Paint splatter all over window. and some on floor when they painted closet floor. It was 349.00 for a horse shoes falls view and unexpected $125.00 for parking. We where told 3 different prices and not advertised on website.

The horseshoe falls view clean room . Nice staff

Stayed in March 2024

Hope for more hospitality

Stayed in March 2024

The room was set to 78 degrees fahrenheit (25 Celsius) with no way to turn it down( internal AC is broken), the front desk said if it was too hot turn it off! We did but its still extremely hot which makes the room unbreathable and unbearable !

Great location, very friendly staff, clean rooms, pool is good and very comfortable beds

Stayed in March 2024

Room/view

Stayed in March 2024

I disliked the parking cost, I feel that the parking should be included or at least discounted for guests staying at hotel. I think there should be more incentives available such as complimentary breakfast or discounted breakfast for guests.

I loved the infinity pool. The room was very clean and overall a great room - King bed with Jacuzzi tub.

Stayed in March 2024

N/A

Close to everything. Have always had a good experience when staying at the Hilton

Stayed in March 2024

Comfy beds View Peace and quiet

Stayed in February 2024

The room which had 2 adjoining bedrooms, was large enough but the temperature could not be adjusted and this made for a restless night's sleep at 22 deg celsius! . Also we had one bath towel in the room and there were 4 adults!!. Sharing was not an option 😒. There was no parking at the hotel and the offsite parking fee was $50 per night. Just wanted to include this as this was additional to the room fee.

Our room was overlooking the falls which was very beautiful. The location was great! We were able to walk to everywhere - the casino, the falls, and other attractions.

Stayed in March 2024

The Parking staff needs to be more alert and attentive. I have a disability sticker, of which the attendant spoke about. But then she pointed us in a direction, and told us to follow the NORMAL line Also one elevator was only working. It took 10 minutes for it to arrive.

Manager .. Beverly.. walks the lobby and is always available for anyone. She jumps in to help where their staff seems short. Ie even the baggage area

Stayed in March 2024

It was very busy.

The location and amount of activities.

Stayed in March 2024

Room was too small, open the door and king bed is 3' away and came with an adjoining room door which wasn't in description. "Canadian Fallsview" was a disappointing corner 3' by 3' window, hallway noise and hallway light under door. Carpeting in the room is never a clean option. The Hilton room was $20 pricier than the adjacent Embassy Suites stay in Jan. Embassy Suites offered floor to ceiling 20' panoramic window skyline view of both falls - a huge separate room with couch and breakfast included. I have stayed at Hilton Airport Munich and find the Hilton Hotels too convention center styled with little charm or boutique cozy feel aka escalators/huge atriums/no discounts/expensive food options/mass lineup style check-ins.Its a good option for Casino & shows on site convenience but not for us as a couples getaway.Hilton has a rewards program which I expect changes the equation for their members but no discounts or upgrades/ incentives were provided to me to want frequent their hotels as Level 3 travelers.It checks all the boxes but caters to a convention crowd styling.Breakfast is an expensive option we didn't opt for and late 4pm checkin policy had us adjusting our day schedule around it.

The location is good for casino and higher end restaurant access adjacent.Parking at underground can be free with some gambling on your card on exit day so leave your vehicle at Casino carpark to avoid the exorbitant Hilton park fees in excess of 70 dollars daily. Elevators were relatively quick. Head to Blue Martini 2 floors above Watermark- (separate elevator access) on Watermark level for best views.Stayed on 49th floor.

Stayed in February 2024

Check in was confusing. The sent us to the wrong room at first

Great location and access to the casino

Stayed in December 2023

The heater in the room was terribly loud

Rooms were very nice and clean.

Stayed in February 2024

No exhaust fan in the bathroom

The room was clean and comfortable

Stayed in February 2024

Power outlets only available built into the side tables’s lamps and the outlets were coming out of their sockets. Hazard for sure. Went to unplug my phone charger and the whole outlet assembly came out with it. Parking was $80/day!!! Insane.

Good location. Friendly staff. Nice common areas.

Stayed in February 2024

Cost of parking is atrocious. Elevators aren’t very reliable.

It’s fine. A bit pricey for what it is.

Stayed in February 2024

Parking on site - not valet cost $180 for two nights

Location

Stayed in February 2024

My room was freezing cold the first night I was shivering it was at 16° and the next day it took 3 hours to fix where I had to stay and wait.

Beautiful hotel

Stayed in February 2024

Saturday, that's when elevators started breaking. By the end of our stay (Monday) only 2/6 elevators were running, leaving us waiting with our item multiple times for 20+ minutes.

The first 2 days, it was amazing! The view is seriously breathtaking and the staff was great. Until Saturday....

Stayed in February 2024

The staff was absolutely incredible. From the start of entering the parking garage to checking out.

Stayed in February 2024

Slow elevator - wait too long.

Jacuzzi, and the Brazilian restaurant.

Stayed in February 2024

Old

Location

Stayed in February 2024

How expensive everything is, even parking, parking should be included if your staying at the hotel.

I like how there's a walk way from the hotel to the casino, it was super cold outside and it was nice not to have to go outside!! There's literally everything you need in the hotel.

Stayed in February 2024

The shower had no hot water.

Always love the experience at the Hilton and that everything is just easy from check in to check out. I love that there’s entertainment in the lobby for the kids, Starbucks, close to Spylice, and up keep on how comfortable and clean everything is. Love the pools the most. Jacuzzi was great!

Stayed in February 2024

The bed sheets had stains. The hot tub had so much chlorine it burned my families skin. There were people running up and down the halls early in morning

The room and the pool were great!

Stayed in February 2024