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Plaza de la Lealtad, 5, Retiro, 28014 Madrid, Spain – Show map
Excellent location – rated 9.6/10! (score from 423 reviews)
Rated by guests after their stay at Hotel Ritz by Belmond.
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1011 properties in Madrid
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425 verified reviews
They speak your language!
Hotel Ritz by Belmond's staff speaks: Italian, French, Spanish, English, German
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Sauna, Fitness Center, Spa, Massage
Food & Drink
Restaurant, Bar, Breakfast in the Room, Snack Bar, Special Diet Meals (upon request)
Free public parking is available on site (reservation is not needed).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Designated Smoking Area
Italian, French, Spanish, English, German
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One child under 12 years stays free of charge in an extra bed.
One older child or adult is charged EUR 108 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 423 reviews
Value for money
Show reviews from:
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personnel very friendly. location perfect. Quality/price ratio is very high. Room is quite decent.
Everything was perfect ...this is the best choice for stylish persons
the hotel is beautiful, old, classy. the rooms were very nice, had a nice view, decorated beautifully. the food at the restaurant and room service was really good, free wifi, the bell men, staff were very friendly. it is in a fantastic location. close to many great sight seeing places.
i called room service twice one day to pick up my table and a few hours later i came back to find it was still there...the next day, the same thing...although they did finally pick it up...the same with the house keeping...they didn't clean my room or my daughters, we called and requested it, they still didn't come...finally at about 5 that night they finally came.
This is a top world class hotel. Absolutely superb. In particular, marvellous staff who clearly have great (and justified) pride in their Hotel.
Got two twin beds pushed together in a "classic" room. Not warned by check in.
BATHROOMK A BIT SMALL
So professional staff , worth every penny
Amazing staff and best location to explore Madrid.
Excellent for the price.perfect location.
Room is a little old
Unique hotel, worth for staying. 10 min walk to Sol on foot
Very cosy,not over crowded. Very central Excellent gym Super parking for cars.
Location is perfect and good place to meet for breakfast
I accidentally left my mobile phone in the room upon check-out and the hotel made arrangements to ship my phone back to the Philippines within 5 days.
Staf very nice and helpfule
Internet is very poor
Kindness of the staff. Everybody there is focused on the Client. Any requirement has a prompt attending. From the porter, to the waiters, managers, cleaning servicing people, everybore make you fell special. Decoration looks like a king palace.
Bathroom very large, but toilet room too small.
What a great location! And the staff could not have been friendlier. You will want to cozy up on their beautiful salon and never go out!
Nothing at all.
Location,and a helpful staff
Cery frendly and helpfull staff. Cery good breakfast all cery good. I have stayed in many hotels similar standard and this one is cery good
Maybe swiming pool
Food at Goya on Gourmet Course finished with omlette and hamburger
The staff at the Ritz are the best in the world. Nothing is too much for them. The layout and settings of everything is 5 star. You are in total luxury and the staff make you feel it too :)
- Conversational tone of the staff - Help by the concierge staff - Exterior and interior look of the hotel
Everything was excellent! The best hotel I have ever seen!
I liked the welcoming goodies and the prayer carpet the Quran that was in the room i was delighted with their hospitality. The doorman was very nice to us and always welcoming their coffee was amazing I like the strong kind which has aroma they send me the Ironing board in no time the hotel is quite the interior of the lobby is amazing. The breakfast was amazing. I wish they open the terras for breakfast
Waitresses at breakfast not very attentive you have to wait sometime until u catch their eye so they no that you know you want something. Their was something in the room that caused me chest allergy I am not sure weather it was the carpet or the cartens.
Friendly staff, classic hotel and great room.
Room service over priced and one tip don't order the burger. It was not good!
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