EVERYTHING !!! The hotel is very very clean. The Onsen inside the hotel is FANTASTIC !!! Very private and super comfortable. No need to visit the 7 public onsens at all (unless you wanted to try out and compare) The breakfast was so nice and a big spread of food. The staff, including the front desk personnel, the restaurant staff and the important driver. Best of the best staff around. Very polite and extremely thoughtful !! Very good hotel and definitely recommend to anyone who wanted to visit Kinosaki.

Tang Singapore

Amazingly well done. They have a shuttle service that picks you up at the train station. The food experience there is second to none. You are served in a private room with multiple exceptional dishes that are colorful, artistically arranged and delicious. To top this off, your mini-fridge contains 3 Large FREE Asahi beers! And there is free coffee 24/7 in the lobby. The hot spring bath (at least the men’s has an indoor and an outdoor component. I loved the outdoor tub. There’s a cold water tub right next to it.

Cristina United States of America

Loved the staff and the rooms. Plus, their onsen is great. The food is also amazing.

Alexis United States of America

I loved my very spacious and beautiful traditional Japanese room! Onsen was spacious and relaxing—loved it! The staff were all very patient and helpful. The food was great as well:)

Zoey United States of America

The hotel was beautiful. It centres around this lovely garden with koi carp in that in the evenings there's a projector on with a bit of a light display The staff were absolutely head of heels to help you. 10/10. They really can't do enough for you. The shuttle service into town was a life saver! Especially with those funky flip flops they have you wearing! The room was the biggest we had in our whole Japan trip for sure. Spacious and comfy and clean. We opted for the japanese experience of sleeping on the thin roll out mattress on the floor but it was a lot less comfortable than I expected. Nothing to do with them though, I asked for it and didn't like it

Nathan United Kingdom

The staff was very hospitable, the room very specious with multiple sections for individual privacy. A really flexible stuttle service that can pick you up and drop you off in a matter of minutes. Lastly, the dinner and breakfast were both filling and delicious.

Mark United States of America

Amazing traditional Japanese ryokan with onsen. Gourmet meals. Spacious rooms. Lovely interior garden.

Jennifer Canada

Room was so clean, nice onsen, very friendly staff. Although hotel is a little bit far from city but they provide mini van to send us there and pick up very quickly.

Rathakorn Thailand

From the moment we arrived we felt so welcomed. Such kind staff working there, going above and beyond to ensure we had a pleasant stay and memorable visit. We will never forget our time at Kinosaki Onsen staying at the beautiful Onishiya Suishoen.

Frazier United States of America

We ate both breakfast and dinner here. Both were Japanese culinary experiences with an amazing array of dishes for each meal. The lovely young woman assigned to us graciously explained each dish, and what dishes went with what sauces or other items. Many of the dishes were very new tastes for us. While we didn’t like everything we were served, we loved most of them, and we loved the opportunity to taste so many Japanese foods. The Ryokan itself was very clean, the staff went out of their way to be of help at all times. Really, it was an experience of a lifetime.

Barbara United States of America