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Avenue Houmane El Fetouaki, Medina, 40000 Marrakesh – Show map
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The most recent booking for this hotel was made on Aug 27 at 7:11 PM from Spain.
6 Reasons to Choose Chems Hotel
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1039 properties in Marrakesh
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874 verified reviews
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Chems Hotel's staff speak: French, Spanish, English, Arabic
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Outdoor Pool (all year), Grounds, Terrace
Tennis Court, Ping-Pong, Massage, Turkish/Steam Bath
Food & Drink
Restaurant, Bar, Buffet-Style Restaurant, Snack Bar
Free! WiFi is available in all areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Laundry, Ironing Service, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Safe, Shops (on site), Family Rooms, Elevator, Heating, Air Conditioning
French, Spanish, English, Arabic
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 4 years stays free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 30 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Free! Pets are allowed. No extra charges.
Cards accepted at this property
Chems Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 874 reviews
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The staff were all very helpful and friendly
Nice hotel and the jama al fna is realy close! Internet is good in reception in te rooms sometime!
Great location, very quiet and only 10 mins walk to the main square
Extra charge to use safe
Hotel room is very poor like 2* hotel. Staff is good
Good + Quiet Location - close (10 min. walk) to "Djemaa el fna" in neighbourhood to luxury "La Mounia" - Hotel, Very nice pool, Breakfast Buffet (an assortment of fresh Vegetable Juices)
a little bit hard to conversate with reception staff without skills of French language !
Pool and gardens area. Location
Facility's need updating, this hotel is useless unless you are French speaking, we did try speaking in French but the staff are not sympathetic or willing to try to understand! Unorganised, no transfers arrived even though previously arranged! Organised a cake for a 40th birthday, this didn't arrive, after speaking with other guests they also had the same or similar issues. Seems to be a pattern!!
comfy bed alcohol nice room private terrace
shower too low poor breakfast
good position near town center, clean swimming pool
Very friendly staff
There was no menu in English didn't like attitude of staff at reception when we arrived, made me feel not welcome but the rest of staff especially working at the bar made my experience and good opinion about hotel.
Staff were helpful they made every effort to communicate effectively despite the language barrier. Staff at the hotel mostly speak French with very little English. Wifi was available at all times excellent service.
Decor in the rooms is poor it seemed as if they were carrying out some decor work in our room (3). Limited choice on food -selection very poor. Breakfast, early bird or you miss out on the limited selection. Will not use hotel in the future. Moved to Sofitel Marrakech. Excellent service. Limited
Hotel looks a bit 'tired'
Value for money and a great location.
Communication-difficult to understand the staff if you didn't speak French. Which was a shame
Location. Swimming pool.
The hotel itself was very nice. The rooms were pleasantly decorated. It was a good base.
The staff were not particularly friendly. There were no tea/coffee facilities in the rooms. The wi fi only worked intermittently.
We did not bring our passports as we were staying for one night only and were only travelling in Marocco without border crossing. The very rude lady at the desk would not let us check-in but told us to go to the police to get some provisional passport. It took us severall hours to check-in (our other hotel in Agadir send copies at the ende) and we did experience any support from the Chem Hotel team and manager. Further, we paid all calls to solve this issue which was very expensive as we had to use our German mobile phone.
good hotel for its price, grand pool and the staff friendly and there were the cornflakes....very nice!!not much
They just robed my bikini and were not nice
I liked the garden and pool. A nice place to relax away from the hustle and bustle of the city. Breakfast buffet was good with plenty of options though no vegetables. I tried the buffet dinner one night as I was too tired to walk to city and it was very good except for dessert which was less a than average. Wifi was excellent for one day but I kept having problems connecting to room wifi but lobby wifi was working well (never had this problem with my iPhone before).
Wifi problems; although staff on the second day came and resolved wifi room connection problem. But the next day, as I walked to lobby, it wouldn't re- connect to room again (but I didn't bother as I was leaving). I also saw one dead cockroach in bathroom on last day!
Location and pool
Staff had limited English but could come across rude at times
Pool and location
Nothing it was really nice
Spacious room. Very helpful older lady at Reception.
Stray cats on premises in eating and dining area. Dinner and breakfast service staff not as attentive as we would have liked.
A/C not working, had to struggle to open room door, sheets had sand on, dead insect on the bathroom floor
Nice pool and outside restaurant area. Convenient location for old and new towns.
Probably the noisiest hotel I've ever stayed in between hours of 8-11am. If you like a lie-in then this isn't the hotel for you. Cleaners and maintenance are very noisy, and the chambermaids regularly just let themselves into our room before 9am without even knocking!
Perfect location. Walking distance from main attractions. Swimming pool to relax with children. Big and quiet family rooms. Good breakfast.
Personnel at check-in desk speaks only French, no English. Rooms are quite basic.
close to square / mosque. friendly staff.
Rooms are old style and need improvement
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