Location is perfect, staff are super friendly and attentive and the place is beautiful. Would definitely stay here again. This was my 2nd stay!

Becky United States of America

Everything--location, beautiful rooms, friendly staff, excellent food choices and quality dishes.

Uyen United States of America

The staff was excellent. Very friendly and very helpful. The room was spacious. The location was perfect. To top it off, the hotel has a beautiful rooftop pool with a bar and great views.

Carol United States of America

The hotel was beautiful and the staff were extremely kind and helpful. They organized our Ha Long bay tour as well as taxis to and from the airport. We never had any issues, everything was organized with no confusion.

Dana Canada

This is a beautiful property! The staff is very attentive, wanting you to experience their exceptional service. Like magic! I enjoyed several meals in the restaurant and rooftop. Food was delicious, served to temperature and beautiful as well. Wine by the glass offered a nice selection, only 2 choices but well thought out. Everyone at the reception area was insightful and so pleasant. Ms Mai in housekeeping was extra helpful. A bellman, who's name I didn't get, understood my packing needs and brought me the necessary materials. Packing tape, scissors and some plastic to secure some checked baggage.

Lisa United States of America

Extremely well located in the old quarter. Amazing service, beautiful rooms, wonderful breakfast. Also has a rooftop bar great for unwinding after exploring. Most of all, the people working there go above and beyond in helping with everything ensuring a worry free stay. Special mention to Will (Gia Huy) who took such good care of us it was almost like visiting friends.

Ambika India

We loved everything about our stay, especially the staff, who were all excellent. Mike was our main point of contact and he was always easy to contact via WhatsApp. The breakfast and the lunch and dinner options were also excellent. We also enjoyed the happy hour discount for cocktails (which tasted great!). We also really valued the location of Meritel, as we could walk into the centre of the old town easily and there were plenty of shops and places to eat nearby.

Markel United Kingdom

I loved the feeling of security and comfort that I got after a long day of exploring and adventuring outside. It was like coming home to a safe harbor. The staff were all lovely and professional; they greeted us with drinks and snacks even when our arrival time was near midnight! They also warmly welcomed us to our room when we returned after a day trip to Ninh Binh. The hotel was just great at making us feel special. The room is spacious enough for me, my husband, and my 3-year-old. The hotel is located near Train Street, and there are tons of great street food options just around the corner. The staff was also swift in helping us book shuttles to and from the airport, as well as a direct shuttle limousine to our homestay in Tam Coc. All in all, would definitely come again!

Ikhlas Japan

The staff were very friendly and the hotel was quite fancy

Justin Canada

We were lucky to be upgraded to the honeymoon suite. The room was fantastic and romantic. The staff were all nice and helpful. We want to thank Mia for her smiling face and warm hospitality, which made our trip even more unforgettable.

鼎元 Taiwan