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Score from 292 reviews Very good 8.2/10

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Newest reviews for Sonesta ES Suites Houston Galleria

  • Anonymous
      United States of America
    July 25, 2014

    The woman who checked us in was extremely kind and generous with us! She made everything easy and fast

    We weren't told that the water would shut off at 11am, so we weren't able to shower in the morning as we got up late.

    8.3

  • Zaih-gen
      United States of America
    July 16, 2014

    location

    they were remodeling 3rd floor

    7.5

  • Melissa
      United States of America
    July 6, 2014

    Loved the facility, felt like home

    10

  • April
      United States of America
    July 2, 2014

    I love the environment and I will always come stay..Hopeful one day I will be Able to get a night free with my family...Thanks for the excellent service and quite environment. My kids also enjoyed it, they slept like new born babies.

    7.5

  • Alexey
      Russia
    June 17, 2014

    location, hotel concept & full kitchen in the room.

    renovation work at 4th floor, conditioner was a bit loud.

    7.1

  • Geary
      United States of America
    June 8, 2014

    Location to things we liked to do .

    Building lights outside shined right on our window at night

    7.9

  • Anonymous
      United States of America
    June 4, 2014

    comfortable bed

    under construction! noise wasn't too bad, but they shut off the water regularly between 10am and 3pm. Next year this will be a very nice place to stay.

    8.3

  • Sultan
      Kuwait
    May 25, 2014

    The smell was terrible in the suite and the toilet wasn't that clean and as soon as u open the water tap dirt comes out for 3 min thanu'll get clean water

    5.8

  • Suzalina
      Malaysia
    May 3, 2014

    The location- easy assess to the Galleria. It is within close proximity. The staff- very helpful. The room, kitchen facilities etc are clean

    Breakfast selection is limited though

    9.2

  • Lonnie
      United States of America
    April 25, 2014

    Room we booked was not available, alternate was not comparable. Medical emergency forced us to leave with room unused, no financoal consideration made for alternate accommodation or emergency departure.

    See above plus AC did not perform properly, only one very slow elevator.

    4.2

  • Nathan
      United States of America
    April 22, 2014

    Floor is bathroom sunk in.

    6.7

  • Talal
      Saudi Arabia
    April 12, 2014

    Everything

    8.8

  • Kami
      United States of America
    April 7, 2014

    Comfortable beds, spacious, reasonable price!

    9.6

  • Pierre
      United States of America
    April 3, 2014

    Good location Very clean

    Expected the pool to be bigger

    9.2

  • Ameen
      United States of America
    April 3, 2014

    The location is in the heart of the Galleria area

    The room was dirty, the chair was torn, and the air conditioner was noisy. The staff don't care and all they say is that they plan on renovating. When I questioned one about the rate being charged given the room's condition, her answer was that the rate is for the area not the room. A very sad and ridiculous experience.

    3.3

  • Bettyann
      United States of America
    April 2, 2014

    The room was very comfortable Service was great Staff was friendly Very affordable

    The hallways felt like it had whole you can feel it when you walk on the carpet

    9.6

  • Amy
      United States of America
    March 10, 2014

    2 bedrooms and 2 bath suite

    Bedbugs! I found a bug on my pillow on our second night. Several days later, my friend and I started breaking out in bites - doctor confirmed bedbugs! We have been out of the hotel for a week but are still suffering terribly with painful, itchy bumps that won't go away!

    3.8

  • Wendy
      Trinidad and Tobago
    March 7, 2014

    The beds and the pillows were the most comfortable

    Lack of seating in the breakfast area!

    8.3

  • Anonymous
      United States of America
    March 6, 2014

    Good location near Galleria

    Musky hallways, worn carpet, soiled sofa; Room size isn't equal to fee

    4.2

  • Deborahian
      United States of America
    March 4, 2014

    Beautiful foyer. Nice store available for small necessities. Always usually someone available at front desk. Nice location. Room came with dishes, dishwasher, full refrigerator and freezer, microwave, and mini stove. Loved the key swipe. And free breakfast.

    Rooms look nothing like picture. Suite was small, bathroom was small, televisions were boxy and small, living space was small and closed in.

    7.5

  • Christopher
      United States of America
    March 1, 2014

    staff was great

    8.3

  • Tom
      United States of America
    February 27, 2014

    Good location! Great staff, very professional

    The beds could use an update. The tile in the bathroom floor had broken pieces of grout. A heat/cool vent in the front room was pulling away from the wall. The cooling/heating unit was very noisy....sits in the bedroom of all places

    7.5

  • Eva
      United States of America
    February 25, 2014

    The location, the room were clean, fireplace in the lobby, all cleanliness of the hotel.

    Old model tv, no ice machine, I heard the snoring clearly each night of the person in the next room and heard talking from the next room. Other than that, the stay was nice.

    7.5

  • Sharonda
      United States of America
    February 25, 2014

    Overall, our stay was pretty good. Nice spacious sitting/sleeping areas. The breakfast was also good.

    The bathroom was a bit small. No oven in the kitchen area. The wi-fi was out for the first night and we had to go downstairs to the front desk each time we wanted ice.

    9.2

  • Ralph
      United States of America
    February 21, 2014

    staff went extra mile to inform us via email of found camera they thought we may have lost (we did) that was being held at the desk.

    elevator could have been cleaner.

    8.3

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