The hotel looks very old and needs urgent renovation. Don't go as a couple, this is a 100% family orientated hotel with millions of children running around all over the hotel and its premisses. Impossible to access any of the pools as they are totally overcrowded. The beach is nothing special, it looks man-made, but not necessarily in a good way. The food is very average. I chose for Full Board, which is easy but after a couple of days, you have enough of the food, its pretty monotonous. Also, it doesn't include any kind of beverage, not even water so be prepared to spend extra cash on soft -and alcoholic drinks. Also, since the hotel is so busy, the restaurant staff has a hard time following and cleaning up table and setting them up again. Service is very average but the staff members very friendly. The outside temperatures can easily exceed 30 degrees Celsius in summer and the hotels air conditioning is not working well, so sleeping can be difficult as the bedroom too hot. I didn't meet the General Manager or Hotel Manager once during the stay, which is not good. It makes me think that this property probably doesn't have a GM or HM, which clearly is being reflected in the overall service levels of the hotel. It clearly lacks visible Management. What shocked me a bit was the fact that I was asking for an iron and ironing board at the reception and the answer was clearly no, we don't offer iron and iron boards, like my question was almost stupid. Instead I had to give my shirt to their housekeeping and was charged.
The hotel is only about 1,5 hours from Barcelona and easy accessible by train from Barcelona train station. Overall, the hotel offers decent value for money if you chose Full Board.
The hotel has basically no foreign guests, which is nice as you get to meet many lovely Spanish guests, which adds to your cultural experience whilst travelling to beautiful Spain. Be aware, the staff barely speaks English or any other foreign language so its helpful if you can speak a couple of Spanish words. The nicest person surely is Ms. Isabel from the pool bar, always there to help with a great smile. Muchas Gracias Isabel!