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Reviews of ARCOTEL Castellani Salzburg This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Alpenstraße 6, 5020 Salzburg, Austria

#85 of 126 hotels in Salzburg

Guests' Choice

Review Score

Based on 470 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.3

  • Facilities

    8.2

  • Staff

    8.4

  • Value for money

    7.8

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night

    Crowded breakfast time

    Just quick stopover - good for one night

    Stayed in February 2024

  • Reviewed: April 17, 2024

    9.0
    Great
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast, location, clranliness, parking

    Stayed in April 2024

  • Reviewed: March 31, 2024

    9.0
    NICE STAY
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Payment for the parking. Window opening in very bad condition.

    Nice and helpful staff, Very nice room. Location is in walkable distance from historical center even with kids.

    Stayed in March 2024

  • Reviewed: March 30, 2024

    9.0
    Lovely hotel
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    It was all great

    Really lovely hotel, staff very courteous. We asked for a baby bed for our daughter which was excellent size and quality of bedding so she also got a really good nights sleep. Excellent breakfast.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    7.0
    Good
    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    to charge 17€ for outside parking in the wide space the hotel owns seems a little exagerated

    location very good, not far from dowtown but easy to reach from the freeway. Very good breakfast

    Stayed in March 2024

  • Reviewed: March 18, 2024

    7.0
    I would expect a better service from the 4 stars hotel. However the room itself and the facilities were good enough.
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Communication with the stuff was awful. At first, they didn't respond to my breakfast confirmation request, but instead, they bombarded me with messages asking to fill out the registration form in advance. In this form they put an incorrect date of the breakfast I ordered, that’s why I sent them a confirmation request. No response till our arrival. When I asked at the reception guy if there was a toilet with a changing table, I was told that unfortunately there wasn't one. My child had to be changed in the car. A little bit later, I discovered that there was a changing table in the restroom for people with disabilities, but it was too late. I thought that the person at the reception might be new and unaware of the hotel's facilities. I informed the reception that there was a changing table, but I received a rather rude response. There was no fridge in the room.

    Breakfast was very good, the room was clean, the bed was quite comfortable. I really liked that there is a restaurant in the hotel.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent hotel with very friendly staff.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    9.0
    Would stay again
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights

    Excellent staff and breakfast. Welcoming. Needs a improvement on the shower because wets all the bathroom during shower.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    8.0
    It's good but it needs some changes
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The reception tries its best but I believe they need more stuff in order for the clients to be served faster.

    The location was good

    Stayed in February 2024

  • Reviewed: February 24, 2024

    7.0
    Enjoyable holiday, but far too pricey breakfast.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    A bus to the centre of Salzburg. We were nowhere near a café and the breakfast was far too expensive at €22 each. It was the same breakfast choice each day, so boring. It was previously prepared and all self service. Coffee from a machine. We thought, for that price, breakfast should be served by a waiter and have more choice than bacon, sausages and scrambled egg as the hit food offer.

    The room, reception/bar area and breakfast room. The cleanliness of the room. Staff were very helpful.

    Stayed in February 2024

  • Reviewed: February 22, 2024

    8.0
    Our stay was really comfortable and enjoyable!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    It would have been nice to include slippers and bathrobes.

    Breakfast was tasteful and plenty! The location was good! Just 15 minutes by walking to the city centre

    Stayed in February 2024

  • Reviewed: February 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent breakfast

    Stayed in January 2024

  • Reviewed: January 25, 2024

    7.0
    Very pleasant stay.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    Everything was good except the twin mattresses on a double bed and they were sliding apart off the frame, it was sorta annoying and also the bed in general was a bit too low.

    I really liked the location with the view from the room. I also really liked that the pricing of the parking wasn't too high. The cleanliness of the room was really good as well and the room had everything that was needed.

    Stayed in January 2024

  • Reviewed: January 10, 2024

    7.0
    Fine.
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night

    I could not adjust the heating and it was very hot on the high level where I stayed. Also, I left a red winter scarf in the ladies bathroom near the Reception. I tried to call the number listed on the website for days and days. It rang and rang and no one ever answered. Therefore I never recovered my nice scarf. The number should be checked or changed on the website. It doesn't work.

    Everything at the hotel was great.

    Stayed in December 2023

  • Reviewed: January 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A little bit out of the centre

    Hotel and facilties in the room

    Stayed in January 2024

  • Reviewed: January 5, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very old, seemed like a motel 6

    Stayed in December 2023

  • Reviewed: January 3, 2024

    8.0
    Great location for Christmas markets
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very comfortable and accommodating

    Stayed in December 2023

  • Reviewed: January 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Atmoshpere in the hotel was amazing

    Stayed in December 2023

  • Reviewed: January 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights

    Our room did not have a bath which I requested. Was not informed that the Family room's do not come with a bath they only have showers.

    The breakfast was very good, the room was comfortable a bit small for a family. Location good only a 20 minute walk to the Old Town. Easy to find the hotel.

    Stayed in December 2023

  • Reviewed: December 31, 2023

    7.0
    Not terrible not great
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Instead of a double bed we got 2 single beds with wheels that were moving apart. The sink was clogged. It had 1 chair instead of 2. The price of the breakfast was 22 euros per person per night which is very expensive.

    Location was 12 minutes on foot from center and there was a bus stop nearby. The price of the room comparing to the competition was good. They cleaned the room and changed towels every day.

    Stayed in December 2023

  • Reviewed: December 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    No frigo in a room

    Quite room, great breakfast, convenient location

    Stayed in December 2023

  • Reviewed: December 18, 2023

    8.0
    Did the job, very acceptable for a passing toirist
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hard to find, that was our mistake with the sat nav - it's on the main road.!

    Well-located and well-appointed hotel just out of Salzburg city centre, a twenty minute walk (or short bus ride) along the river from the main event. Corporate in style but not offensively so, with helpful staff; absolutely brilliant breakfast; nice grounds; dog friendly. The staff were exceptionally helpful at finding medical assistance for a minor problem. Expensive but good restaurant with pleasant staff. Very quiet. Underground car park a plus, if a little damp when it rains. Did the job!

    Stayed in November 2023

  • Reviewed: November 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    We booked a junior suite for 2 adults and 2 children and it worked out well. The hotel is mile out of town but the buses are very regular and several lines run past the hotel.

    Stayed in November 2023

  • Reviewed: November 20, 2023

    8.0
    It was a lovely hotel and the staff was attentive and helpful.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    The room was quite warm as the air conditioning had been turned off for October.

    The location was very handy to public transit and only a 20 minute walk to the main tourist area. The lobby / bar, and breakfast area was lovely and the breakfast was excellent.

    Stayed in October 2023

Showing 1 - 25

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