Poor keep up

Location

Stayed in September 2023

I rarely say this, but nothing was off. I will come back

The service, the staff and the attention to details. This how a 5 star experience should be. The restaurant was very nice too.

Stayed in August 2023

Location, ambience

All is nice, would like to avoid the 3rd floor rooms, smaller window, lower ceiling...

Stayed in June 2023

The hotel was beautiful and very clean. A great location.

Stayed in July 2023

We had dinner in their more casual restaurant which was lovely—excellent food and the same impeccable service—but their wine program needs much to be desired. We perused the ‘big list’ (the one from the elevated restaurant) and unless one wanted to spend $200 or more, the options were very limited. Good for them if they have clients that spend $600, $800 or $7,000 on a bottle, but for us regular folks, it was a miss on an otherwise absolutely perfect experience. To be fair, they did have some reasonably priced options on the cafe’s list (not a lot, but some), but to us a place of this level should have a broader selection. But we still highly recommend!

top, top professionalism from all, especially the front desk staff. Could not have been better.

Stayed in April 2023

The only restaurant in the hotel closes it’s kitchen at 9:30pm.

Excellent room with balcony facing part of the castle gardens. Nice staff.

Stayed in August 2022

The French doors in our room were not designed to open. The closet light did not turn off 1 night. The maid left tub drain on counter.

Ambiance, staff, location were excellent. The manager was welcoming and very professional as was her staff. Magnificent views from our room.

Stayed in June 2022

Breakfast was way too expensive at 39 euros a head. and the small menu at the bistro at dinner.

Location is excellent and staff very accommodating.

Stayed in June 2022

very pricey

beautiful setting, tasteful room, good restaurant

Stayed in April 2022

would be great to have more vegetarian and vegan options, but this is France and they did really try

stunning rooms, great restaurants, beautiful spa

Stayed in June 2022

it was perfect

service, spa, location, rooms

Stayed in May 2022

nothing - perfect stay

Beautiful hotel in a beautiful setting

Stayed in December 2021

No USB in room Erratic A/C Poor shower Slow bath

Gourmet restaurant exceptional Staff absolutely charming

Stayed in November 2021

We didn’t like the damage to our car in the hotel garage (broken turn signal) but appreciated the efforts of the hotel maintenance engineer and the parking valet Stéphane to temporarily fix it until we could have it repaired when we arrived back home in Wiesbaden.

Every meal was exceptional. The restaurant was spotless clean. The restaurant service under Mssr. Christian was impeccable. The hostess Mme. Pascale was very helpful as were the ladies at the reception desk: Perrine, Kenza, and Tiffany. Server Pierre-Henri was very good. Server Mederick was superb. Concierge Thomas was helpful in getting us some food from the bar when the restaurant Was fully booked and also getting us tickets to the amazing Domaine de Chantilly a short walk away. It was clear to us that the General Manager Pascale Groell provides 5-star leadership, training, and clear expectations about how to provide world class customer service.

Stayed in August 2021

Service standard! This is not a Relais & château system’s stander!! Receptionist gave us the wrong information which made our plan change . We could not find anyone in the front desk several times ! Same situation in the boutique shop ! We had both dinner and breakfast , the food is not so remarkable and delicious as we were told . The amenities in room “Rituals ~~”is suitable for motel or 3-4stars hotels ,not for hotel charged like this one .

Perfect location 👍👍沒有更棒的位置了

Stayed in March 2024

The rooms were to expensive for the facilities. Other hotels near by ( ex. in la chapelle en serval the Mont Royal ) offer a better value for money rate. We also were not so enthousiast about the restaurant.

Stayed in January 2024

Hotel might have been a good 3/4 star hotel once, but it is most definitely NOT a five star hotel. Staff are not trained Abd very stiff. There is zero ambiance. A little like walking into a cave it is so dark everywhere. The style is 1980s, extremely old fashioned. Pillows had sponge pieces in them like a cheap hotel, towels small and thin. Our waiter at dinner was so gormless it was staggering in a so called 5 star hotel. I asked the receptionist to put my phone on charge and 45 mins later no one had done it Abd I had to leave with no battery whatsoever. For 760 euros per night I am staggered that they get away with it. Will never stay again .

The view was great, but you could could only look. No option to walk in the park whatsoever. Absolutely no outside space despite photos which let you to believe there were grounds to enjoy.

Stayed in September 2023

Carpeting was thread bare and dirty. Food was lousy.

Location and staff

Stayed in August 2023

Thé bathroom was not working very well, to fill the bathtub it took 45 minutes and the hot/ cold shower mixer needed repair ! Also the safe in the room was not closing , some sort of error and the technician would only have been on site at 10 am.staff

Breakfast and location are excellent

Stayed in March 2023

poor interior decorations and design. no wash cloths or body cream in rooms

beautiful exterior

Stayed in December 2022

The employee Manuela at the front desk / reception was unprofessional. My boyfriend and I were checking in and she was completely dismissive of me (like I wasn’t there) and only looked and talked to him. Made me feel uncomfortable and unwelcome. My boyfriend asked her to add breakfast for the next day and she completely forgot. She also forgot to give us a map of the city, while the other clients next to us checking in got it from another receptionist. She charged my credit card by mistake instead of just making a pre-authorization. The bathroom floor near the toilet had stains on the floor. It was disgusting, not properly cleaned. There was only 1 small shampoo, 1 small conditioner, 1 small shower gel, and 1 small body lotion. My boyfriend ran out of shower gel during his shower. They could at least put a set for his and hers. The phones are difficult to use. The night lamp kept blinking on and off. Disturbing. we had a room with view towards the street and was a bit noisy. The spa has a weird Arabic design and lacks warmth and charm. The hotel has been built recently and lacks charm. The personnel could be trained better in general (at the restaurant the hostess asked us to sign the bill while we already did at the table).

New. Well located. Restaurant was open until late. Nice design. Good room service

Stayed in May 2022

Avis en attentepar mobile So dissatisfied and disappointed - I reserved a room at an already honorable price of 475€ - we had a room on the street which was very noisy because there is pavement and a considerable amount of cars go by - nevertheless there was all night long a lot of light because the room (114 )was just by the lanterne of the main entrance of the hotel and the one of the city as well. So let’s say it was the cheapest rate of the hotel ( breakfast not included which meant another 100 €on the bill ... you can at least expect some attentions like a decent tea time - well NO - at 5 o’clock when it freezing cold outside and the small town of Chantilly all closed already , you can have tea but nothing to order with ! No cake , Madeleines , dry cookies whatever..... the worst ever tea time in à whatever stars amount hotel - The team is nice but still seems to be « on stage « so many « faux pas « At the reception answering a client that arrived after you - at breakfast asking you as you had been sitted and asked for already, the number of your room . And on another level The hotel lacks charm and

Avis en attentepar mobile So dissatisfied and disappointed - I reserved a room at an already honorable price of 475€ - we had a room on the street which was very noisy because there is pavement and a considerable amount of cars go by - nevertheless there was all night long a lot of light because the room (114 )was just by the lanterne of the main entrance of the hotel and the one of the city as well. So let’s say it was the cheapest rate of the hotel ( breakfast not included which meant another 100 €on the bill ... you can at least expect some attentions like a decent tea time - well NO - at 5 o’clock when it freezing cold outside and the small town of Chantilly all closed already , you can have tea but nothing to order with ! No cake , Madeleines , dry cookies whatever..... the worst ever tea time in à whatever stars amount hotel - The team is nice but still seems to be « on stage « so many « faux pas « At the reception answering a client that arrived after you - at breakfast asking you as you had been sitted and asked for already, the number of your room . And on another level The hotel lacks charm and

Stayed in January 2022

there wasn’t any hot water on our arrival. subsequently? we had to run water for 15 minutes before it became hot. the staff was extremely unhelpful and almost rude. it completely ruined our stay

very nice decoration and beautiful location

Stayed in December 2021

There are no comments available for this review

Stayed in March 2024