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Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500 Cancún, Mexico – Show map
Excellent location – rated 9.1/10! (score from 578 reviews)
Rated by guests after their stay at Krystal Cancun.
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201 properties in Cancún
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580 verified reviews
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Krystal Cancun's staff speaks: Spanish, English
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Outdoor Pool, Grounds
Golf Course (within 2 miles), Sauna, Fitness Center, Massage, Hot Tub, Playground
Food & Drink
WiFi is available in public areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Room Service, Car Rental, 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 35 per person per night when using existing beds.
The maximum number of extra beds in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 578 reviews
Value for money
Show reviews from:
Overlooking the Caribbean Sea and Nichupte Lagoon, only steps from the beach, the Krystal Grand Punta Cancún has a bi-level outdoor pool, private white sandy beach and full-service spa.
Score from 523 reviews Very good
Set right on the beachfront, this resort offers outdoor pools and tennis courts. Rooms and suites offer free Wi-Fi and views of the Caribbean Sea and Nichupté Lagoon.
Score from 478 reviews Very good
Ideally placed along the shores of the Caribbean, this all-inclusive family-friendly resort offers easy access to area attractions, and provides spacious accommodations, numerous on-site facilities...
Score from 142 reviews Very good
This stylish resort has a private beach on the Caribbean coast and a marina on the Nichupté Lagoon. It offers outdoor pools and elegant rooms and suites with panoramic views.
Score from 460 reviews Very good
Great location, oceanview, beautiful and clean beach, the most beautiful from all Cancun hotels. Towels and bedroom whole time clean. Nice lobby, swimmingpools, loungers
In some rooms terrible wifi signal. You must try minimum 10 times to be conected. Little bit expensive 2000 € for 12 nights ( with 16 % taxes for foreigners ) with no food included. These stupid taxes everywhere in Cancun
Free WIFI (But so Slow)
We changed our room three times. At 1 st one A/C didn't work. 2nd smelled so awful. Third one was fine but water was leaking from the ceiling in the bathroom. first floor room smells so bad because of poor drainage. They charged 15% service fee automatically on every spent like room service and breakfast. (although I tipped with cash to the waiter) It is better to check at the restaurant every time. Poor staff hospitality.
We love the location, it was near the night life and the facilities are amazing.
The food was not good. We order dinner and it was disgusting.
The location is great, very close to all bars and clubs in Cancun. The pool is good and the beach in front is very beautiful
The smell in the room was terrible, everything looks old, and filthy. The staff is not nice at all. The food was horrible.
Location and front desk service
Person who was apparently on staff who gave us bad advice on where to eat, etc.
Location and beaches
Service , Food , attempt to sell Time Sharing ,wifi
Excellent Location Ambiance
Had to wait for long to get the room Prices are a bit high
The beach and pool area is nice.
Reception staff were rude. We were on our honeymoon and they put us into the oldest set of rooms which was dark and dingy and more like a private room in a budget hostel. We called up to say we were disappointed and were on our honeymoon- they did not know this (despite my booking confirmation having it printed on it) and said they could not move us until the next day. The next day our room was very nice, except the noise of the nightclub beats goes well into 3am each night- rooms extremely noisy and paper thin walls meant the baby next door kept us awake all night. Not a good place for anyone wanting some quiet relaxation
The bell boys were very kind
Bad service at reception....horrible bed and pillows, bathroom and floor dirty, the air conditioning didn't work bad stay!!
We ordered the dulex ocean view room and that was terrible, then we paid additional fees to change to the club room, which is better.
Nice location, good beach, nice pool area
The staff, scenery, food, security and balcony.
No transportation from airport
If you are into places like Senor Frog's and Coco Bongo, then the location is good.
The rest is bad. Over priced tourist trap with drab facilities.
Location on beach very private, clean. Room was huge (non sea view) was still great
Noise from fans at the hotel across the road was loud but nothing major.
no internet available food too salty
Location on the Cancun Beach, presentation of the room, Balcony
Attitude of the staff, the unbearable noise in the room from surrounding nightclubs, not delivering on the package we were promised on purchasing. We wanted a romantic evening to end the travelling holiday of a lifetime and were made to feel like second rate customers because we were only staying for one night. They also hadn't organised our room in Advance and it took an age to get them to acknowledge confirmation and allow us to check in. Such a shame.
Close to Nightclubs and Bars Beautiful beach Always clean everywhere
Mildew smell all arround the room Really expensive for a 3 stars hotel
The positives were how good the beach was there. The amenities around the pool were great and we spent pretty all our time there.
The photos of the room are definitely very deceiving. They weren't dirty but seemed quite old with cracked tiles and a lot of imperfections. The bathroom was the worst. The couch in the room was gross we wouldn't even go near it. The location is really good because the beach you get but you hear thumping from the music all night. Our room looked into the main street with all the clubs lined up it was pretty annoying when trying to relax and sleep at night. Almost every time we asked the staff a question they gave very poor advice and seemed quite rude, especially the lady we checked in with because she charged us an extra couple of hundred dollars for no reason. However I'm in the mix of getting it refunded now. I think it was just the language barrier though. Some speak great english and others don't so I can't really complain about that, it's not their fault.
The location of krystal was perfect, we had a ocean view room, can't complain :) the room was nice and clean.
Nothing was explained to us properl, where to get beach towels or where the restaurant is or even check out time, we had to ask the cleaning lady.
The location is great
The reception service was disappointing. They weren't able to understand that due to logistics we had made two separate reservations for continuous nights.
Location was the only good point, everything else was a let down.
The standard of cleanliness was poor from the pool to the bars. Every morning they were dirty with mess left over from the day before. Bar didn't have enough staff day or night. I complained to the management but nothing was done about it. The restaurant standard of food was basic and there was not enough room at breakfast with only one room open./
The food at any of the on-site restaurants was horrible! Their partner Mexican restaurant 2 doors down the street was good, though.
The location is amazing, the beach and sea are perfecto!! The place is very clean and comfortable! Room service has very tasty although not much choice.
The romantic room, which we had, was a long way from the vip lounge, air conditioning in the lobby and other areas wasn't very good, the staff that sell tours and the "vip experience" with a 90 minute presentation need to relax, wasn't interested and one member of staff turned on us, was quite pathetic!!
hotel is bright and clean. Location is excellent and people was very kind. Pool, Sea, service was good.
I requested for ocean view and two bed for two people but when I arrived at hotel staff never comform and no information about hotel. At room safety box dosen't work.
Location couldn't be better, 2 minute walk to the main nightlife area and gorgeous beach right infront of the hotel. Pool area was spotless and plenty of sunbeds available, likewise with the beach area, sunbeds reserved for Krystal guests. Room was basic enough but spotless and air con worked perfectly, cleaned every day, beautiful ocean view from the balcony.Would definitely recommend this hotel to friends
Reception staff on check in were rude and unhelpful.
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