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Avenue Mohamed VI Zone Touristique Agdal, 40000 Marrakesh, Morocco – Show map
|Deluxe Single Room|
|Deluxe Double Room|
|Deluxe Double Room with Spa Package|
|Deluxe Triple Room|
|Family Room (2 Adults + 2 Children)||
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They speak your language!
Kenzi Club Agdal Medina - All Inclusive's staff speaks: French, English
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Outdoor Pool, Grounds, Terrace
Tennis Court, Ping-Pong, Darts, Mini Golf, Water Park, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Indoor Pool, Playground, Entertainment Staff, Nightclub/DJ, Kids' Club, Evening Entertainment
Food & Drink
Restaurant, Bar, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in public areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (free), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Suit Press, Daily Housekeeping, Meeting/Banquet Facilities, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Soundproof Rooms, Heating
2:00 PM - 12:00 AM
6:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 4 years stay free of charge when using existing beds.
Up to two children under 2 years stay free of charge in a crib.
Up to two older children or adults are charged EUR 45 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 2.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. No extra charges.
Cards accepted at this property
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Based on 523 reviews
Value for money
Show reviews from:
Featuring 3 outdoor swimming pools in the Andalusian-style gardens and a 17,200 ft² spa is this environmentally-friendly hotel.
Score from 603 reviews Good
This 5-star hotel and spa is in central Marrakech, a 10-minute drive from Menara Airport. It features a fitness center with a hot tub, and grounds with a solarium.
Score from 1174 reviews Good
This luxury hotel is in a 10-acre park in Marrakech, just 10 minutes from the Jamaâ el Fna Square.
Score from 306 reviews Good
This 5-star hotel is in Marrakech, a 20-minute walk from Jamaâ El Fna Square and is set within a 7-acre private park. It features outdoor and indoor swimming pools, a sauna and a spa center.
Score from 630 reviews Review score
Cheap (for all the food you can eat). Shuttle to Jemaa El Fna. Maroccan tea is good.
Awful staff, lazy and not interested in their guesses. Didn't get WiFi in our room, we complaint at least 5 times and always received the same lazy answer: "ok, i will call someone, bye", we have to request a new room, they gave us a new one in front of the WiFi antenna and we were able to get connection (but very slow!), also, no connection in common areas except for reception. Food is repetitive but ok, i think they are very creative in reusing the same things over and over again. Drinks are terrible! first, they don't know how to do cocktails so you need to pick from the menu, and you will get basically water with sugar and 1% of alcohol. They charge you extra for using the spa's pool ("heated" pool) or gym, so forget about the all-inclusive there. Very few people of the staff speak english, and they don't even bother to keep communicating if you start to speak in english. Taxi drivers outside the hotel will charge you more just for staying in the Kenzi.
We loved everything about this wonderful hotel. The buffet has the most delicious food - Moroccan and every other nationality catered for. The staff are polite and welcoming - nothing is too much trouble. Excursions are a must - these can be arranged at reception, jeep trip to High Atlas Mountains to have mint tea in a Berber village, bus tour to walled city of Essaouira on the Atlantic a must. Fabulous experience!
The entertaining staff were excellent - our kids loved the dancing at night and the games during the day. They loved Basketball, Table Tennis, Tennis - we had absolutely no complaints about Kenzi Club Agdal Medina Hotel in Marrakech!
Fantastic hotel set in beautiful grounds. Lots of entertainment. Hotels clean and Food was excellent.
Buffet restaurant is good. Hotel is family friendly with lots of activities Beautiful garden.
Rooms are large and very comfortable. Lots activities to take part. Varied food.
I didn't get my receipt after payment.
If you're English speaking, you will have a hard time from most of the staff. They are most if them only French speaking. In general they are very slow and not very service minded and helpful. The big pool is not heatet and therefore the slides closed all week. So be aware if travelling with kids. The all inclusive sucks. Don't do it. If they run out of something in the bar, it will not be replaced. Example no apple juice all week !?!? And the service in atlas restaurant is non existing. Every time you call the reception for anything, the response time will be at least 40 minutes. Actually I could keep on going about stuff I didn't enjoy.... Try another hotel !!!!!
In general the facilities seem ok but probanly for summer period.
Quality of drinks very poor and food acceptable.
Good size rooms, place is huge with plenty to do- would definitely stay here again when I go back to Marrakesh!
Wifi in room and most areas very poor, can only get a decent connection in reception. Food can be repetitive. Catering very French focused. Staff could be more approachable/ attentive. Sometimes you can stand in reception waiting for 10 minutes, not being served with 3-5 free staff standing at the desk
Great resort with an outstanding service. Very kind staff, food was very good (very good quality - outstanding - for being a buffet). Room was spacious, clean, comfortable. Garden and pool are clean and very well maintained.
Nothing to report on the hotel. Just one note for those traveling with children: be respectful of other guests and staff of the resort. Some parents should really learn to respect the hard work of a very professional and kind staff (and remember that having kinds doesn't mean "I can do whatever I want" and leave kids free to like animals).
The pool, the tagines and fish in the buffet restaurant, cocktails at the bar (strong!), drink on arrival, proximity to the airport
Double bed was two singles pushed together. Food overall in the buffet was poor - it really isn't difficult to cook potatoes (often served raw) and chicken (raw on one occasion). The soft drinks machine at the pool bar is absolutely COVERED in wasps by 11am and they often end up in your drink. Just wipe the machine down once an hour?? Main issue we had with the hotel surrounded the spa and the the Morroccan restaurant: - with the spa, we just wanted a traditional hammam. At some point the staff got us confused with somebody else and ended up giving me a leg massage and my partner a full body massage (eyes were covered during the treatment so didn't know what each other was having done) when we had finished the staff (who didn't speak English and we didn't speak French which admittedly added to the confusion) demanded an extra £50! Once we got guest services involved the spa staff tried to claim we had asked for the massages. Which wasn't just a mistake, it was a blatant lie. To be fair guest services managed to sort it with the spa manager that we could 'pay if we wanted to'... - for the Morroccan restaurant, we made a reservation at reception the day before. When we went for our meal we gave our room number in at the door and sat down to eat. Mid way through our soup (which was the same as the buffet) the waiter came and asked our room number again, claimed we hadn't made a booking and ASKED US TO LEAVE as there was only enough food for those that had booked. We went to reception and the girl we had made our booking with realised she had made an error and went and sorted it back at the restaurant. The waiter didn't give any apology what so ever and merely said 'I looked and your name wasn't in the book'. Being asked to leave a full restaurant is very, very embarrassing and not an experience I would wish to repeat. Just shockingly bad service!
Very comfy and well serviced rooms. All staff willing and eager to please .
Music played far too LOUD and at times for no apparent audience or participants in supposed activities. Lack of English speaking staff Lack of clear signage everywhere Lack of lighting on walkways Pitch black at times
The resort is beautiful Staff very friendly Shuttlebus for the city centre Spa
Wifi didn t work properly
External presentation - gardens - pool area
Food - poor wifi - some staff were poor - requests not done.
Animation team was amazing!! They did an amazing job in keeping everyone entertained.
The Buffet wasn't great. The food was the same throughout the stay except for one or two dishes they use to change.
Good landscaping with olive tree lined paths. Generous rooms
Poor quality food with little variation from day today. Incessant music in the eating and pool areas.
Shuttle to Jemaa El Fna Good size room
Maids are very noisy in the morning Got a nasty throat infection on the 2nd day - glasses at the pool are not cleaned properly. it is advertise at reception that if you pay €40 you can have late check out till 6pm.Despite paying and being sick for most of my holidays, were told we should leave at 5pm. I was also told it was because the hotel was fully which was clearly a lie as several rooms were on sales on booking.com. Food quite repetitive and cold and flies during the day!! Mia from entertainment team quite aggressive and loud at times. Swimming pool absolutely freezing
Swimming pools Gardens WiFi
Food - got food poisoning & staff sent a doctor against our consent, after we specifically asked them not to send one we had a doctor who could barely speak our language come through our door and try to give an injection without telling us what the medicine was, what the ingredients were or without checking if the patient had any allergies. TV did not work - despite asking 3 times it was not fixed.
Location, pool area and room.
Poor service in restaurant as very busy and not enough staff.
The animation team were great! Lots of activities going on through out the day and fab evening entertainment, even though it was all in French! Very friendly and helpful staff even though English wasn't strong. Family room was great very spacious and clean.
The gym was extra and the spa you had to pay to go in even if you weren't having a treatment! Assumed this was included in the "all inclusive" food was nice but very repetitive so we were all very bored and living off chips after about 5 days. Didn't say on booking.com that everything in hotel was in French including entertainment. We were ok with it although we only speak English but would have like to know before we went!
The location was peaceful, but only 10 mins from centre, rooms and public areas clean, modern and well looked after. Food plentiful and lots of choice. Pools clean. Staff all lovely, helpful and polite. Free shuttles useful. Snacks lovely. Could not complain. Wine and water freely available at tables, had a lovely stay.
Rude people who put their towels out to use sunbeds at 8 am and then used them for half an hour at 4 pm! Not the fault of the staff though. The staff could not make cocktails that were anything like what they were supposed to be, wine and beer/soft drinks all good.
The grounds were beautifully maintained. The restaurant staff extremely friendly. The buffet selection good although slightly repetitive.
Guests reserving sun beds from 7.30am in the morning with no intervention from management. The inside seating area of the restaurant has a "canteen" like atmosphere..
The food in the restaurant was excellent with lots of variety and fresh bread, the fish was also great (especially shark). Room was nice and big with a great flat screen TV, powerful shower and was always cleaned well. Wifi was mostly everywhere around the complex although couldn't always be accessed. Pools were all lovely and loved the sun booths next to the pool as they were very comfy and shaded from the hot sun. Staff at reception were reasonably helpful and other staff were good but had a slight language barrier. Evening entertainment was good - loved the fire dancers! The coffees from the snack bar were out of this world and I wish they did them in England!!!! Also freshly cooked doughnuts and crepes at the snack bar were lovely! In the restaurant I enjoyed the option of being able to have a pasta dish made for you in front of you with what ever you wanted in it.
Air con in the room wasn't amazing and only made the room bareable not cold. Two single beds pushed together to make a double wasn't ideal as they slid apart from eachother when you moved across. Had one cold shower one night which was not fun. Found some one else's bra in our room when we arrived which showed lack of cleaning and was not amusing at all, I told reception and they did nothing about it. We missed the mini bus to the markets because reception failed to tell us that we had to leave the complex and wait round the corner in the car park. The afternoon snack bar was disappointing as it only did sweet snacks and lacked variation, I was hoping for more savory snacks. Often the waiters didn't serve us because we were English and they couldn't understand us so they'd just go to a French person instead. The alcohol was SO BADLY WATERED DOWN. We tasted the vodka neat whilst there and it was like water. It was so easy to drink neat, you'd have to have about 5 to even start feeling anything. At the snack bar the wasps all over the coke machine was very unhygienic and put me off having coke! There wasn't a pool deep enough for diving. The wifi was all over the complex but you could barely ever connect as the signal was so weak, I had to stand right underneath the router to connect one day, this is annoying if you want to stay in touch with your family. The food in the restaurant was often labelled as something but contained something else for example; one dish said chicken lemon tagine but had pieces of liver in it which was DISGUSTING. Also they would label pork with a picture of a pig as if to show us what we were eating and put us off or make us feel guilty (I say this as I know no pork is eaten in morocco), I heard another couple complaining about this at the bar whilst I was there. Serving in the restaurant was often slow and you would get your food but then have to wait (whilst it got cold) for a knife and fork from the...
The hotel was kept immaculately clean, there was an army of staff who all constantly worked hard and tirelessly to make our stay a holiday to remember. I had read some bad reviews prior to our holiday stating that the reception staff were unfriendly and rude. I found this to be quite the contrary, the reception staff could not have been more helpful and were extremely charming and polite. The gardens were quite exceptional, and it was obvious to see how much the gardeners took pride in their work. It was such a beautiful haven, especially when returning from the hum drum of Marrakech. We were there for a week and didn't want to leave. I would definitely recommend as the hotel is very good value for money, with something for everyone.
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