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Hotel Valencia Santana Row
355 Santana Row, San Jose, CA 95128 – Show map
Excellent location – rated 9.2/10! (score from 87 reviews)
Rated by guests after their stay at Hotel Valencia Santana Row.
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87 verified reviews
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Outdoor Pool, Terrace
Fitness Center, Massage, Hot Tub
Food & Drink
Restaurant, Bar, Breakfast in the Room
Free! WiFi is available in all areas and is free of charge.
Free! Wired internet is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 24 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Free! Up to three children under 18 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 20 per person per night when using existing beds.
One older child or adult is charged USD 30 per night in an extra bed.
Free! One child under 2 years stays free of charge in a crib.
Free! One child under 4 years stays free of charge when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
Cards accepted at this property
Hotel Valencia Santana Row accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 87 reviews
Show reviews from:
This San Jose, California hotel is within a 5 minute drive of San Jose International Airport, the HP-Pavillion and San Jose Convention Center.
Score from 270 reviews Good 7.2/10
Only moments from San Jose International Airport and featuring free airport shuttle service, this completely non-smoking hotel provides easy access to area attractions, along with contemporary...
Score from 129 reviews Very good 8.1/10
Centrally located downtown, this hotel features a luxury day spa, 4 restaurants and an outdoor rooftop pool. HP Pavilion at San Jose and San Jose State University are a 10-minute walk away.
Score from 290 reviews Excellent 8.8/10
Featuring a fitness center and a restaurant on site, this modern hotel is within a half mile walk of the Palo Alto Caltrain Station and Stanford University.
Score from 45 reviews Wonderful 9.1/10
Location, Wi fi, cleanliness, front desk service, breakfast
Price difference per day, convention tax , room was sparse, suggest another comfortable chair
I like the location because it's near the shops and mall, and how their was a lounge downstairs, free garage parking... Most of all the complimentary breakfast for our family... Thank you...!
I called prior to booking to see if there are double beds available at time of arrival because I have 3 children, the representative said yes. I went and gone ahead to book our stay. On the day of arrival they gave me a king bed, and the option they first gave me was a roll-a-way bed which is an additional $30. I called the front desk and questioned them about my room and request to have a double bed. The answers that I got was " there's no other available room" I even said I was willing to wait... He strongly said " we are fully booked at this time" but I had to be firm and asked several times to have a double bed bec. This is what I requested and I called prior to booking. Then, finally I was able to get my room that I originally requested.
Location and interior design.
Parking. Pay extra and have valet park your car.
THIS HOTEL IS ABSOLUTELY WONDERFUL. THE STREET IS NICE AND PLENTY OF RESTAURANTS FOR ALL TASTES, AND STORES AS WELL. THE HOTEL IS VERY CLEAN AND COMFORTABLE. I HIGHLY RECOMMEND THE VALENCIA HOTEL
Need to take an elevator to get to the reception — bad for claustrophobic
Location. Room was nice Pool excellent Breakfast included very nice touch I requested a quiet room and it was very quiet. Thank you (Unlike a previous stay my family did there. It was so loud they said they will never go back)
I was I'll the first night I got there snd ordered toast snd tea. Never got the tea even after calling twice Had to request room yo be cleaned one day as it had not been done by 5 pm The hotel is very nice but customer service us not at its best yet.
The Styling and the feeling of comfort were great. Rachel was awesome! We only stayed one night but will return.
staff superb, outstanding area, walking to restaurants, shops, bars. how clean hotel was is very important to us and this met our expectations. really should be a 5 star hotel. free breakfast was an outstanding buffet.
neede more places to sit outside during breakfast.
The goal was to hang out on Santana Row, which we did, but found ourselves enjoying the hotel amenities so much that we stayed an extra night. Looking forward to coming back!
Amazingly friendly staff, beautiful pool, comfortable rooms
Location is excellent
Could be great but a lack of staff and poor attitudes really let this place down. Also - housekeeping knocking on the door at 8am to clean the room seems a little early given the nightlife in the area
I loved everything!
Breakfast in the restaurant was ok; the eggs were the best mass produce eggs we have ever enjoyed.... We wished we hade experienced Santana Row before to realize that there were great alternative options to breakfast. We are looking forward to our next experience at Santa Row. The hotel staff were adequate but did not reach out to help or anticipate our needs; they could have made guests feel exceptional, rather than just another client.
Atmosphere, Big room, nice patio, complimentary water, newspaper
Noise on Friday night from the Bar/Patio, Slow elevator
Liked the location. Very close to all restaurants, stores etc. Rooms vey clean and very good decor. Beds and pillows comfortable. Buffet breakfast was good and best of all was the free wi-fi.
Sometimes was a bit noisy. Guests noisy in corridors very late in evening.
VERY comfy beds! Also like the decor, breakfast inclusion (convenient). Offer of water bottles was a nice touch.
Valet parking was very slow to retrieve car. Asked front desk to send someone to put champagne bottle in our mini-fridge (we'd forgotten and had to leave for photos) and it didn't happen.
Felt like I got kicked out of breakfast at 9am
Beautiful hotel. Great room. Perfect location. And the breakfast included was fabulous!! We will be back for sure.
Excellent location with great stuff and great comfort
Nice Rooms - space and design Great bar - vibrant Lighter atmosphere - not as dark as previosuly Great location - wide range of restaurants and shops within 2 mins walk of the hotel - rare in this part of CA
Complex route to get to reception and then to the lifts while renovation work
The location and the rooms
No lobby Not able to ck early Room were not ready at 3pm
Nice area and location
Breakfast was far from impressive. Also staff was not trained properly for emergency situations.
The location. The rooms. The style.
great location. friendly staff. breakfast was better than expected.
We were very disappointed that the pool and the hot tub were not open for use. Had we been notified of that prior to our arrival we would have probably booked it for a different weekend. It was a beautiful sunny day and we had brought our swimsuits with plans to spend the afternoon laying out and reading a book and then going in the hot tub after dinner. Wish they had let us know that not all their facilities would be available during our stay.
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