5525 Victoria Avenue, L2G 3L3 Niagara Falls, Canada
#11 of 78 hotels in Niagara Falls
Guests' ChoiceBased on 2967 hotel reviews
8.1Cleanliness
8.5
Comfort
8.4
Location
8.9
Facilities
8.2
Staff
8.9
Value for money
8.2
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 24, 2024
Noor
MalaysiaGood. Near to the ‘fun’ area in Niagara.
Stayed in April 2024
Reviewed: April 24, 2024
Conroy
United States of AmericaThe pool was closed for the first day/ night we were there, not at fault of the hotel at all but the kids were still bummed they couldn’t swim. The bed mattresses were visibly sunken in the middle and not very comfortable
Location was convenient for walking to all attractions & restaurants we wanted to go to. We liked that breakfast was included and yummy cookies at check in.
Stayed in April 2024
Reviewed: April 23, 2024
Greg
CanadaThe sound insulation is the only thing I have issue with.
Great location. Near Clifton Hill and many restaurants within walking distance. Clean room and nice staff. They are all very polite and friendly.
Stayed in April 2024
Reviewed: April 22, 2024
Liew
SingaporeNothing
The breakfast is really good
Stayed in April 2024
Reviewed: April 19, 2024
Evgenia
GreeceThe bathroom could have been a bit cleaner and the shower head a bit more practical, but it still isn't a dealbreaker.
The breakfast had great variety and was pretty decent. Overall an 8/10.
Stayed in March 2024
Reviewed: April 12, 2024
Lesley
CanadaQuiet location but still close enough to walk to nearby attractions. Parking on site.
Stayed in April 2024
Reviewed: April 10, 2024
Sonia
CanadaThe distance from the main areas in the Falls.
The room was very comfortable, big, and clean. The location of the hotel was a little bit far from the main strip and horse shoe falls but it was manageable to walk the distance. The breakfast was very good. The staff was friendly and professional. Overall we really enjoyed our stay.
Stayed in April 2024
Reviewed: April 9, 2024
Elena
CanadaThe pool had a strong chemical odor when I went to swim, but I appreciated the good size. While I was there, a maintenance person was adding chemicals, which made it difficult for me to fully enjoy my swim. As for breakfast, it was a standard American breakfast and okay overall.
The pillows provided in my room were incredibly comfortable and helped me get a good night's sleep, which is important for my neck pain! The blanket liner was very silky, soft and cozy, making me feel relaxed and at ease. Additionally, the towels provided were soft and added to the overall comfort of my stay. I was also pleased with the friendly and accommodating attitude of the staff.
Stayed in April 2024
Reviewed: April 9, 2024
Rodrigo
CanadaWe were charged $50 extra from 12pm onward on checkout day, Apr 8. Guests were told that due to event- solar eclipse- we must pay $50 if we intended to park beyond 12pm, which was supposed to be until 5pm on checkout day for $20 we paid at checkin. I asked to charge extra if I park after 5pm, but was required to pay if I leave my vehicle there beyond 12noon so I did pay $50. But I removed my vehicle by 4:15 pm anyway hence $50 was extra income for the hotel from guests who happened to stay there on Apr 7th. I confirmed by phone before arriving that parking is for the night of stay and until 5pm on the checkout day for $20. I got confirmation email and message indicating the same. But upon arrival and when the parking pass and keys were handed to guests, $50 rip off news was told. I was asked to send an email to the manager, which I did . But no response. I was told to meet him in the lobby next day. I did not see him there on that day. Disgusting!!
Staff, cleanliness, breakfast, coffee in the lobby, welcome cookies
Stayed in April 2024
Reviewed: April 8, 2024
Sujay
United KingdomFriendly helpful staff at the reception, clean rooms, good size indoor swimming pool open till 9pm, near to falls & clifton hill entertainment centre, complimentary cookies & coffee in lounge, very good breakfast options including waffle making machine, fruits and friendly catering staff.
Stayed in April 2024
Reviewed: April 6, 2024
Lisa
United States of AmericaThere was not enough toilet paper in the room and the room wasn't overly clean.
The location was good. The kids liked the welcome cookies. Breakfast was nice.
Stayed in April 2024
Reviewed: April 5, 2024
Rachel
United KingdomClean room Good pool Great location Good breakfast
Stayed in April 2024
Reviewed: April 4, 2024
Onwurah
United KingdomWasn't too impressed with the neatness of the toilets and quality of breakfast
Proximity to tourist area, pricing, helpful staff
Stayed in March 2024
Reviewed: April 3, 2024
Jihyun
CanadaNoise from hallway was too much.
Free breakfast was really good.
Stayed in March 2024
Reviewed: April 2, 2024
Vipin
IndiaBreakfast was pretty basic, could have provide little more options. I always had issues with door activation card, each time i had to get it reset. Not sure if it is only for my room.
It is walkable distance to the waterfalls, clifton hills and other activity hubs.
Stayed in March 2024
Reviewed: April 2, 2024
H
CanadaClose
Stayed in January 2024
Reviewed: April 1, 2024
Marivic
CanadaI just had to asked for an extra pillow cases because the pillow cases in the pillow has hair both front and back. But the staff were very nice to accommodate my request. Really appreciate it. It was just uncomfortable to sleep during the night coz we hear every time somebody from other unit use the water like on/off in the middle of the night and the noise from other unit like banging and hard stamping of feet from the unit above us during the night(sleep time)
It was a very nice place and the staff was very nice specially Ms. Amber. I like the 24 hour complementary coffee and the breakfast as well, we love everything. Thank you very much. The place is convenient and safe.
Stayed in March 2024
Reviewed: April 1, 2024
Olena
CanadaMore choices for breakfast
Location Room Very clean
Stayed in March 2024
Reviewed: March 24, 2024
Davine
CanadaRooms could have been cleaned a bit more.
Quiet location, Breakfast & close to everything.
Stayed in March 2024
Reviewed: March 24, 2024
Pratik
IrelandFor the price, there was not much facility including the breakfast it was too general: English breakfast.
Location
Stayed in February 2024
Reviewed: March 24, 2024
Victoria
UkraineIt would be good to improve the breakfast selection.
I liked the attitude of the administrators at the reception☺️I wanted to book a room with a bath, but I couldn't book it online. As a result, you can change to an upgraded room free of charge. It's so nice! Enjoyed the jacuzzi after a cool walk😍
Stayed in March 2024
Reviewed: March 22, 2024
Julia
CanadaGreat hotel on a quiet street! Super close to everything. It’s a 5 min walk to Fallsview Waterpark and 10 mins walk to the Falls. It’s a very clean hotel, great friend staff. Nice warm pool for the kids. Super comfy beds! Nice breakfast. We really enjoyed our stay.
Stayed in March 2024
Reviewed: March 20, 2024
Amy
CanadaWe only used the pool twice. It wasn't well heated and since there was no hot tub to warm up in after, we had to shorten our time there. Also, on our last swim, the chlorine level was so high that my eyes burned even when not in the water and I had to flush them out in our room. It was very unpleasant. The bed had a topper but the mattress must have been old, because I woke up with back pain every morning. The pillows were very bunched but I had brought my own, so it was ok. The sound proofing was fairly poor. We could hear our neighbors across the hall when they were leaving their room, and whenever someone used the jets in their spa tub (once at 11:30pm and once at 1:32am) and it was heard loudly in our room.
The cookies at check in were lovely. The fact that we could get extra linens delivered to our room upon request, at no extra charge was also really nice. The staff were friendly and helpful and sent a maintenance guy up to our room right away when our heater wasn't working. The maintenance guy also explained how to use our heater properly. Breakfast had a lot of variety and we had the option of fruit and yogurt along with hot breakfast every morning. The large waffle skillets were also great.
Stayed in March 2024
Reviewed: March 19, 2024
Carolina
CanadaParking
Very nice and clean
Stayed in March 2024
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