Location, services and activities not as expected

Stayed in October 2023

Buffet restaurant food is average and overpriced. Bayshore air conditioner is loud at night.

The resort has a lot of activities for kids. I’ll return next year.

Stayed in September 2023

Deerhurst used to be first rate. Now it’s….tired

Stayed in September 2023

Rooms not very clean - cracked sink - 1/4 Inch dust on picture frames - balconies are gross with webs and bugs - balcony light filthy - arrived at 4 for check in - room not ready u til 5:30 - only restaurant with good value was the Maple! Hotel accommodations are very ‘dated’

The grounds are beautiful

Stayed in September 2023

Why we should pay for breakfast

Why we should pay for breakfast

Stayed in August 2023

The window screens were filthy which obstructed the view. (People who have a fear of spiders would have been terrified there...). The speedy check-in from the car, while meant to be convenient, just made our first impression very impersonal. The value for money wasn't very good.

We liked the hiking trail and the view from our room. There were a few helpful staff members who answered our questions.

Stayed in August 2023

The dining on site was not good. Waited over 45 mins for appetizers and the food was mediocre at best. Better off going into town but make sure you make reservations or you'll be turned away.

The facility was nice, rooms were clean & had small sitting area outside. Lots of activities for kids/families

Stayed in August 2023

The fridge in the hotel room was very small. The service at the pub was very slow. We had a tee time and our food took so long to come that were running late .

the resort was very nice. staff were very nice and helpful.

Stayed in July 2023

It look like scattered buildings without clear connection. The walk from the main building to the beach is not clear and could be made easier by a simple walkway. The resort does not have room service, which is quite “unique”…the beach and lakeside pool area was not cleaned in the morning, so there were cans and food packaging from the nights before.

It is on a beautiful, big lot with lot’s of different activities! The staff was friendly.

Stayed in July 2023

Only breakfast option would have been at least $100 for a family of 2 adults and 2 small children. Dinner was very overpriced and service was not great. Hotel room was very bare minimum for the price. Check in was 45 minutes late.

The area is beautiful!

Stayed in July 2023

We didn’t eat on the resort. Prices were quite expensive and limited choices for kids. We found great food in the town. They don’t clean your room at all during your stay so it’s hard to keep the place tidy. Preferably they should remove the carpets everywhere - impossible to keep clean with all water, outdoor trekking and pet friendly environment.

The amenities were great - we frequented the indoor pool, arcade and indoor playground. The lake was nice but no directions on how to get there - a map is provided but pathways aren't defined or labeled. Lots to do with the kids even in the hotel itself. Found that they weren’t too busy which was nice as well. Beds were very comfortable.

Stayed in June 2023

Beach area needed more sand . Asked fir late check out given only half an hour. Lobby restaurant extremely slow service believe they were short staffed but in the process of hiring.

Delicious food but slow service believe they are under staffed but in the process of hiring. Lots and lots to do. Several free activities ( included in the resort fee) to do with the family.

Stayed in June 2023

I could highlight a few: Despite of mentioning I’m coming for my birthday weekend and inquiring about the services and inclusion I was informed upon arrival at 3:30 pm that water activities shut at 4 pm (funny part is their check in would start at 4 pm) just a little pre-arrival guidance there would be helpful. Also the front desk mentioned they were on till 6 pm while the activities team said water activities are on till 4 pm and I heard 3 people come by and ask the same question. It’s just my whole excitement for the birthday weekend went off hearing this. Being a vegetarian I had really limited food options which wasn’t pleasant and I had to travel outside the property for food. They had a big group checking in so had to call them for a number of things but there was no answer. During such situations a hotel could opt for some pre-arrival guidance instead of giving unlimited maps :)

I loved the location it was great, I spotted 2 deers within the property which was fascinating and the weather was absolutely good.

Stayed in June 2023

Serve bread before our entree. Train servers to pour the wine from the bottle to the wine glasses. The server poured the wine for the first sip tasting but put the bottle back on ice and left. We had to pour our own wine. Most guests expect the server to pour the wine when a bottle is ordered. Would be nice to have omelet made fresh at breakfast buffet.

Our dinner meal was very good and tasty. Would have been good to have had some bread while waiting for the entree. Breakfast buffet was alright; the view of the lake from our window seat was excellent.

Stayed in June 2023

most activity are run by student so all were close on time we wanted to do zip line and escape room check in and once in our room the place was not made the building is falling apart and not maintain appropriately renovating the steak house describe is over 300.00 just for steak for 3 people and it was we were in a cafeteria . service wasn't good but the steak was good

tranquility and the location were nice during the summer it look like there is activity

Stayed in May 2023

The suites in the Pavilion could use a refresh.

Overall, we enjoyed our stay. We stayed at the Pavilion, so easy access to all the amenities was very convenient. And the amenities were enjoyable for a two-night stay with our two kids under six.

Stayed in March 2023

great spot to unwind for a weekend and enjoy the beauty of winter

Stayed in February 2023

Breakfast could be included The restaurants on the resort are pretty expensive

Nice facility with clean rooms and grounds, there were many activities for family day

Stayed in February 2023

Building 1 Lobby was really dirty all the time. Muddy. Also, no snacks available, so you must go to the main building if you’re hungry.

Great location, lot of family activities.

Stayed in January 2023

All of the 'extra' activities (golf simulator, escape room) were an exorbitant price for 2 people. We didn't find there were enough free/enjoyable activities to warrant the high resort fee. *The hockey/rec skating schedule was not enforced and we found rec skating was very dangerous. No staff came out to tell the hockey players to stop. *The snowshoeing trails were full of mud. *There was one small hot tub with clear signage - no kids under 12 without supervision, max 5 people. There were very young, unsupervised children "swimming" in the hot tub, 9 people total... no staff in sight. The breakfast buffet was very pricey (same price as the dinner buffet). There's only a small drink fridge in the room, and no microwave to heat up our leftovers. The spa was so-so. No proper place to change, and the robe was extremely rough/old. The services themselves were fine, but the spa is very small and lacks ambience and little touches (like having tissues).

The beds were comfortable, most of the staff were welcoming and friendly. The dinner buffet was great.

Stayed in January 2023

no room service, food in restaurants is average, some facilities are a bit run-down

spacious, nice view, big kitchen in the room, nice and helping staff, rather clean

Stayed in October 2022

bed to soft resort is a little tired, it could use a redo on most of it

Stayed in October 2022

They tacked on a holding charge to my account for potential damage to the room which may or may not be processed. They didn’t advise, and it’ll be interesting how long it takes to have it removed. It was upsetting.

Meals were very good, room was comfortable, location was nice.

Stayed in October 2022

Bed mattress are really bad

Great location with rich nature

Stayed in October 2022