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Plaza de la Lealtad, 5, Retiro, 28014 Madrid, Spain – Show map
Excellent location – rated 9.6/10! (score from 377 reviews)
Rated by guests after their stay at Hotel Ritz by Belmond.
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974 properties in Madrid
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377 verified reviews
They speak your language!
Hotel Ritz by Belmond's staff speaks: Italian, French, Spanish, English, German
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Sauna, Fitness Center, Spa, Massage
Food & Drink
Restaurant, Bar, Breakfast in the Room, Snack Bar, Special Diet Meals (upon request)
Free public parking is available on site (reservation is not needed).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Designated Smoking Area
Italian, French, Spanish, English, German
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One child under 12 years stays free of charge in an extra bed.
One older child or adult is charged EUR 108 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 377 reviews
Value for money
Show reviews from:
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Score from 1167 reviews Very good
The Gran Meliá Fénix is a luxurious hotel located next to Plaza de Colón, in the Salamanca district of Madrid. It features elegant rooms and free Wi-Fi.
Score from 428 reviews Excellent
In a restored 18th-century Madrid townhouse, NH Collection Madrid Palacio de Tepa features a gym, free Wi-Fi and elegant rooms with a flat-screen TV.
Score from 426 reviews Excellent
Very cosy,not over crowded. Very central Excellent gym Super parking for cars.
Location is perfect and good place to meet for breakfast
I accidentally left my mobile phone in the room upon check-out and the hotel made arrangements to ship my phone back to the Philippines within 5 days.
Staf very nice and helpfule
Internet is very poor
Kindness of the staff. Everybody there is focused on the Client. Any requirement has a prompt attending. From the porter, to the waiters, managers, cleaning servicing people, everybore make you fell special. Decoration looks like a king palace.
Bathroom very large, but toilet room too small.
What a great location! And the staff could not have been friendlier. You will want to cozy up on their beautiful salon and never go out!
Nothing at all.
Location,and a helpful staff
Cery frendly and helpfull staff. Cery good breakfast all cery good. I have stayed in many hotels similar standard and this one is cery good
Maybe swiming pool
Food at Goya on Gourmet Course finished with omlette and hamburger
The staff at the Ritz are the best in the world. Nothing is too much for them. The layout and settings of everything is 5 star. You are in total luxury and the staff make you feel it too :)
- Conversational tone of the staff - Help by the concierge staff - Exterior and interior look of the hotel
Everything was excellent! The best hotel I have ever seen!
I liked the welcoming goodies and the prayer carpet the Quran that was in the room i was delighted with their hospitality. The doorman was very nice to us and always welcoming their coffee was amazing I like the strong kind which has aroma they send me the Ironing board in no time the hotel is quite the interior of the lobby is amazing. The breakfast was amazing. I wish they open the terras for breakfast
Waitresses at breakfast not very attentive you have to wait sometime until u catch their eye so they no that you know you want something. Their was something in the room that caused me chest allergy I am not sure weather it was the carpet or the cartens.
Friendly staff, classic hotel and great room.
Room service over priced and one tip don't order the burger. It was not good!
Staff were all excellent
posh surroundings ability to walk to shops and museums..wonderful breakfast and top service
The location is right next to the La Prado and in short walking distance from all other sights. The staff went out of their way to make our experience and our children's time there the best ever. We celebrated my grandson's birthday while there and his birthday dinner at the hotel restaurant is one we will never forget.
everything !!! From doorman on arrival, reception ,breakfast waiters ,concierge ,the room maid. Everyone was so welcoming and helpful. Treated like a VIP. Excellent choice at breakfast. Very good location. Would wholly recommend a stay here if you are visiting Madrid.
Bottle of water in the restaurant 13 euros
The concierge service was outstanding!
I had difficulty inserting key in my door and once in the slot, difficulty turning yhe lock. Also I found the door very heavy to push open.
The hotel itself is wonderful, it´s right out of a fairy-tale! The staff however, made our experience unforgettable, they were entuthiastic, helpful, energetic, accomodating, professional, but most of all, just amazingly nice!
The bed was a little bit uncomfortably hard for me, but my husband loved it.
Room size is too small and carpet is too old
friendly staffs. I am very happy to stay here again.
It took me 3hrs to change a room for my boss. I booked the room with king size bed and confirm it by phone but when my boss was in the hotel the room was with 2separate beds.boss was unhappy. And it took me 3hrs to meke it change. After 5th call to the hotel to Alekhandro they made it changed. That's is not 5* hotel service!
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