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Places of Interest:

Santana Row (0.1 miles)
Show map Hotel Valencia Santana Row

Customers who viewed Hotel Valencia Santana Row also viewed:

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Most recent booking for this hotel was today at 13:06

Score from 270 reviews Good 7.2/10

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Most recent booking for this hotel was today at 13:58

Score from 129 reviews Very good 8.1/10

The Fairmont San Jose

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Most recent booking for this hotel was today at 13:29

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The Epiphany

hotel Featuring a fitness center and a restaurant on site, this modern hotel is within a half mile walk of the Palo Alto Caltrain Station and Stanford University.

Most recent booking for this hotel was today at 13:25

Score from 45 reviews Wonderful 9.1/10

Newest reviews for Hotel Valencia Santana Row

  • Eldrenna
      United States of America
    August 26, 2014

    Location, Wi fi, cleanliness, front desk service, breakfast

    Price difference per day, convention tax , room was sparse, suggest another comfortable chair

    8.8

  • Rhea
      United States of America
    August 5, 2014

    I like the location because it's near the shops and mall, and how their was a lounge downstairs, free garage parking... Most of all the complimentary breakfast for our family... Thank you...!

    I called prior to booking to see if there are double beds available at time of arrival because I have 3 children, the representative said yes. I went and gone ahead to book our stay. On the day of arrival they gave me a king bed, and the option they first gave me was a roll-a-way bed which is an additional $30. I called the front desk and questioned them about my room and request to have a double bed. The answers that I got was " there's no other available room" I even said I was willing to wait... He strongly said " we are fully booked at this time" but I had to be firm and asked several times to have a double bed bec. This is what I requested and I called prior to booking. Then, finally I was able to get my room that I originally requested.

    9.2

  • Chris
      United States of America
    August 1, 2014

    Location and interior design.

    Parking. Pay extra and have valet park your car.

    9.6

  • Maria
      Colombia
    August 1, 2014

    THIS HOTEL IS ABSOLUTELY WONDERFUL. THE STREET IS NICE AND PLENTY OF RESTAURANTS FOR ALL TASTES, AND STORES AS WELL. THE HOTEL IS VERY CLEAN AND COMFORTABLE. I HIGHLY RECOMMEND THE VALENCIA HOTEL

    10

  • Yehuda
      Israel
    July 15, 2014

    Need to take an elevator to get to the reception — bad for claustrophobic

    10

  • Judy
      United States of America
    July 14, 2014

    Location. Room was nice Pool excellent Breakfast included very nice touch I requested a quiet room and it was very quiet. Thank you (Unlike a previous stay my family did there. It was so loud they said they will never go back)

    I was I'll the first night I got there snd ordered toast snd tea. Never got the tea even after calling twice Had to request room yo be cleaned one day as it had not been done by 5 pm The hotel is very nice but customer service us not at its best yet.

    7.9

  • Gordan
      United States of America
    July 9, 2014

    The Styling and the feeling of comfort were great. Rachel was awesome! We only stayed one night but will return.

    9.6

  • Anonymous
      United States of America
    July 8, 2014

    staff superb, outstanding area, walking to restaurants, shops, bars. how clean hotel was is very important to us and this met our expectations. really should be a 5 star hotel. free breakfast was an outstanding buffet.

    neede more places to sit outside during breakfast.

    10

  • Gustavo
      Colombia
    July 7, 2014

    Everything perfect

    10

  • Anonymous
      United States of America
    July 7, 2014

    The goal was to hang out on Santana Row, which we did, but found ourselves enjoying the hotel amenities so much that we stayed an extra night. Looking forward to coming back!

    8.3

  • April
      United States of America
    July 6, 2014

    Amazingly friendly staff, beautiful pool, comfortable rooms

    10

  • Anonymous
      United Kingdom
    July 6, 2014

    Location is excellent

    Could be great but a lack of staff and poor attitudes really let this place down. Also - housekeeping knocking on the door at 8am to clean the room seems a little early given the nightlife in the area

    4

  • Marielou
      United States of America
    July 4, 2014

    I loved everything!

    Nothing

    10

  • Candice
      United States of America
    July 4, 2014

    Breakfast in the restaurant was ok; the eggs were the best mass produce eggs we have ever enjoyed.... We wished we hade experienced Santana Row before to realize that there were great alternative options to breakfast. We are looking forward to our next experience at Santa Row. The hotel staff were adequate but did not reach out to help or anticipate our needs; they could have made guests feel exceptional, rather than just another client.

    8.8

  • Michael
      Germany
    June 22, 2014

    Atmosphere, Big room, nice patio, complimentary water, newspaper

    Noise on Friday night from the Bar/Patio, Slow elevator

    8.3

  • Dennis
      Australia
    June 11, 2014

    Liked the location. Very close to all restaurants, stores etc. Rooms vey clean and very good decor. Beds and pillows comfortable. Buffet breakfast was good and best of all was the free wi-fi.

    Sometimes was a bit noisy. Guests noisy in corridors very late in evening.

    7.5

  • Susan
      United States of America
    June 3, 2014

    VERY comfy beds! Also like the decor, breakfast inclusion (convenient). Offer of water bottles was a nice touch.

    Valet parking was very slow to retrieve car. Asked front desk to send someone to put champagne bottle in our mini-fridge (we'd forgotten and had to leave for photos) and it didn't happen.

    9.6

  • Cody
      United States of America
    May 25, 2014

    Good facility

    Felt like I got kicked out of breakfast at 9am

    7.1

  • Jayne
      United States of America
    May 19, 2014

    Beautiful hotel. Great room. Perfect location. And the breakfast included was fabulous!! We will be back for sure.

    9.6

  • Dan
      United States of America
    May 7, 2014

    Excellent location with great stuff and great comfort

    10

  • John
      United Kingdom
    April 7, 2014

    Nice Rooms - space and design Great bar - vibrant Lighter atmosphere - not as dark as previosuly Great location - wide range of restaurants and shops within 2 mins walk of the hotel - rare in this part of CA

    Complex route to get to reception and then to the lifts while renovation work

    8.8

  • Yael
      United States of America
    April 7, 2014

    The location and the rooms

    No lobby Not able to ck early Room were not ready at 3pm

    7.1

  • Anders
      Norway
    March 28, 2014

    Nice area and location

    Breakfast was far from impressive. Also staff was not trained properly for emergency situations.

    7.1

  • Paramate
      Thailand
    March 27, 2014

    The location. The rooms. The style.

    6.3

  • Rebecca
      United States of America
    March 21, 2014

    great location. friendly staff. breakfast was better than expected.

    We were very disappointed that the pool and the hot tub were not open for use. Had we been notified of that prior to our arrival we would have probably booked it for a different weekend. It was a beautiful sunny day and we had brought our swimsuits with plans to spend the afternoon laying out and reading a book and then going in the hot tub after dinner. Wish they had let us know that not all their facilities would be available during our stay.

    9.5

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