The check-in process was very very unpleasant. When we got there at 8 pm, there was nobody at the front desk. I had to press the bell and waited for couple of minutes. Then a guy who wore denim jacket greeted us. He look really confused after checking my ID and confirmation letter. He asked me: "is it possible that some of your party had already checked in?" I said NO, there are only three of us, and we just get here. He explained nothing and still look suspicious when he tried to make the door keys. It took him more than 10 minutes to set up the door keys (you need to do that through a machine that apparently he didn't know how to deal with ). Finally we were all set, and we went to Room 1212, and when I open the door, I saw the luggage and hats. WHAT'S GOING ON?! Somebody is living in this room and he gave me the key!! I had to leave my parents and luggage at 12th floor and went back to front desk. Before I was about to complain, the guy stopped me by saying "I know" and continued to discussing the issue with the other guy named Tod. He showed me the signature the guests put in my confirmation which includes all my personal information. I believe they did not really check your passport or ID, because I know the guests who stayed in 1212 do not have the same name as I do. However, the guy just kept defensing himself by saying "I didn't check them in, so I don't know" or "I know there is an issue but I fixed it". He didn't even apologize until I was really angry and pointed it out. More importantly, he said "yes if you want to complain, here is the name card". See? They welcome my complaints, but their manager will not come in until 7 am in the next day morning! Next day I complained to the manager, she was very nice and willing to listen and help. She said the guy was new so he would get more training (hopefully yes) and offered a discount.
he location is good, very close to the temple square.