Not paying extra for parking

Staff extremely helpful and knowledgeable about area sights. Room very clean. Breakfast okay. Coffee and cookies in lobby great bonus. Location good.

Stayed in August 2025

They said housekeeping would be on our 3rd day, but no housekeeping came during our 4-day stay.

Location was excellent! Breakfast was buffet, it was alright, but not enough tables to sit during peak time 8 am-10 am.

Stayed in August 2025

Breakfast room was very busy.

Parking was plentiful. Room size was good. Coffee and tea at entrance was lovely. Room was clean.

Stayed in August 2025

The breakfast area did not have enough seating. There was only one attendant working.

It wasn’t too far from the falls

Stayed in August 2025

breakfast was very basic

Stayed in July 2025

Breakfast was really disappointing. The rooms could have been bigger.

Friendly personnel, especially at the reception. Great parking, very spacious. Room was ok, but bit tiny. Close to Niagara Falls and other places of interest.

Stayed in May 2025

the breakfast was great

Stayed in August 2025

Bathroom toilet flushing buttons needed better cleaning and disinfecting as it had brown stuff caked around the buttons. Tissue box was empty.

Parking was easy. Convenient location close to the entertainment district yet quiet. Just a 10-15 min walk to the falls. Check in was fast and staff were super friendly. The room had a comfortable sitting area for families totally separate from the sleeping area. Amenities such as a pool, fitness center, refrigerator in room and breakfast were included. Breakfast was busy but the staff did a great job of keeping everything clean and well stocked.

Stayed in August 2025

Only issue we had was we didn’t have our blocks for our devices so we had to go buy them and they had none available at the hotel. Not a big issue.

Location was perfect! View towards the falls was amazing

Stayed in August 2025

Some mornings it was difficult to get a seat at breakfast . I did not want to be up early on vacation for 7am when breakfast started . No restaurant on site so it would be nice if breakfast was extended a bit later to give more time to come down for breakfast and spread out the peak time .

The hotel is fairly close to Clifton Hill , but also 10 min drive to restaurants that are away from the main tourist area. Everything is easy to get to . Staff were very friendly and accommodating.

Stayed in August 2025

I like that it was updated and close to walk to Clifton hill and the bird kingdom. The rooms were clean as well.

Stayed in June 2025

Paying for parking is a bit much.

Convenient location and staff was friendly

Stayed in July 2025

Breakfast was a bit manic and not the most inviting environment. Had to clear a table and borrow seats from other tables. No proper forks available and then had to clean up after ourselves. If stayed here again would not get breakfast

Friendly staff, good location

Stayed in July 2025

Nice location and staff was nice

Stayed in July 2025

We stayed at this hotel as a family and booked three rooms for two nights, with three vehicles that needed parking. The check-in experience was pleasant — the lady at the front desk was friendly and provided us with parking permits, which stated $20 plus tax and noted validity until 2 PM on our checkout day. However, upon receiving the receipt by email after checkout, we were surprised to find we had been charged $44 per vehicle, rather than the $20 plus tax we had expected. Nowhere on the permit or during check-in was it clearly stated that this charge was per night — we reasonably assumed it covered the full stay, especially since the pass only mentioned the checkout date and time. With three cars, this added up quickly. When we raised this issue with the manager, we were told there was nothing he could do. Unfortunately, this left a negative impression, as we could have easily parked elsewhere for a lower cost had the policy been clearly communicated. Additionally, my husband needed to attend to some work during our stay and was disappointed to learn that access to the business center came with an extra charge. This was the first hotel we’ve stayed at that charges for basic use of the business center, which felt unreasonable. As a result, he had to complete his work from the lobby, which wasn’t ideal.

The location was great: one of the main reasons we chose to stay here. The breakfast selection was good, especially the fresh waffles. The housekeeping service was good and replenished anything that we needed. The microwave in the lobby was convenient. The daytime staff was friendly. The rooms are clean, but a bit outdated.

Stayed in July 2025

My AC, hairdryer and fridge wasn't really working. Everything should be checked before assigning the room. The staff fixed the issue at the end though.l. also I wished there was a mirror in the room.

The room was clean.

Stayed in July 2025

Very convenient, and near to all the attractions

Stayed in July 2025

Breakfast set up was not well executed. Need at least 3 staff to run efficiently.

Location was good for the falls.

Stayed in July 2025

Nothing

The location was excellent . It is near the main attractions. . Quiet neighbourhood during the night. The bed and pillow are so comfortable. Air conditioner is working so well. the room was so cold in Summer.Breakfast was decent with variety of waffles , muffins and bagels. It would be good if they included eggs.lost of parking spots.

Stayed in July 2025

breakfast was short on seating

location was very good

Stayed in July 2025

The bottom was rough and ended up cutting our feet.

Close to clifton hill. Breakfast was great. Staff was friendly.

Stayed in July 2025

No hot tub but really nice big pool

Great location near Clifton hill. Big rooms either seperate pull out couch area

Stayed in May 2025

I liked that the location was close and walkable to everything but also not right in the middle of it all.

Stayed in July 2025

Internet connection was awful Frequent disconnects If you stay 2 nights , they don’t clean your room.

Location , cleanliness, decent breakfast

Stayed in July 2025