Entrance into the hotel is kinda strange for a 4 starr hotel( just at the dire straight entrance there is a baker :))) . Poor menu at restaurant and breackfast .

In the heart of Vienna !

Stayed in May 2024

Not very friendly staff at the reception

Good location

Stayed in May 2024

The room is pretty basic but clean and comfortable.

Perfect location overlooking St Stephen’s. Comfortable and an excellent restaurant.

Stayed in April 2024

Pillows were little bit too soft for us and there were no pillow menu or other pillows in the room. Very little space to storage your clothes, we were 3 persons and we needed to keep our staff in the suitcases. Room were hot, even with the air-condition working. Too little electrical plugs in the room, nowadays everyone has mobile phone, tablet, smart watch etc.

Hotel location is just super, restaurant, breakfast and service were just perfect. Bed were comfortable, also the extra bed were comfortable. Minibar selection were good. Shower gel and balsam were nice also.

Stayed in April 2024

room was excellent as well as staff of hotel

Stayed in April 2024

Location location location

Stayed in April 2024

Location is perfect!

Stayed in March 2024

They charge you for requesting a plate in the room. The bed was uncomfortable, as it had a big gap in the middle. And the pillows were very flat.

Location is good

Stayed in April 2024

They didn’t replace bath staff with empty

Location

Stayed in April 2024

Unfortunately, the air conditioning in our room was a significant downside. Despite the otherwise pleasant stay, the inability to adjust the temperature made it uncomfortable.

The hotel was in a fantastic location, and the staff was exceptionally friendly and helpful. Overall, our experience was delightful, and we appreciated the excellent service and welcoming atmosphere. Also the thoughtful gesture of fruits and chocolates in our room. We'll be back!

Stayed in March 2024

There needs to be more privacy with the toilets in the rooms. Also the AC did not work when there and they did not inform us of this when they did the upgrade of the room that we did appreciate. Dragan was extremely helpful and brought a fan to the room. The staff was excellent. It is just important to be up front of the situation of the rooms.

The location was amazing. The rooms were beautiful.

Stayed in March 2024

Breakfast was not buffet only a la carte

Location

Stayed in March 2024

Amazing location, right next to cathedral and U1 . Delicious smell of kaiserschmarrn in the foyer as you enter. Rooms great, well sound proofed and comfortable.

Stayed in March 2024

Nothing

Hotel is very good rooms was perfect

Stayed in February 2024

Convenient location

Right in the middle of the old town

Stayed in February 2024

Courtyard view rooms are not looking over a courtyard but an apartment block opposite . Really off putting and not pleasant to view . There is no courtyard only a light well ! Our first room was like a sauna with aircon not working . Second room offered was cooler ! Lighting too dark and rooms need a refurb . Hotel needs an upgrade

The location is perfect for exploring Vienna Bed was extremely comfortable and fabulous pillows . Clean and beautiful view of the Cathedral from the bar / restaurants Sublime meal in the restaurant . Best food we have eaten in a very long time . Lots of lovely cafes, restaurants and bars all within metres of the hotel .

Stayed in February 2024

I’m not a fan of set menu breakfast but nothing wrong with the quality or service

Almost everything is exceptional and really hard to put a finger anywhere.

Stayed in January 2024

The fact there was no breakfast buffet

Breakfast wasn’t good because there was no buffet

Stayed in December 2023

Forgot to clean the rubbish bin after the previous guests. The size of the room was not at all what we expected.

Stayed in January 2024

It was quite dim in the room

Location Clean Staff Restaurants

Stayed in January 2024

Breakfast

Everything was good

Stayed in December 2023

It was all good overall, but the reception is really weird - just a small desk, looks messy and the two ladies working the morning shift are not trained well. For a 5 star hotel I do expect the reception to be on top of their game. They also make you enter your own data upon checking in, it‘s not a big deal I just thought it was a bit odd.

Location was amazing, rooms were nicely made, modern and spacious. Beds were really comfortable.

Stayed in December 2023

We felt for the price, the facility could have added a few more touches to make the property match up to the price itself. It wasn’t neglected by any means, but I would typically expect more refined touches relative to other places we’ve stayed in the area relative to price.

Central location

Stayed in December 2023

There is no private secure WiFi network within the hotel. You have to use a public network WiFi which is not secure. I found this very unusual for a hotel of this superior standard. They should be offering more English speaking channels on the TV, particularly as English is the second language in Austria and most local people speak fluent English.

Location excellent. Rooms excellent. Reception staff and house-keeping were friendly, respective, and very helpful.

Stayed in December 2023