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  5. Reviews of Four Points by Sheraton Surrey

Reviews of Four Points by Sheraton Surrey This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

10410 158th Street, V4N 5C2 Surrey, Canada

#12 of 16 hotels in Surrey

Guests' Choice

Review Score

Based on 104 hotel reviews

7.3

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.8

  • Location

    7.9

  • Facilities

    7.4

  • Staff

    8.3

  • Value for money

    6.9

  • Free WiFi

    7.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: November 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Was sad that the restaurant was under renovations and breakfast was not available but the coffee was good. Bus stop right in front of the hotel is a big bonus.

    Stayed in November 2023

  • Reviewed: May 29, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    For the price we paid we were surprised to see a worn out chair in the room and no courtesy disposal sandals for the washroom. The room had a smell that stood out. We are expecting better from Four seasons Sheraton.

    The location of the hotel is great. In a quiet area and easy to get to the highway. Comfortable beds.

    Stayed in May 2023

  • Reviewed: April 15, 2023

    6.0
    If it wasn't for the noise, it was a pleasant stay.
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The loud noise coming from the next door. The renter were up really really early and was talking on the phone with his speaker on. It went on for a couple of hours at least. The noise were coming from the door that separated two rooms.

    The room has 2 seperate beds. "NOT" sofa beds

    Stayed in April 2023

  • Reviewed: March 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    nothing.

    it's very closed everything to our Family looks for, our daughters really love this location, they're meet new friends in this location.

    Stayed in March 2023

  • Reviewed: September 7, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Pricing $500 for one night little steap

    Stayed in September 2022

  • Reviewed: September 6, 2022

    6.0
    It was good overall
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Sofa bed can be better and with some comfortable mattress

    It was good location

    Stayed in August 2022

  • Reviewed: August 1, 2022

    7.0
    Below average.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 4 nights

    They gave us a sofa bed which is not what was advertised! It’s so annoying! The bed caused my back to hurt and during a holiday, it is is very unpleasant and disappointing!

    It was pretty average and nothing special. Location was ok as there are nearby restos.

    Stayed in July 2022

  • Reviewed: July 24, 2022

    8.0
    My boss booked me elsewhere...I saved myself
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Hot tub needs some TLC

    Bright and Sunny. Friendly staff. Relaxing swim in the pool.

    Stayed in July 2022

  • Reviewed: July 4, 2022

    6.0
    is good value an clean
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    the customer service of the man in the shift night. Another thing was that the room smell to pool chemicals.

    clean

    Stayed in July 2022

  • Reviewed: June 12, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The HEAT/COOL unit (PTAC) is absolutely terrible and unacceptable inlc. the next room over unit which was heavily vibrating keeping as up every time it run. This is the biggest deterrent to stay here again as otherwise we really liked the facility.

    Rural feel while easy to connect to main centers of interest. Generally a nice place to stay with friendly and attentive staff.

    Stayed in June 2022

  • Reviewed: April 29, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The restaurant was closed (I knew in advance - minor inconvenience)

    Efficient check-in. Quiet hotel. Comfortable bed. Hand sanitizer provided.

    Stayed in April 2022

  • Reviewed: April 28, 2022

    7.0
    the staff were really accommodating and fixed the issue with grace and kindnessand we slept well
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    the parking was terrible. the restaurant was closed very early, it might not be open at all.

    the location was close for work,

    Stayed in April 2022

  • Reviewed: March 19, 2022

    6.0
    Not on my list for future trips
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    excessive cost for pet compared to other places. noise transmission from next room through adjoining door. Expensive for quality of property

    Location

    Stayed in March 2022

  • Reviewed: January 24, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    A coffee shop close by for the morning would have been nice. There is a restaurant there, but it was closed which was unfortunate. But overall, everything was good about this hotel.

    Loved the comfortable beds and pillows. Lovely fresh white bedding. Good location.

    Stayed in January 2022

  • Reviewed: January 1, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 7 nights
    • Submitted from a mobile device

    Breakfast price too expensive and no restaurant

    Prefer hot breakfast

    Stayed in December 2021

  • Reviewed: November 21, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Very spacious and clean suite.

    Stayed in November 2021

  • Reviewed: November 20, 2021

    8.0
    Clean, conveniently located, excellent staff
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The staff are excellent. They were friendly and helpful. It is conveniently located and easy to find. Nearby shops for quick lunch. The room has a microwave. I was able to pick up lunches from TNT and warm up in the room instead of eating out. The gym was clean. Equipment was in good shape.

    Stayed in October 2021

  • Reviewed: November 12, 2021

    7.0
    Good
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    It is clean and nice staff

    Stayed in November 2021

  • Reviewed: November 6, 2021

    7.0
    Nice for a one or two night stay. Can't lay out clothes
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 5 nights

    Not sufficient heat. Lack of shelves. No drawers for clothes.

    Near a large Save on Foods

    Stayed in November 2021

  • Reviewed: October 17, 2021

    6.0
    Pleasant
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Dusty bedding, dirty bathroom exhaust fan, smelly room

    good staff

    Stayed in October 2021

  • Reviewed: September 14, 2021

    7.0
    Stay was OK
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms are not sound proof. I can hear my kids laughing and other guests’ conversations even when you’re just passing by their rooms and this goes all the way up to the elevator. There are no toothbrush & toothpaste for the guests included in the complimentary things. I also am not comfortable knowing this that the hotel is not held reliable for the guests’ car in case when it gets broken into even if it’s parked in their gated basement and when in fact it’s under the hotel’s property and I’m not even sure if there are security cameras in the basement parking. I feel like by implementing that policy it’s like they’re saying they don’t care about their guests. Safety, concern and comfort should be their top priorities.

    I love the customer service of the Filipina attendant. She was really pleasant, nice and her hospitality for the guests is above and beyond. I actually forgot her name but she was the front desk agent on the Saturday afternoon shift.

    Stayed in September 2021

  • Reviewed: September 1, 2021

    7.0
    Good
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Cleanliness, staff.

    Stayed in September 2021

  • Reviewed: July 26, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Bed bugs in one of the beds. We stayed in a two-bed room.

    Great location, friendly staff, breakfast included in the stay, amenities.

    Stayed in July 2021

  • Reviewed: May 30, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Very clean and beautiful

    Stayed in May 2023

Showing 1 - 25

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