Reviews of Mercure Thalasso & Spa Port Fréjus
Rue Des Forces Françaises Libres, 83600 Fréjus, France
#40 of 53 hotels in Fréjus
Guests' ChoiceReview Score
Based on 23 hotel reviews
7.0Score breakdown
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Cleanliness
7.5
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Comfort
7.7
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Location
8.8
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Facilities
7.2
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Staff
7.7
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Value for money
6.7
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Free WiFi
8.3
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Showing 1 - 23
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Reviewed: February 26, 2024
Marie
New Caledonia58 Reviews3 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Classic  Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Noisy in the morning...
Stayed in February 2024
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Reviewed: February 13, 2024
Sebastian
Netherlands13 Reviews8.0“Good location, good breakfast, good service”- • Couple
- • Classic  Double Room with Harbor View
- • Stayed 4 nights
- • Submitted from a mobile device
Building is slightly rundown, room somewhat smaller
Friendly staff; good breakfast; good spa
Stayed in February 2024
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Reviewed: July 4, 2023
Caitlin
United Kingdom5 Reviews8.0“Very relaxing trip”- • Leisure trip
- • Couple
- • Classic  Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Didn’t realise the expense of breakfast & bottled water - partly my fault for not asking though
Beautiful pool and private access to the beach
Stayed in June 2023
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Reviewed: May 15, 2023
Martin
France1 review8.0“not good for sleep”- • Leisure trip
- • Solo traveler
- • Classic  Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
no way to fully shut the drapes so three was light the morning and night due to neon signs
location
Stayed in May 2023
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Reviewed: April 10, 2023
Vivian
Germany23 Reviews6 helpful votes7.0“Nice room, but rest if hotel seems outdated”- • Leisure trip
- • Solo traveler
- • Classic  Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The restaurant was closed for lunch and dinner without prior notification or showing when booking. Only breakfast was served. Hotel seemed out of service in parts, despite being Easter sunday
Room was comfortable and clean
Stayed in April 2023
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Reviewed: March 27, 2023
Anneliese
United Kingdom12 Reviews1 helpful vote8.0“Excellent stay. Out of season. Good views.”- • Leisure trip
- • Couple
- • Classic  Double Room with Harbor View
- • Stayed 6 nights
The spa was too busy and opening times for guests are too restricted. Too many rules. Access to the delapidated underground car park far too complicated.
Friendly staff and good location, excellent restaurant, busy and small spa area.
Stayed in February 2023
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Reviewed: March 3, 2024
Nikita
France9 Reviews1.0“A waste of time”- • Leisure trip
- • Couple
- • Privilege Double Room with Harbor View
- • Stayed 1 night
- • Submitted from a mobile device
Everything. Our main purpose was to have spa and swimming pool, hamman, and sauna. And having arrived to the spa, the staff told us we will have a maximum of 30 minutes as it will be busy soon. Unacceptable, as you pay for half day to only have access for 30 mins. So we decided to leave the hotel.
Nothing really
Stayed in March 2024
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Reviewed: February 18, 2024
Jeremie
France2 Reviews4.0“A little disappointed for the price of my stay but very rested”- • Leisure trip
- • Couple
- • Classic  Double Room - Sea Side
- • Stayed 1 night
- • Submitted from a mobile device
The empty and half empty beers bottles we found in the cupboard, the empty shower gel part of the room utilities, the broken mirror holder for make up, the fact that the spa isn't free of charged and only one little bottle for a couple room...
The location, the view, the reception staff, great breakfast and very good sleep noise free night
Stayed in February 2024
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Reviewed: January 18, 2024
Tracie
France65 Reviews5 helpful votes5.0“Not as expected”- • Leisure trip
- • Solo traveler
- • Classic Twin Room - City Side
- • Stayed 1 night
- • Submitted from a mobile device
I only booked this hotel because it had an I door pool. They sent me a message before checking in to say the restaurant was closed which wasn’t ideal but ok. Yet didn’t say anything about the pool. After I checked in I was told us was shut. I am very angry as no prior warning and I could have cancelled the booking with no cost and booked a cheaper hotel as the only reason I came was the pool. Also when I checked in for 2 hrs there was building work going on I think next door room as was loud. I had a disabled bathroom and felt very disappointed by the whole experience. I would not stay again
The location
Stayed in January 2024
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Reviewed: September 20, 2023
Freddie
United Kingdom2 Reviews1.0Very Poor- • Leisure trip
- • Family with young children
- • Classic  Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
They don't explain the charges on our card.
Stayed in September 2023
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Reviewed: September 17, 2023
Rasha
France4 Reviews1 helpful vote9.0“Peaceful and enjoyable stay”- • Leisure trip
- • Solo traveler
- • Classic  Double Room
- • Stayed 2 nights
Parking was full 1st day,issue was resolved the day after.
Charming hotel and gorgeous room. The hotel personnel are lovely and do their best to help. would highly recommend this hotel. Location is just expectational! between the sea and the port :). I had a peaceful and enjoyable stay and i will certainly be back!
Stayed in August 2023
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Reviewed: September 12, 2023
Gloria
Germany3 Reviews1 helpful vote1.0Very Poor- • Leisure trip
- • Family with young children
- • Classic  Double Room with Harbor View
- • Stayed 3 nights
- • Submitted from a mobile device
Nobody talk English staff are not friendly.
Stayed in September 2023
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Reviewed: September 5, 2023
Keith
United Kingdom23 Reviews9.0“GREAT frejus hotel”- • Leisure trip
- • Couple
- • Classic  Double Room with Harbor View
- • Stayed 3 nights
- • Submitted from a mobile device
A complete lack of umbrellas/parasols around the pool. Could.pared to other similar hotels we stayed at in the South of France it was overpriced
Excellent location overlooking the marina/harbour. Lovely well kept swimming pool. Friendly and efficient staff
Stayed in September 2023
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Reviewed: August 18, 2023
Lorraine
United Kingdom27 Reviews1 helpful vote1.0“Would not recommend”- • Leisure trip
- • Couple
- • Classic  Double Room - Sea Side
- • Stayed 1 night
- • Submitted from a mobile device
The staff who were not at all helpful. The picture of the pool did not give a true representation nor the stipulations for the use of the pool. My husband was not allowed to use it as he did not have speedo’s
The location to Fréjus port
Stayed in August 2023
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Reviewed: August 4, 2023
Christine
United Kingdom32 Reviews3 helpful votes1.0“We would never return to this hotel.”- • Leisure trip
- • Couple
- • Classic  Double Room with Harbor View
- • Stayed 1 night
How long have you got. No parking after I had noted on the website they had parking only to be told to park in a public parking location a good 10 minute walk away and our car was packed full with holiday clothing etc. The Staff including a women who told us she was the Manager were unhelpful and surly, and informed us that parking could only be booked by calling the hotel direct, a message on the BOOKING.COM WEBSITE WAS NOT SUFFICENT.The pool could not be used by my husband as his swimming shorts were too long! The sink in our room was blocked for our whole stay it would not drain away. We have been using booking.com for holiday/hotel bookings for many years and to many worldwide destinations this experience is certainly never to be repeated!
The location and the evening fibes. The breakfast was good.
Stayed in August 2023
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Reviewed: July 22, 2023
Victoria
United Kingdom9 Reviews1 helpful vote3.0“Wouldn’t recommend”- • Leisure trip
- • Couple
- • Privilege Double Room with Harbor View
- • Stayed 1 night
- • Submitted from a mobile device
Tired, run down, staff weren’t very friendly. Small room, shabby.
Had air con
Stayed in July 2023
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Reviewed: April 11, 2023
Laureen
France34 Reviews6 helpful votes2.0“Disappointment to its max ! :(”- • Leisure trip
- • Family with young children
- • Privilege Double Room with Harbor View
- • Stayed 2 nights
First of all I've booked this trip to have a little time off with my 15 yo daughter after her exams and busy weeks of work for me. According to the pictures and informations, it seemed like the indoor pool was part of the hotel. Well it wasn't, and my daugther wasn't allowed, when this is the whole reason why we've booked. The Thalasso is NOT part of the hotel, it's 15€ for 3 hours, which I didn't mind if they'd at least let my daugther in, but she needed to be 18... Whole reason of our trip was over. These informations were NOWHERE to be found among our arrival there. To this, add the fact that the hotel is overated (4 stars? no way), the bed and pillows aren't comfortable at all, the hotel looks and smells a bit old, the restaurant was closed, not much people behind the desk (lobby wad dead), and the breakfast wasn't as good as it should have been it this really was a 4 stars hotel. I would say it's a good 3*, not more.
The only thing good is maybe the location...
Stayed in April 2023
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Reviewed: March 4, 2024
Marie
New Caledonia58 Reviews3 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Classic  Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2024
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Reviewed: March 12, 2023
Gilles
France13 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Classic  Double Room with Harbor View
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2023
-
Reviewed: February 26, 2023
Emma
United Kingdom35 Reviews7.0Good- • Leisure trip
- • Couple
- • Classic  Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2023
-
Reviewed: October 3, 2022
Rebecca
Jersey12 Reviews7.0Good- • Leisure trip
- • Couple
- • Classic  Double Room
- • Stayed 12 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in September 2022
-
Reviewed: December 5, 2022
Gilles
France13 Reviews10Exceptional- • Leisure trip
- • Couple
- • Classic  Double Room - Sea Side
- • Stayed 1 night
There are no comments available for this review
Stayed in December 2022
Showing 1 - 23
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