128 Charlotte Street, Brisbane Central Business District, 4000 Brisbane, Australia
#78 of 390 vacation rentals in Brisbane
Guests' ChoiceBased on 4975 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.3
Facilities
8.4
Staff
9.0
Value for money
8.2
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 7, 2024
Janette
AustraliaNothing
It was in a great location and a handy starting point to find your way around the CBD. The facilities were great and the staff were very friendly, helpful and welcoming. The room was clean and spacious.
Stayed in May 2024
Reviewed: May 7, 2024
Sylvia
AustraliaThe 1st room we were given smelt mouldy, so we were given another straight away which was good.
Location, unit was a little 'tired'
Stayed in May 2024
Reviewed: May 7, 2024
Morgan
AustraliaBed and couch were a bit hard. There wasn't enough cleaning products (e.g., dishwashing liquid, washing powder, etc.) in the apartment for the duration of the stay.
Room was exceptionally clean and smelled great when we walked in.
Stayed in May 2024
Reviewed: May 6, 2024
Dominee
AustraliaShowers could have been cleaned better. Slow lifts
Great location. Comfortable rooms and beds. Friendly accommodating staff.
Stayed in May 2024
Reviewed: May 6, 2024
Rebecca
AustraliaWhen I checked in I couldn’t use my husbands card for payment as the booking g was not in his name - we have two different surnames My room smelt mouldy I requested an upgrade to my booking twice so I’d have a better room The gym didn’t have any free weights which was disappointing
Location
Stayed in May 2024
Reviewed: May 2, 2024
Nicole
AustraliaFinding a park to check in was a pain, after a handful of laps around the block we finally settled for paid parking, this did cost us an additional $18.00 for us to just jump out and check in (5 minutes max) - Not ideal but we do understand that this can be common in the city. We also had an issue with the washing machine/dryer door. The latch wouldn't function often resulting in our clothes getting stuck. However, we took this opportunity of waiting and stretching our arm muscles to have a few more tim-tams. Would have been great to have a couple of additional cleaning products/sachets while we were there rather than 1 of each. We like to keep the units clean and wash our clothes/dishes etc when we go away.
Love that there was onsite parking! was reasonably priced, also a big bonus that you can hand in your keys to front desk while departing and still have access to the garage, This allows the option of not having to find a park just to check out. The location was perfect, once the car was parked, we were close enough to everything we could walk. Queen street, just a block or two down the road, woolies also close by for those who like to stock up while they go away. We were on the 40th floor, stunning views and was a good treat for my mother who rarely gets to go on a little vacay.
Stayed in April 2024
Reviewed: May 2, 2024
Aileen
AustraliaI like the lap pool, able to wash our clothes & the great location.
Stayed in March 2024
Reviewed: May 1, 2024
Heather
AustraliaExpensive parking
Great location and staff Clean and the day apartment
Stayed in May 2024
Reviewed: April 30, 2024
Latesha
AustraliaBoth special requests were met by the hotel with no issues, room was clean, tidy and spacious. Would recommend for a city stay or work related trip. no complaints at all.
Stayed in April 2024
Reviewed: April 29, 2024
Olivia
AustraliaHuge room in a greta location and very neat and tidy, seperate kitchen lounge room, very good value for money.
Stayed in April 2024
Reviewed: April 29, 2024
Kellie
New ZealandWifi in the room
Great location. The facilities were great and we had a wonderful time
Stayed in April 2024
Reviewed: April 28, 2024
Karthick
AustraliaParking is difficult if you have a big SUV as most slots have low clearance. No parking instructions for check-in were provided and there is no parking on the busy road.
Central location. Comfy beds. All amenities provided. Nice staff. Secure covered onsite parking at extra charge.
Stayed in April 2024
Reviewed: April 28, 2024
Blake
New ZealandThe dyer could be replaced and it can be a pain only having 4 elevators for 40 floors. There is quite a large gap under the door which provides little to no sound proofing. Just listening to some music in the room and having a convo can be heard from the elevator.
Right in the middle of the CBD. Easy access to city shops and restaurants. Nice little balcony with views of the city. Bathroom was clean. The beds were firm but comfortable, also blackout curtains installed.
Stayed in April 2024
Reviewed: April 26, 2024
Scott
AustraliaDust build up in air conditioning return vent and shower vent was excessive and looks like they arnt cleaned regularly enough or at all
Location is great and central to alot of places.
Stayed in April 2024
Reviewed: April 26, 2024
Robert
AustraliaThe room was a bit dated and needs updating particularly the bathroom
Location. Room layout was nice. Enclosed deck
Stayed in April 2024
Reviewed: April 25, 2024
Kylie
AustraliaThe room itself looked a bit different in the photos online, however the room was comfortable and clean for our stay.
Central to everything in the CBD, walking distance.
Stayed in April 2024
Reviewed: April 25, 2024
Leon
AustraliaNil
Nice apartment. Little deck with table and 2 chairs. Fully self contained. Nice lap pool and plunge pool.
Stayed in April 2024
Reviewed: April 23, 2024
Robert
AustraliaTv cheap and small A/c temp setting didn’t work
Good location Friendly staff Large apartment
Stayed in April 2024
Reviewed: April 20, 2024
Paul
AustraliaComplimentary upgrade to a room with river views. A lovely, comfortable and spacious apartment
Stayed in April 2024
Reviewed: April 19, 2024
Sue
New ZealandOnly 2 black tea bags on arrival late in the evening; 4 would have been a good start; 2 then for breakfast. Unfortunately we had noisy people above us for a couple of our nights.
Excellent location, especially without a car. Great water pressure. Excellent WIFI. Very comfortable bed. Reception very helpful and provided everything we needed. Great air con. Fabulous views. Rooms spacious and modern.
Stayed in April 2024
Reviewed: April 17, 2024
Donna
Papua New GuineaGreat
Stayed in February 2024
Reviewed: April 17, 2024
Elizabeth
AustraliaHaving a few more supplies in the room, especially as it didn't have housekeeping.
The staff were very friendly and helpful. Check in was easy, and all the facilities in the room were comfortable. It made the week's stay super enjoyable!
Stayed in April 2024
Reviewed: April 16, 2024
King
AustraliaA little dated
Location to city and freeways was excellent
Stayed in April 2024
Reviewed: April 15, 2024
Paul
AustraliaWifi non existent
Not enough cooking utensils
Stayed in April 2024
Albertville, France
Alcobendas, Spain
Dalian, China
Carvoalzinho, Brazil
Mszana Dolna, Poland
Santa Fe, Argentina
Orvieto, Italy
Hikkaduwa, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content