- Although there is a pool, it is very small for the size of the hotel. - The SPA treatments offered seemed too expensive to consider. - The breakfast at Daly's was a buffet but was nothing great for the price paid BUT with a food court, dining outlets and grocery store just downstairs this was not a big deal. - In our room the hairdryer looked tired and needed replacing.

- The location was great, right within the shopping centre with easy access to the train stations and metro. - Fantastic size to the rooms (we were a group and occupied a couple) and views from the room were brilliant too. - Staff was great and always happy to help. Be sure to tip for anything you ask for. - Excellent fitness area within the hotel. - The beds were very comfortable and other small touches like the USB connecting station, the hairdryer, the fridge, safe etc and other complementary items made our stay more enjoyable.

Stayed in April 2024

We had a room with two double beds but only one easy chair Our room was on the 23rd floor with glass wondows floor to ceiling We would have liked to be able to sit snd enjoy the view We needed an additional chair! Also, the watersaver toilet did not flush thoroughly!!!

Location, the Shore Club, staff was excellent

Stayed in March 2024

Pool water was cold. Room could be cleaner. Sheets didn’t fell fresh, pillows were so so. Didn’t feel my car was safe on parking lot.

Location was great. Friendly staff

Stayed in March 2024

When I checked out it was very early in the morning. I think 4 am or something like that and the receptionist who handled my checkout got all the details of what I wanted in my invoice/receipt wrong so I left her the details and my calling card to just email me the correct one as my Uber had already arrived. I never got that email. Also, she told me that the debit card reader wouldn't work when somebody intervened it suddenly worked. I found that strange.

The room, the fact that it is connected to a mall and I like the breakfast and the friendliness of the people there. In a previous trip I also ate in your fine dining and had a good experience.

Stayed in January 2024

Nothing really!

The location could not be better: within walking distance of Shaw Centre, Parliament Hill, and CF Rideau shopping center. The room was spacious, well-maintained, and offered a magnificent view of the city through its large window.

Stayed in February 2024

I hate the lifts/elevators, it’s the worst system I’ve ever come across in a hotel. We spent ages trying to go up and down. It didn’t help that there are no stairs available after the 4th floor. This is my only complaint and it was shared by quite a few other hotel patrons we were stuck with trying to go up or down.

Always a pleasure to stay at the Westin, lived there view from our huge window.

Stayed in December 2023

We’ll maintained friendly,friendly staff. Great breakfast

Stayed in December 2023

Cost

Breakfast great. Too expensive.

Stayed in November 2023

NA

Location

Stayed in October 2023

We were offered reduced housekeeping which we accepted but they only attend on 2 occasions over a 9 day stay, I wouldn’t agree to that in the future. Alternate days would be better

Amazing location for our stay Express breakfast option was handy, Shannon was amazing and remembered our daily order

Stayed in October 2023

Pool area is getting tired. Desk staff was more polite to me than to my wife.

Location View

Stayed in September 2023

Convenient, good food, great bar. Housekeeping - not so much. Had to specifically request each service and one day there was no housekeeping at all!

Stayed in October 2023

Double beds are very small would much rather a queen

Stayed in October 2023

The food could be improved

Great location

Stayed in August 2023

There was noise outside the room during the night. Not sure the source but seemed mechanical in nature. The 8th floor didn’t provide a great view.

Good hotel in a great location. Comfortable, modern, clean room.

Stayed in September 2023

Room over looking the Parliament Buildings - Fireworks out the window were spectacular.

Stayed in August 2023

Parking is operating by third party

Everything was perfect

Stayed in August 2023

Can’t think of anything

Great room size, bed was very comfortable, love the built in shampoo, conditioner and bath wash. Chair was comfortable also

Stayed in July 2023

Other then price being a bit high, food and staff were great.

Breakfast selection was great with both buffet and menu. A little pricey for the buffet but good selection.

Stayed in July 2023

Excellent location. Rooms are spacious and beds comfortable.

Stayed in July 2023

Spent over one hr getting the Wifi to work. Signal from my rm did not work. had to use the guest site. 90 % of guests still did not understand how the elevators worked. have to be explained better....at check in..!! Trying to pay for the parking. Had to use the tel. and then woman who was lost.

Stayed in July 2023

Rooms need updating

Location, amenities

Stayed in July 2023

Manager was not accommodating when our 17 year old son arrived for check in.

Beautiful view

Stayed in June 2023

Nothing

It wàs really so great

Stayed in July 2023