See above re parking. No one able to help with bags so had to leave case in car. Slightly damp in room.

We didn’t have breakfast. We always ask for parking but this parking was in an underground car park a long way from hotel. The dog was happy when we got to room as he had a small garden.

Stayed in June 2023

nothing

location staff room upgrade comfortable bed great shower

Stayed in June 2023

Carpet in the hallways throughout the whole hotel was extremely dirty. Elevator wasn't working, airco in room was not working, TV wasn't working well. Pillows were very thin.

Stayed in April 2023

Excellent location, great staff.

Stayed in April 2023

location V central, staff excellent, professional and friendly. Breakfast was worth the price. Room was clean and comfortable.

Stayed in April 2023

The decorations was drab …curtains and walls marked ripped and dirty … out look from the window wasn’t maintained and over grown… the breakfast room was crowded with small tables and rickety chairs …. The stairs to breakfast room was disgustingly dirty… glass missing from the old bookcase …

Nothing about this hotel Dirty …dated …drab …not inviting ….nothing like the pictures on the website…. Down a back street …. Expensive…. Not easy to get to from the main road … deceptive about parking

Stayed in March 2023

It needs to undergo a full maintenance. The wifi was not working. The lift was not working. The carpets are old and worn out. The chairs are sagging.

The location is the only good part of this hotel.

Stayed in March 2023

shower and wifi

perfect location, clean room

Stayed in February 2023

This property was not like the photos on the website. While the customer service was satisfactory, the property was old and and looked like it needed to be 'freshened up". Very disappointed when i saw the inside of the property. Location was fair as it was a short walk from the tram stop.

Stayed in September 2022

The cleanliness was not good. I have bites from bugs that were in the bed, which means the sheets were not properly cleaned out there is an infestation in the bed

I thought the location was great. The room was lovely looking

Stayed in October 2022

The room was a little on the small side, but for such an old building it was a small inconvenience.

Excellent location with easy walking to almost all of the major attractions, food and shopping districts, with 2 x Michelin Star Restaurants right downstairs within 30m of the front door. All of the staff reception, breakfast restaurant and cleaning were exceptionally helpful happy and a pleasure to deal with. Having the iconic Montpellier Cathedral as a backdrop view from our windows was an added bonus (also a great landmark to find your way home).

Stayed in September 2022

.Scarily slow cranky lift.

Super helpful staff. Great buffet breakfast, ham, cheeses, yoghurt and pastries. Lovely terrace overlooking gardens to eat our breakfast.

Stayed in August 2022

We spent 2 nights but it took a while to know the locations of the lightbulb switches in the hallway. I couldn't find the light switch in the beginning on the hallway so I walked into a wall and hurt my shoulder. The buttons should be illuminated to make things easier... Another time I almost walked into a mirror in the hallway that was on the leftside of a righthand corner... (I didn't see myself in the mirror since I was facing the mirror in a 45degree angle and it looked like the correct way). Better bring your own torchlight. Also the parking didn't work out as planned. The staff handed us an extra ticket that needs to be inserted at the parking before inserting the ticket we got when we parked the car. These instructions are clear. But what we were told was that the extra ticket cuts the parking price into half which is not true. The extra ticket actually has the info on how many days the car will be parked, so if you happen to move your car before, you will pay the price from the final day instead. Because we went on a day trip and moved the car, we payed the price for 2 days with discount. We told the staff and they were sorry (a different person this time) and they gave us another extra ticket for the last night. In total we didn't pay the full parking but also we couldn't save the money we thought we would save. It was probably 3/4 of the regular price that we payed instead of 1/2 I think.

Great location in the very center! The parking lot is only a few minutes in walking distance. Friendly staff. Our room was very quiet. Many great restaurants nearby

Stayed in August 2022

Lovely hotel, very friendly and professional staff. Excellent.

Stayed in August 2022

cute little place with everything you need, breakfast was great, super comfy bed, but most importantly, staff was so friendly and warm, made our stay so much better. thank you :)

Stayed in August 2022

Not a very good welcome (I had had a stressful journey in the summer heat). At first I was offered a dingy room on the ground floor that gave on to the abandoned 'garden'. But then I was given my room on 3rd floor - nice! In general the hotel was a bit gloomy, the decor everywhere was tired, the reception area unwelcoming. The breakfast area on a terrace was pleasant enough but the breakfast was not too good - weak coffee, pasteurised orange juice, not great pastries ... It all seemed expensive... but I guess one paid for the location!

Big room on 3rd floor with lovely cathedral view. Good aircom! Most of the staff were lovely. The location was fantastic - near to Place de la Canourge with its great eateries and wine bar. Next door to great bakery for coffee and croissants. Also near to Jardin des Plantes (closed Mondays only open from 11am). Shortish walk to most places in the old town. Lovely receptionist ordered a 'velo-taxi' (bike-taxi) for me to go to the station on departure which was perfect!

Stayed in July 2022

Our third floor bedroom had very poor wi fi reception, no tv reception, and we felt the creaking shaky lift was untrustworthy.

Recent stay at a room on the first floor was excellent, so we expected similar quality. The staff were very pleasant and helpful.

Stayed in July 2022

AC barely functioning, only one towel for two in a king deluxe room, very outdated and poor decoration.

location, great staff

Stayed in July 2022

Great location. Great staff. Good facilities

Stayed in July 2022

Characterful street and area, attractive terrace for breakfast and very good menu choice. Above all, exceptionally pleasant and helpful staff at the desk and breakfast room. Best Western exceeded expectations by arranging a taxi for our arrival around 1am after serious train delays. Very grateful.

Stayed in June 2022

N/A

Centrally located, beautiful view out of the room and a lovely courtyard for breakfast.

Stayed in May 2022

The staff did everything and more to accommodate my stay. The room was big and well appointed, the hotel facilities are great, and it's hard to beat having breakfast on the terrace in the morning! The hotel itself is well located in the centre of the old town, perfect spot to explore!

Stayed in May 2022

Room Public areas Wifi

Location

Stayed in May 2022

nothing

everything especially the staff. went over and above

Stayed in May 2022