437 Laclie Street, L3V 4P7 Orillia, Canada
#11 of 15 hotels in Orillia
Guests' ChoiceBased on 1005 hotel reviews
7.1Cleanliness
7.9
Comfort
8.0
Location
7.8
Facilities
7.2
Staff
8.0
Value for money
7.3
Free WiFi
7.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 7, 2024
Kathy
CanadaNew management took over. No updated information was given to booking.com about new policies. I was told that it is up to me to let them know about the changes, despite my not having known of them.
I was not impressed by the lack of communication between the hotel and myself as I booked this room for my friend. Obstacle after obstacle was presented at every turn.
Stayed in May 2024
Reviewed: May 2, 2024
Christeena
CanadaThe toilet seat sat sideways on the toilet and every time you sat on it you were sitting half on the toilet seat and half on the porcelain. It was missing one of the bolts to hold the seat down. This was extremely annoying and disappointing. There was absolutely no USB ports provided in the room. I have been visiting this hotel for over 20 years with no improvements being made to upgrade with the changing times. Still advertising the hot tub which I was very much looking forward to only to find out it had been taken out but it is still being advertised in your ads.
Friendly staff
Stayed in April 2024
Reviewed: April 29, 2024
Steven
CanadaPillows weren't comfortable. Mediocre breakfast, waffle maker didn't cook the waffle very well. Would have liked good hot breakfast choices. No coffee maker in our room...
Location, friendly staff, especially at check-in. Location to casino Rama was reasonable . The beds were comfortable, and room was a very good size.
Stayed in April 2024
Reviewed: April 19, 2024
Jenny
CanadaThe pool and shuttle were not working. The breakfast room was small and not a ton of variety.
The rooms were a good size and clean. Beds were very comfortable. Staff were excellent.
Stayed in March 2024
Reviewed: April 15, 2024
Jodi
CanadaOther patrons were rude and unpleasant
The suite was spacious, fireplace and ability to open windows was fantastic
Stayed in April 2024
Reviewed: April 10, 2024
Linda
CanadaBreakfast was disappointing
Breakfast could be better, bacon etc
Stayed in April 2024
Reviewed: April 4, 2024
Rene
CanadaThe breakfast was ok but could offer more than one scramble egg there was no bacon or sausage
The room was very nice
Stayed in March 2024
Reviewed: March 27, 2024
Harmony
CanadaThe pool was very cold couldn’t go in that was one of the reasons I booked there
Nice and clean
Stayed in March 2024
Reviewed: March 21, 2024
Sandra
CanadaBreakfast was not good. there is something about this Inn that is different than what it use to be. Not paying attention to detail. Little interaction with guests at breakfast like your on you own. That personal touch was no longer there .A change in owners or management possibly.
The room was very nice, comfortable and clean. The staff was helpful as I had to ask for their help with the TV and supplies that were not in the room.
Stayed in March 2024
Reviewed: March 21, 2024
Emily
CanadaWe have stayed at Stone Gate a number of times because we love the pool. Our last 2 stays we have been told prior to arrival that the pool is open and we arrive to find it’s closed due to an issue. We had planned to make good use of the pool as it was cold and rainy and our kids love swimming and instead we had to find other things to do.
The rooms were comfortable and the staff was nice. The kids really liked the breakfast options!
Stayed in March 2024
Reviewed: March 16, 2024
Pablo
CanadaOld and a bit run down
Good location
Stayed in March 2024
Reviewed: March 14, 2024
Jenn
CanadaThe pillows were too lofty, bed uncomfotable and repairs needed to finishes in the room. The pool & hot tub weren't operational which was dissapointing.
The staff were nice, hotel is quiet and well-located.
Stayed in March 2024
Reviewed: March 11, 2024
Emily
CanadaThe lights of the room were too dark. The breakfast was basic. the bed was too soft.
Stayed in March 2024
Reviewed: March 4, 2024
Dianne
CanadaWe booked a suite room as my husband gets up earlier then I do, unfortunately the TV did not work and they could not change rooms as the hotel was full. (yes, we did try swapping the working tv in the bedroom but issue was with the cable from the wall not the actual TV) - Reported the issue to the staff and they came to the room to check but basically said there was nothing they could do to fix it and advised we should speak to the manager at check out. Room was advertised to have a microwave but ours did not and we had to go to the front desk to request toilet paper as there were no rolls in the room and only a little left on the spindle. We didn't need the microwave so not a big deal for us and they brought us up the TP when requested Unfortunately I was very disappointed with the Managers response as she basically said that since the other TV (in the bedroom) worked I shouldn't be disappointed or expect any discount for the inconvenience (completing missing the point of why we booked the suite in the first place). After some discussion she reluctantly provided me a discount on my "next stay" but the way she handled the situation left me really not wanting to go back.
Hotel was nice, a bit dated but clean, next to the foodland and had a kitchenette with full size fridge (in the room we stayed in) which was nice for beverages and snacks. Hotel is a good location if you'd like to walk the trail down to the water (although there is a fairly steep hill to get to the path and about a 5km wide flat trail to do so)
Stayed in February 2024
Reviewed: February 28, 2024
Tomalberico
Canadabreakfast, no soap to clean dishes, TV remote did not work well
room, bed, pretty clean
Stayed in February 2024
Reviewed: February 26, 2024
Barry
Canadalack of towels for showering also set up for breakfast was confusing - order an egg on the other side of the breakfast area coffee was cold
close to everything
Stayed in February 2024
Reviewed: February 22, 2024
Brooks
CanadaBreakfast
Nice rooms, comfortable bed
Stayed in February 2024
Reviewed: February 21, 2024
Sandra
Canadagenerally ggod experince
room was good @ breakfast was good
Stayed in February 2024
Reviewed: February 21, 2024
Magic33
CanadaAll good
Location.
Stayed in February 2024
Reviewed: February 19, 2024
Esayan
CanadaWe are good breakfast eaters, we really enjoy this first meal of the day. We couldn't find lots of options. It could be nice to have some other options like: scrambled eggs, bacon or sausage, pancakes, and croissants. But that's only because we like a good complete breakfast every morning.
We loved our luxury room. It had everything we needed for our small family of 2 adults and a baby toddler. The room was big and comfortable. It had anything you could need on your stay: extra big and comfortable bed, kitchen with all the tools needed, sofabed in the living room, TV, air conditioning, washroom with jacuzzi. We loved it and used all.
Stayed in February 2024
Reviewed: February 18, 2024
Karen
CanadaThe pillows were lumpy and small like cushions . Time to invest in new ones! The kitchenette was not well appointed , but the staff were wonderful and we were able to get what we needed.
We like the fact that it is a suites hotel . This is our third time at the property. The bed was comfortable . This is the first time we used the pool. We enjoyed it as it was very warm and clean .
Stayed in February 2024
Reviewed: February 12, 2024
Elaine
CanadaMy room door and balcony door were open when I reached my room. While a nice touch..it was a bit unnerving for a solo traveller. The breakfast was in two spots. Better in one location.
Spacious room.
Stayed in February 2024
Reviewed: February 11, 2024
Heather
CanadaStaff didn’t speak English. Weren’t v friendly
Room was cute. Fireplace.
Stayed in February 2024
Reviewed: February 10, 2024
Ric
CanadaServe bacon lol
Location was good Small selection for breakfeast but good enough
Stayed in February 2024
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