To many additional charges, having to pay for parking then walk 2 blocks to hotel.

View, room,

Stayed in May 2024

It was hard to find the way to walk down from the hotel to the fall view bridge located under the road.

The fall view was very satisfying and the facilities were also good. The dyning place was also nice and it was worth to have breakfast and dinner there. The location of the hotel is close to many other visiting places within a walking distance.

Stayed in April 2024

None.

Location.

Stayed in May 2024

You have to pay 39$ for a night at the parking!!! It says there's private parking for guests, but it doesn't mention that it costs $39 a night! So when you arrive, there's really no choice but to park in the paid parking because there are no free spots around. It feels like they're taking advantage of this to charge an exorbitant price. It really downs the experience. Additionally, they charged me $7 for unclear reasons, and the receipt they issue is full of abbreviations, so it's not easy to understand what I was charged for. Consider the parking cost before you arrive. Even though the hotel is the first stop to Niagara, the walk to it isn't short because there's a highway separating the hotel from the site. The walking distance is about half an hour.

The room was amazing.

Stayed in April 2024

Breakfast buffet was too expensive and the food was cold

Location near the falls and the great view

Stayed in May 2024

The comfort, the staff and of course the magnificent view

Stayed in April 2024

The decor is old and tired, the lifts are appalling with waits of 15-20 minutes at times. The rooms are old and tired, the entire hotel is in desperate need of refurbishment. It is just the fantastic location and incredible views, that allows such a shoddy, downtrodden hotel to charge so much for it's rooms.

The location and views are exceptional. It exceeded my expectations completely.

Stayed in March 2024

The elevators were always full and really busy it was quicker to take the stairs even if you’re on the 10th floor. 🫠

Awesome view of the falls 🤩

Stayed in March 2024

Not complete things no toothpaste & disposal slipper & no wine glass,no mugs.

Nice area.

Stayed in April 2024

Housekeeping out of 6 nights stay we only had our room cleaned 2 times. Not 1 time were our towels taken from the bathroom while placed were they said to get new ones.

The staff were extremely amazing, room view, proximity to the event we attended.

Stayed in April 2024

I requested a later check out (1:00) but they weren’t able to accommodate even though the room wasn’t being serviced or used right afterwards. Also, it was a very busy weekend and the elevator waits were very long.

It was very clean and the location was perfect for us. We were there for a cheer competition which was across the street and very convenient.

Stayed in April 2024

Extra Fees

View was great! Staff provided welcoming experience,

Stayed in April 2024

I was surprised by the price of parking, the discount for people who stay at the hotel was just 5 CAD. We expected the price to be at least half price.

I love the breakfast at hotel, they are nicely prepared for people with gluten-free diet, celiac disease. We found whole table just with gluten free options, special toaster for gluten free bread, packed muffins to avoid cross contamination! Well done! Thank you for making me feel safe during breakfast!

Stayed in April 2024

It’s a little dated and the bathroom door was in need of replacement.

Proximity and view of the falls.

Stayed in March 2024

Excellent staff!

Stayed in April 2024

The view was beautiful and the room and property was clean

Stayed in February 2024

Their pillows and sheets are so bad - they feel like plastic. I also didnt like the fact that they charge for parking.

The fall view.was spectacular. The room and the hotel were cleaned. There is a starbucks in the bulding although havent tried it. I recommend the calamari feom their restaurant. The rest of the foods i tried, werent impressive bht decent.

Stayed in April 2024

The waters falls

Location is great

Stayed in March 2024

Hot water in showers did not work or last long.

Clean and updated hotel. Quieter part of Niagara with a stunning view of the falls.

Stayed in March 2024

How crowded it was.

The room.

Stayed in March 2024

LOVED the view from my room! Loved how big the room was!

Stayed in March 2024

Room illumination was poor, washroom layout was not good, overhead Shower regulation was really confusing. Couldn't find a way to switch the default shower setting from overhead to hand-held (with the selection button), without getting wet with a shocking blast of initial ice cold water splashing all over your head/body. We had to reach the regulator first from outside the shower-stall to avoid this mess. Requested a room with the best view since we were celebrating our wedding anniversary, expecting a room above 25th floor, but we got one on the 16th floor.

View, paid parking (although expensive), fast elevators, friendly staff and the included breakfast were good. They welcomed us with a complimentary tray of strawberries dipped in chocolate, since our visit was to celebrate our 50th wedding anniversary.

Stayed in March 2024

Check out got complicated because they wanted to run my credit card twice (one large charge and one small charge of like $8). Never got an explanation why they wanted to run it like that. Caused minor travel delays due to having to call credit card company to let additional charge process.

View of the falls was great. Room was clean.

Stayed in March 2024

Toilet leaked and room service plates left in corridors for 24 hrs

Great view and room facilities

Stayed in February 2024