There was no minibar/fridge in the room. One of the single beds in the second bedroom was right next to a sloping wall, which makes it a bit uncomfortable and limits your space when turning in bed. Breakfast was disappointing - no eggs, nor bacon, nor pancakes or anything warm. There was bowl with raw eggs which guests were supposed to boil themselves in a tiny boiler, which to me is absurd.

I stayed with my family (2 adults and 2 kids) in the Junior suite for a couple of nights over Easter. The suite was ok. It has a nice terrace overlooking a quiet back yard. The hotel is perfect for tourists as it is really well located within a short proximity of both the Cathedral and Petite France. It has an elevator, which even though is tiny, it could still fit a stroller. There is a paid parking nearby.

Stayed in April 2024

The morning attendant must have been working alone. I got very little help deciphering my breakfast, and it took some several minutes to find her for checking out, even while ringing the bell as requested.

The attendant that assisted me in the evening checking in was very helpful. The room was clean, comfortable, and orderly. The location in the city is great, being able to see such a beautiful city right outside the door.

Stayed in February 2024

As it is close to the main road, a bit noisy. Old style, with some bugs in the room upon arrival.

The location was nice, close to the tram. Walking distance also to the city center.

Stayed in February 2024

The bathroom and the room in another building. Not what I expected...but they were full as they told me...and I only stayed for one night...so..

The location and the staff

Stayed in December 2023

Everything was perfect

Wounded location. Room felt homey!

Stayed in December 2023

staff seemed stressed and a little unfriendly

Perfect location, very nice old house, good restaurant :)

Stayed in December 2023

As a vegetarian, although the food was excellent, I found there was a lack of choice. It was difficult to access some of the plugs in the bedroom, and the number was limited - especially next to the bed.

The hotel was conveniently located with easy access to the city centre by tram or on foot. The room was comfortable, we particularly like the kettle facility. The pool and jacuzzi were good and conveniently located. Breakfast was excellent, good choice and good coffee and the restaurant offered good quality Alsatian dishes at good prices. The staff at the hotel and restaurant were very helpful and accommodating. Very good Wifi connections.

Stayed in October 2023

Too hot in bedroom and strangely the toilet was too small ( you will see if you go there and have room 25)

Nice location. Lovely room. Old building.

Stayed in October 2023

The room was very hot- and there is no parking and parking is very expensive!

Cute room- and nice pool (10 euros each)- good location

Stayed in August 2023

In the city centre

Stayed in July 2023

The air conditioning unit worked well cooling the main bedroom, but the separate small bedroom for the kids stayed warm.

We stayed in the suite, which was perfect for our family of four. The pool/spa facility was very nice (it's in a separate location nearby and cost 20 Euros to use). The breakfast was also nice (it cost an extra 12 euros per person).

Stayed in August 2023

the breakfast can be improved, 13€ per person is a lot if I also have to pay extra for scrambled eggs and bacon

excellent position, the staff has been very kind and supportive. very nice swimming pool and spa for an affordable extra cost.

Stayed in August 2023

Room size could have been bigger but can't complain as it was comfortable nevertheless, overall. Staff entered room while locked and without waiting for us to open on first day so need some checks there. Otherwise, great stay.

Great location, friendly staff, spa is a +. Comfortable air conditioned rooms, good views to the cathedral.

Stayed in August 2023

We were in the annex and the room was rather bland and modern, not one of the quirky rooms pictured. There was a lot of street noise at night and our mattress was uncomfortable, so we slept badly.

The traditional part of the hotel is lovely with a fine restaurant and breakfast room. The breakfast buffet was varied and plentiful. It was great to have a small pool and spa on site which we used on a rainy day. Our room was very clean with a good shower. The location was good, close to the cathedral, a tram stop and several cafes/restaurants.

Stayed in August 2023

The lift

Characterful

Stayed in August 2023

Location, friendliness of staff

Stayed in June 2023

it was walking distance to a lot of activities and the hotel restaurant was delicious

Stayed in March 2023

Hotel staff was friendly. Breakfast was good. Car parking is nearby. Cathedral is at walking distance.

Stayed in April 2023

We couldn’t turn off the heating

Stayed in April 2023

Rooms a bit hot overnight

Pool and staff

Stayed in April 2023

The glass shower wall didn’t work and we flooded the bathroom

It had character and was not a modern impersonal block.

Stayed in March 2023

great location, very friendly staff

Stayed in March 2023

noisy st the streetside

nice restaurant

Stayed in March 2023

On 2nday breakfast not up to standard. Staff had not good english

A quiet room. Near to everything we wanted

Stayed in January 2023