No consistency as far as the bathroom supplies were concerned eg sometimes I would have no towels left in my bathroom, sometimes bath towels but no hand towels, sometimes no bin. Level 18 food could be more interesting and the late meal could be left out until 9.00 or 9.30pm as business people usually eat late so I often missed lunch as I had appointments and then only had fruit and cake on level 18 available by the time I reached there. At least a cheese platter offered later would be nice. If you ask for some service to the room eg extra towels, sewing kit etc. service exceptionally slow and if you phone down to complain, u r normally met with a "tell someone who cares" attitude instead of an apology and sort it out as soon as possible but no......again if u complain u still wait for far too long eg towel that I needed for a shower the other day as the staff left me NO towels in my room and I was rushing to a business appointment and when I requested some towels I waited 20minutes before I rang again and then waited another 15 minutes until 1 towel arrived. This is not good enough for a 5 star hotel. This service needs to be stepped up urgently if you want to keep busy people happy.
Thanks and good luck with it all
Freida Room 1605
I am staying here for a month in total so have had plenty of opportunity to experience all aspects of this hotel.
What I liked? The location, the friendliness of the staff, the 18th level facilities, my room 1605, the wifi facilities