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  5. Reviews of Hotel Relais Charles-Alexandre

Reviews of Hotel Relais Charles-Alexandre This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

91 Grande- Allée E., G1R 2H5 Quebec City, Canada

#42 of 96 hotels in Quebec City

Guests' Choice

Review Score

Based on 316 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.6

  • Location

    9.2

  • Facilities

    8.0

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    8.4

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Showing 1 - 25

  • Reviewed: March 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Only one socket in the room, hidden behind the drawer. Breakfast is very poor, with tasteless coffee.

    Small affordable hotel in a nice location, very close to a street with a lot of restaurants

    Stayed in March 2024

  • Reviewed: March 12, 2024

    7.0
    Great service. John is a gem
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No amenities in our room. A tea kettle would have been nice

    Great service. John was AMAZING and made our stay wonderful. A huge thank you John

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    A perfect stay in Québec City
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    None.

    Excellent top-notch place.. A must recommended place to stay if you're in Québec City.

    Stayed in March 2024

  • Reviewed: February 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing.

    Easy access to parking through the back. Much easier to unload and load car. Near to Plains of Abraham.

    Stayed in February 2024

  • Reviewed: January 6, 2024

    8.0
    Relaxing and quaint hotel close to the old town and the plains.
    • Leisure trip
    • Family with young children
    • Superior Queen or Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    They said it was a queen size bed but it was smaller than that. There was noise late on the first night above us...

    The atmosphere, the size of the room, the breakfast

    Stayed in December 2023

  • Reviewed: December 25, 2023

    8.0
    Very lovely visit
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Further from the old city than I thought

    Very quaint. Nice location

    Stayed in December 2023

  • Reviewed: December 24, 2023

    9.0
    Nice experience!
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    No eggs or any other not-sweet-food for breakfast

    Pleasant, clean and quiet place. I would definitely stay there again.

    Stayed in December 2023

  • Reviewed: December 19, 2023

    7.0
    It's a nice stay if you just want to sleep after touring the entire day.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    The stairs was the worst. Its too congested and steep. It was dangerous to climb along with the heavy luggage. They could have added eggs to the breakfast which would have been great.

    The breakfast was really good. The rooms & the hotel was maintained clean & the staff were also good.

    Stayed in December 2023

  • Reviewed: December 14, 2023

    8.0
    Was very nice for the price with very helpful staff
    • Leisure trip
    • Travelers with friends
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No charging points in room. About 20 mins walk from old Quebec

    Very friendly and helpful staff & clean rooms.

    Stayed in December 2023

  • Reviewed: December 2, 2023

    8.0
    Nice place but with some details to adress
    • Business trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pillows were to stiff and big. The light is poor when you want to read.in bed.

    Clean. Nice people. Good bed. good breakfast

    Stayed in December 2023

  • Reviewed: October 27, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Super correct!

    Stayed in October 2023

  • Reviewed: October 26, 2023

    8.0
    Cute and comfortable little hotel in an old Victorian house
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights

    Because it is an old house, the stairs were steep and narrow and it made it difficult when you're travelling with a 25 k suitcase. Location is good but not as close to Viuex Quebec as I'd hope. It is a 30 minute walk.

    Beautiful little hotel in an old victorian house. Room and bed was comfortable and the light breakfast was a plus.

    Stayed in October 2023

  • Reviewed: October 24, 2023

    9.0
    Very clean and well located
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pillows were awful. Fortunately we travel with ours pillows.

    Location, Cleanliness, Polite staff, Good croissants, Parking on premises.

    Stayed in October 2023

  • Reviewed: October 21, 2023

    7.0
    Good place, but noisy AC
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The noisy air conditioning was really loud, it was difficult when going to sleep

    The location is really great. We’re able to walk to all the touristic places we had in our schedule. Algo, great location for restaurants

    Stayed in October 2023

  • Reviewed: October 20, 2023

    9.0
    comfortable and cozy, great and helpful staff
    • Leisure trip
    • Couple
    • Superior Queen or Double Room
    • Stayed 4 nights

    everything was great

    advised on a later check in and was offered easy instructions for a seamless arrival. breakfast although small, had excellent croissants, jams, bread, and cakes, great way to start the day! staff was excellent and always on hand to answer questions. had an opportunity to meet the owner in the lobby and he was very welcoming and interested in our visit to the city. will definitely recommend this hotel to any one who intends to visit Quebec City. the hotel even offers free transport on the public transport system which we found very useful.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    7.0
    Good value for money, but a few inconveniences.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    The reception wasn't too friendly when checked-in. The building does not have elevator - stairs would be the only way to get to some of the rooms.

    Not too far from city center. The bathroom looked recently renovated.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night

    - Beware of very narrow and steep stairs which are not for the disabled or faint hearted (and no elevator)

    - Good location with private parking - Old French charm - Comfortable bed

    Stayed in October 2023

  • Reviewed: October 16, 2023

    7.0
    Charming, but could be very noisy if placed on the lower floors
    • Leisure trip
    • Couple
    • Superior Queen or Double Room
    • Stayed 2 nights

    The place is an older building with wooden creaky floor. Therefore, if you get unlucky to be placed on the lower floor, your sleep will be completely dictated by the people in the room above. You will hear every step. We got unlucky and got stompers that were up walking/running around the room from 6 AM to 8 AM non stop every day. For the price I was expecting a better night sleep. Paid parking.

    Hotel is for sure charming, breakfast was decent, and location is obviously great. Just a short walk to old town or restaurants. The way to old town is also very pretty specially at night.

    Stayed in October 2023

  • Reviewed: October 15, 2023

    8.0
    Very nice location and value for money.
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 2 nights

    Breakfast didn't have many options. Also, the building is one of those old buildings with wooden floors that make a noise everytime you make a step. So I was worried that the people staying in the floor below mine would be very annoyed.

    The location was great and the building is cute! The room was quite spacious.

    Stayed in October 2023

  • Reviewed: October 11, 2023

    9.0
    It was awesome and we would sty there again plus both receptionists were excellent.
    • Leisure trip
    • Couple
    • Superior Queen or Double Room
    • Stayed 1 night

    My wife and I are older and we had to carry our luggage up stairs I didn't know there was no elevator if I have known I would have requested a room on the ground floor.

    We were not able to take advantage of breakfast because we had to leave for the airport at 4:15 am. The receptionist made arrangements with the taxi company to have one there for us and they show up right on time. It was great.

    Stayed in October 2023

  • Reviewed: October 11, 2023

    9.0
    Charming address, convieniently located and friendly staff.
    • Leisure trip
    • Solo traveler
    • Superior Queen or Double Room
    • Stayed 2 nights

    Room did not have a proper bathroom. I am tiny and I found the shower on the small side but was okay for a couple of nights. I travel a lot in Europe and around the world and I find hotels in Quebec City are generally hugely overpriced for the quality. But I guess that's the market price. Othewise charming well located address.

    Location was perfect for me as I had a wedding to attend just down the street and wonderful for walking on the Plaines of Abraham. Also lots of good restaurants close by! The room was nice but as it was on a busy street a bit noisy when you open the window. Staff was very helpful for providing information etc.

    Stayed in September 2023

  • Reviewed: October 9, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    No elevators

    Good location.

    Stayed in October 2023

  • Reviewed: October 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast was sparse but adequate. Coffee could have been ready prior to 7am. Convenient parking. Great value overall.

    Friendly, helpful staff. Comfortable bed.

    Stayed in October 2023

  • Reviewed: October 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night

    The parking options - I wanted to leave the car until 2 pm instead of the 11 am checkout option and they didn't allow it

    Stayed in September 2023

Showing 1 - 25

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