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370 Canal Street, Tribeca, New York City, NY 10013, United States of America – Show map
|Traditional King Room|
|Traditional King Room - Handicap Accessible|
|Traditional Double Room with Two Double Beds|
|Deluxe King Room with City View|
|Deluxe Double Room with Two Double Beds with City View|
|Club King Room|
|Club Double with Two Double Beds|
|Club Suite with View|
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683 verified reviews
They speak your language!
Sheraton Tribeca New York Hotel's staff speaks: Spanish, English
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Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 55 per day.
Room Service, Vending Machine (drinks), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Up to two children or adults stay free of charge when using existing beds.
Any additional older children or adults are charged USD 10 per person per night when using existing beds.
One child under 2 years stays free of charge in a crib.
There is no capacity for extra beds in the room.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 680 reviews
Value for money
Show reviews from:
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Amazing location and fantastically comfortable beds. No noise from other rooms.
Having to pay for WiFi in this day and age is completely unacceptable, yet the more expensive the hotel chain, the more they charge. Thankfully, as an SPG group member, I was given free internet, but I would have been pretty unimpressed had I been expected to pay $10/day for it.
The location was good
The additional taxes etc made it very expensive.... 1,700 dollars for 2 people bed rate only... the actual hotel does not reflect that of a 4 star accomodation!
Thank You Sheraton Tribeca! We had a great stay during our 3 nights around Halloween! The service was fantastic, the staff always willing to be of assistance. Especially thanks to Monique at the front desk!!! Cecilia and Fabian from Sweden
Difficulty to access the club lounge roof top bar
Front staff was pleasant and quick with both check in and check out. The bed and hotel in general was clean and comfortable.
Housekeeping came to our room starting at 9am the day of our checkout, following with 2 more times. It was definitely bothersome since the first knock woke us up. They also proceeded to open up our door with their key card, but thankfully we had the extra top lock!
The bed was really comfortable and the location for the restaurants and bars of Soho/Tribeca is great.
I stayed here last year and had a great experience but this time was not good at all. Check in took over 30 minutes at 11pm at night as the guy on the desk had no idea what he was doing. There is no room service or food available after 11pm at night which is ridiculous for this standard of hotel. Drinks at the bar are shockingly expensive, a small glass of wine and a bottle of beer $25. Room was incredibly small, there was a desk and a chair but due to the size of the room you couldn't use the chair at the desk. And finally $9.99 for wi-fi in the room is just a rip off when most other hotels provide for free.
I'm sorry but my bad experience with management over the mistakes they made on my bill really poisoned my feelings about this hotel. In 38 years of business travel, I have never encountered a manager who was so rude.
The hotel double charged me for the entire bill--twice what it was supposed to be for a week's stay. They also added breakfast charges I did not have. (I never even went into the restaurant.) Then management argued with me about the double billing (!!!) and refused to remove the mistaken charge. I am an executive and my home office is in Soho, so I travel there a lot. This was the first time I tried this hotel and could not believe management could be so rude. I had my credit card company remove the mistakes. It takes 10 times the investment to get a new customer than to keep an existing customer. To have this kind of poor management is something Sheraton should examine! I am going back to my regular hotel where this would never happen.
Terrace and special room with breakfast.
Very noise. Need to replace windows
Location perfect. Complimentary WiFi in room and use of Sheraton Link was awesome. You could check work mails and print documents needed!
small, understaffed, long time waiting to check in.
Great location, services and comfortable beds.
The airconditioner in the lobby was making the area very chilly, which was not very nice.
Well located between Soho and Tribeca and various metro lines nearby. Standard small NYC rooms.
Canal street with all its venders selling fake watches and bags is not the best street of the neighborhood. If you are a SPG member, than you are not eligible for any SPG points or privileges if you don't not book via the SPG site.
Good location near Canal Street subway station and great shopping and dining in Soho.
We had an argument with the front desk who billed us $500 for using the telephone to make overseas calls. When we looked at the time of the calls we realised we weren't even in the hotel at the time of the alleged calls! CCTV would prove that.
If you prefer a more authentic NYC experience than the typical Times Square tourist trap rubbish, stay in SoHo or either of the villages. Great fun
The bed was too comfortable, I wasted time laying in it
The price was great - paid $289 on a weekend. In NYC most hotel rooms are small. This room was very clean and very modern. We faced Canal St. but it was quiet and we had no problem sleeping. NYC is noisy at all hours. Staff was great - our room was ready when we got there at noon.
Staff was really nice. We payed extra for a club level room and I'm glad we did. The free breakfast was good, and the roof top terrace is an amazing view of the city. Room was surprisingly quiet for NYC. Would definitely come back!
Happy hour drinks aren't complimentary anymore! Stayed here last year and the drinks were free. Oh well, guess it got a little too popular!
Had some issues, the staff was great listening to our concerns and finding a solution
Fantastic location. Easy subway access and great neighborhood for walking, shopping.
Street was a bit noisy. No minibar & no movie rentals?
The location was fantastic and the facilities, rooms were very clean. There was a 24hour cafe right next to the hotel where I could get food at 2 in the morning.
The room is a bit small. No electric kettle for hot water. No free wifi.
Made up for room mistake by upgrading room
1st room we were assigned when we arrived at 7pm had an unmade bed with bedding on the floor and the bed stripped 2nd room did not have any bedding in the room for sleeper sofa
Room size, location and friendly staff
A little noisy
There is no free wifi in the room
The check in
The breakfast was appalling - both the quality and the service. The waiter told me to wait while he cleared tables rather than giving me some coffee. When it finally arrived it was cold.
The location, the club lounge, the rooms, the afternoon snack, the lobby, the staff, the view, the breakfast. Everything, really !!
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