3, esplanade du Port Vieux, 64200 Biarritz, France
#3 of 55 hotels in Biarritz
Guests' ChoiceBased on 152 hotel reviews
9.2Cleanliness
9.7
Comfort
9.7
Location
9.8
Facilities
9.4
Staff
9.7
Value for money
8.8
Free WiFi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 1, 2024
Azmi
TurkeyFurniture of the room was not adequate
Location. SiE of rooms
Stayed in April 2024
Reviewed: April 16, 2024
Nicholas
United KingdomFood could be better and Aircon was set on hot and I couldn’t change it. The main issue was on our departure we asked for a basic taxi to the Bilbao airport and then got presented with a 350 Euro bill from a private transfer which was way more than we were expecting and soured the whole thing sadly
Wonderful location and staff
Stayed in April 2024
Reviewed: April 12, 2024
Loretta
TurkeyThe location, the style , the decoration the spotless look made me adore this place. İf i had had stayed at big posh brand let’s say Aman or FS i would not have as much pleasure. This place is a gem.
Stayed in April 2024
Reviewed: April 6, 2024
Eoin
IrelandClean and quirky
Stayed in April 2024
Reviewed: April 4, 2024
Josephine
SwitzerlandThe staff were very kind and welcoming.
Stayed in April 2024
Reviewed: February 16, 2024
Garry
United KingdomFew frills in rooms, no cooked breakfast
Location, staff
Stayed in February 2024
Reviewed: November 16, 2023
Levan
GeorgiaGreat ambiance. Very welcoming staff.
Stayed in September 2023
Reviewed: November 8, 2023
Melchor
Netherlandsparking is too far of a walk
great location and friendly staff
Stayed in November 2023
Reviewed: November 4, 2023
April
New ZealandLayout of breakfast room which caused a bottleneck of customers in one corner.
Location, Helpful & friendly staff who spoke English, very clean. Beautiful breakfast.
Stayed in November 2023
Reviewed: October 15, 2023
Maureen
United KingdomSmall area to serve breakfast
Amazing location. Friendly and helpful staff
Stayed in October 2023
Reviewed: October 11, 2023
Istvan
United States of AmericaNothing
Staff, location, comfort, vibe
Stayed in October 2023
Reviewed: October 10, 2023
Seamus
IrelandNothing really to complain about. Maybe the rooftop was a bit difficult to get a seat but hey - it was busy...
Loved the town and the hotel. Very friendly and so near the beach. WIll be back and have told my friends the same...
Stayed in September 2023
Reviewed: October 10, 2023
Andrea
AustraliaPeople walking on the path above the hotel could see into our bedroom. Would have loved a full view of the beach.
Excellent position and beautiful modern hotel with wonderful people. We had a little balcony and a partial view of the beach.. We enjoyed the breakfast which was good quality and variety and sat in the guest lounge after checkout while waiting for our cab.
Stayed in October 2023
Reviewed: September 28, 2023
Tony
United States of AmericaThe girls behind the desk were incredible. Leiah (sp) was phenomenal!! Our rooms weren't ready at 3 so she found us a place to eat. When we got to the room she had left a note apologizing for the late room and even left us a treat. The view was incredible. We were right in the middle of everything. The rooms have a very fun decor. Breakfast was very ample! An amazing place to stay.
Stayed in September 2023
Reviewed: September 20, 2023
Mary
United States of AmericaNo good place to put clothes.
Great location, friendly staff. Very comfortable bed and great shower.
Stayed in September 2023
Reviewed: September 19, 2023
Stephanie
United KingdomNothing, this place is perfect.
Without a doubt the most gorgeous hotel I have stayed at. The room was amazing. The staff incredible. The breakfast gorgeous. The location perfect. And a roof terrace with epic view!
Stayed in September 2023
Reviewed: September 19, 2023
Brigitte
United States of AmericaMaybe to have the possibility to have the breakfast included
The breakfast is delicious et so fresh
Stayed in September 2023
Reviewed: September 17, 2023
Susan
United KingdomNowhere to sit in the room other than on the bed. Disappointing tea and coffee making facilities.
The friendly staff Excellent breakfast Very clean Attractive decor Well designed Good sized bathroom
Stayed in September 2023
Reviewed: September 15, 2023
Ryan
United KingdomThe staff were friendly and helpful. The room was great and the bed was comfortable
Stayed in September 2023
Reviewed: September 13, 2023
Frederick
United KingdomFew of the fittings needed repair
Exceptional location, lovely rooms, great staff.
Stayed in September 2023
Reviewed: September 2, 2023
Cheng
United States of AmericaGreat value for location, cleanliness, and decor. Right on the beach and has sea view
Stayed in September 2023
Reviewed: August 29, 2023
John
AustraliaNa
Fresh and modern
Stayed in August 2023
Reviewed: July 31, 2023
Seda
TurkeyNothing. The room price was bit of expensive but I guess it is on average for a place like Biarritz during the peak season.
The hotel has been newly renovated. The rooms are very comfortable and clean, the bathroom products are furnished by Nuxe. The staff at the hotel are polite and helpful. Beautiful terrace with a nice view. The hotel is very close to the beach and the center, where you can find many shops and restaurants so it is very convenient.
Stayed in July 2023
Reviewed: July 29, 2023
Isabel
MexicoNothing, just be aware that the best way to get there is walking as it might be difficult for a taxi to pass through
The location couldn’t be better, the hotel is very nice, comfortable and the staff was great. Terrace was also very nice for watching the sunset
Stayed in July 2023
Wanaka, New Zealand
Rochester, USA
Otavalo, Ecuador
Shanklin, UK
Rome, Italy
Winter Park, USA
Świnoujście, Poland
Hoi An, Vietnam
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content