missing a bar and a restauranrt. no room service which is a disappointment for this standard

Stayed in February 2024

N/A

Location, style, helpful staff.

Stayed in April 2024

The fact that they charged the amount on the credit card even though we paid cash in full. Still haven’t gotten the money back on my credit card.

Location good! Staff very friendly and welcoming

Stayed in March 2024

Updated rooms with comfortable beds and ample linens.

Stayed in February 2024

I wish they had microwave oven . But not many hotels have. Also TV is not useful like many other hotels. Netflix or some streaming service would be good to have !!

Clean rooms. Staff were every good. Breakfast was awesome !!

Stayed in February 2024

Wifi was a bit patchy and went down altogether at one point. Tiny issue with the bathplug in my room- it was broken.

Staff are unfailingly helpful- especially the cleaning staff who do an amazing job. Bar is good -and wine selection excellent. Bathroom products were great too.

Stayed in December 2023

Staff couldnt do ABSOLUTELY NOTHING to accomodate us THREE...

Staff couldnt do ABSOLUTELY NOTHING to accomodate us THREE...

Stayed in January 2024

Expensive

Good location

Stayed in November 2023

Room temperature

Location

Stayed in November 2023

Not much that sticks out

Front desk reception was awesome 😎, valet parking was great, location was perfect, would and will highly recommend to my travel agent as a great hotel 😊

Stayed in October 2023

The front desk young lady could be a lot friendlier and smiley. It's a shame that We were welcomed with a cold, abrupt and unwelcoming speech. She also was not helpful and wasn't informative about the hotel's facilities e.g. (wifi, breakfast, gym, and map). If not mistaken the name of the front desk lady was Atillia. However, the evening guy was a complete opposite manner.

We like the style of the hotel, especially the lobby and the bar, very chic and cool. The hotel is in good location - close to some great restaurants.

Stayed in September 2023

There wasn’t a restaurant

The staff are really great.

Stayed in September 2023

Housekeeping and overall cleanliness was very inconsistent.

Location

Stayed in September 2023

We had an undetected plumbing leak in our room and we had to change rooms mid-stay but the hotel was nice enough to give us a discount.

Stayed in September 2023

Parking was really hard

It was clean

Stayed in September 2023

Not much choice of food for room service

Great location Good 24hr gym

Stayed in August 2023

The bathroom floor was not cleaned . You could see that it had not been washed prior to our arrival For the price we paid for the one night stay the floor should have been washed .

Location was great The breakfast was very impressive

Stayed in August 2023

The staff was lacking some manners and were not as helpful as they could have been when trying to get basic information about parking the car or getting around. The cleaning staff did not replace empty toilet paper rolls so that we had none in the room. Seemed like they just rushed through the room and didn't pay attention to basic needs.

The location was good. We were able to easily walk to the Basilica, Old Montreal and Old Port areas very easily.

Stayed in August 2023

The sofa bed isn’t very comfortable, may just need adjusting.

Excellent location and gorgeous hotel. The room was large and exceeded expectations. The decor is lovely and the connected bar is a wonderful meeting place before going to dinner and/or after a long day walking. The staff are helpful and kind. Can’t wait to return!

Stayed in August 2023

Overpriced when compared to other hotels across the world

The hotel is great but the interiors are outdated. Wi-Fi was slow and the lack of free breakfast for this price was dissapointing

Stayed in July 2023

Half of the staff we met were amazingly sweet and helpful and half were less satisfied. The facilities could be cleaner.

The location was great. There was an issue with our first room and the staff moved us into another room.

Stayed in July 2023

Very challenging for my elderly sisters. There is no hand rail at the steep, four step entrance.see photo. Door handles were awkward and entrance doors heavy. The shower was in a very high sided bath. No walk-in shower. The towels were too high to reach. see photo. The print on the shampoo etc was microscopic and almost impossible to read . There was a constant "Humming" noise in the room. Breakfast was limited and expensive. Bell hop was hard to find. Reception area was very plain and functional. We never felt really welcomed. (I understand that there were limited, upgrade rooms in the building with walk-in shower but non were available during our two night stay)

Nice location on the edge of the Historic District. Clean and tidy. The bar area was nice

Stayed in June 2023

A bit dark

Very clean and close to the office

Stayed in June 2023

Since Old Montreal is so busy in the summer, there was a lot of noise at night from the main street in front, even though we were on the side of the hotel and on the top floor.

The hotel itself is lovely, the staff are friendly and professional, and we appreciated the high ceilings and huge windows in our room.

Stayed in June 2023