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201 West 55th Street, New York City, NY 10019, United States of America – Show map
Excellent location – rated 9.1/10! (score from 190 reviews)
Rated by guests after their stay at WestHouse Hotel New York.
|Deluxe King Room|
|Room Selected at Check-In|
|Deluxe Queen Room|
|Queen Room with Two Queen Beds Quad Occupancy|
|Queen Room with Two Queen Beds|
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190 verified reviews
They speak your language
WestHouse Hotel New York's staff speaks: Chinese, Filipino, Portuguese, Spanish, English, German
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Terrace, Sun Deck
Food & Drink
Restaurant, Bar, Snack Bar
Private parking is available on site (reservation is not needed) and costs USD 58 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Ticket Service, Baggage Storage, Concierge Service, Shared Lounge/TV Area, Babysitting/Child Services, Laundry, Dry Cleaning, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
Chinese, Filipino, Portuguese, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
Up to two older children or adults are charged USD 20 per person per night when using existing beds.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 190 reviews
Value for money
Show reviews from:
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This Midtown Manhattan hotel is a 5-minute walk from Central Park. It features on-site fine dining by popular chef Gordon Ramsay. Shops along Fifth Avenue are a 7-minute walk away.
Score from 598 reviews Very good
Location and bed.
Breakfast was poor.
Location, amenities on the 23rd floor, elevators, bed.
Good Bed. Good bathroom. Nice linens. Updated décor. Friendly staff.
The hidden charge for the breakfast and other food related things. They should add it into the price if they are going to make you take it. As it reads when you book, it is not clear that it is not an option therefore is very misleading as to the price of the room.
The room service was unsatisfying. I called it three times and waited for one hour to add a comforter.
Staff were very helpful and room service was prompt.
Electronic tablet was not provided in the room, and after two phone calls to the front desk, the tablet still was not received.
Loved the staff, bed and amenities
Nice staff very cooperative Understanding and helpful I really enjoyed my stay Free breakfast and snack is available
There were a lot of little points about the room equipment that prompted numerous calls to staff - otherwise a really good place to stay
Small room & no view
Location is very good. Perfectly placed for all mid-town attractions.
The $30 per person resort fee. The so-called complimentary bar and WiFi are not complimentary. For the price of this hotel, you'd be much better off staying at the Viceroy NYC.
pretty much everything. great, friendly & helpful staff, great facilities, great breakfast, great location, great room, great view, just great.....
can't think of anything I didn't like
Everything about it is great. The location amazing,the bed was better than any other hotel i ever visited. Their staff truly friendly and helpful.Top notch.
Size of the room a bit on the small size but that is understandable in NY. I didnt like to know about the extra payments while checking in.Would have been better if everything included in the price and i am talking about the lounge fee and resort fee they charge. They say the wifi is free but then charge $30 per person per day for it and to use their lounge. What if someone didnt want to use the lounge?
1) this hotel doesn't have a proper restaurant for breakfast, but a place called Terrace. The tea port and the tea cups are very dirty, especially the tea port. Usually people put hot water in it without checking the cleaness, but I checked: small black points could be seen ( from the previous tea bag ) and can be removed after I wash it by myself. 2) when I made the booking, i chose the price without breakfast, however, when i checked in the hotel, the reception told me that a "residence fee" of $30 per adult per night should be paid and I will have free breakfast. Reception said this'd fee is mandatory and I have no choice. 3) by paying the resident fee, it also said that I could have access to "business center service". But when I asked " on which floor is your business center?" The answer was " actually we don't have a business center, we just provide 'business center service' to you…"
The location is great, rooms and other facilities very clean and nice staff.
Upon arrival they inform you that you will have to pay an additional $30 per day for breakfast, wifi and gym use although I did not need any of these. I would not have chosen this hotel would I have known these charges as the final bill got way too expensive.
Nice greeting at the reception with a very fast check-in, Quite and clean
room is very small. and you could do better with booking that this hotel with the same amount of money
Feel like staying friend's luxury apartment. Afternoon tea time.cocktail hour, refreshments are very tasty. We really enjoyed. Thank you.
Location, price and the refreshments
Air conditioning system make the room very dry, room cleaning service not good and we can hear the noise of Times Square
Great location and very very helpful staff. They know their business!
It's a boutique hotel so quite understandable but, I wished it was just a little bit more toddler friendlier as in, I had kind of a difficult time bathing them with the state of art shower ( adults loved it) and having to go down for hot water for the bottle. That said, it's us that knew it's aimed for adults so can't complain! Just saying so the toddler travelers can know what to expect.
Rooms are OK, Clean, Great Location
No restaurant, no minibar, no room service, 30USD per person per day are charged for terrible wine and some cheese and crackers in the lobby, definitely that's a tourist trap, not worthy at all.
The $30 Per person extra fee was well worth it. The Continental Breakfast was excellent, the afternoon cookies, scones and other sweets delicious and hor-dorves in the early evening very nice. Including the wine and beer made it a terrific value.
The air conditioner was sooo cold in the hotel entrance and eating area. Staff was extremely well trained-very friendly and helpful.
Great location, close to everything but not on a busy street (not sure if that makes any sense).
The breakfast is horrible, don't waste your time on it. There are many great breakfast places just around the corner.
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