I didn’t like the rumbling of the building as the underground trains passed. I wasn’t aware of this before I got there.

Very handy location close to Paddington station . Friendly helpful staff.

Stayed in April 2024

A fire alarm with a flashing red light was annoying overnight.

Room was clean and tidy and everything worked.

Stayed in April 2024

A little bit of noise from the outside

The location was quite good. Close to Paddington Station and really convenient

Stayed in April 2024

It was a bit chilly in this room (end of March), the heating didn't work that much or all the time, but it was ok.

Kind staff, great breakfast, it's close to the public transports and Hyde Park. I always stay here, when I'm in London.

Stayed in March 2024

The hotel foyer stairs and carpets is a bit unclean. The rest of hotel stay and rooms were very good. Breakfast was great, good value for money.

The location is really good!! It is opposite Paddington Station. On route for Hop on Hop and walking distance from London centre and Hyde Park. Really enjoyed the stay.

Stayed in March 2024

I was on the 4th floor and the shower pressure was rubbish! Power showers needed if pressure is so low.

Great location and close to Paddington Station.

Stayed in April 2024

We found our bed very uncomfortable The shower water was only tepid, not hot at all. The underground trains ran late into the night. Terrible view from the window, not like the picture in the booking. The stairs down to the dining room were steep

It was very convenient for Paddington Station with plenty of options to eat out close by. The breakfast was good. The staff were nice

Stayed in April 2024

double beds are very small no adapters for European chargers, only 2 sockets in a room of 4 people you can hear the metro passing, but it stops between 11pm and 6AM

good breakfast quiet hotel during night

Stayed in April 2024

Room 17a Noisy room in basement so lots of noise from tube trains until 01.30 then again from 05.30 and then around 06.30 noise from staff/guests

Close to Paddington Station Room adequate for solo use, clean, shower good, don't have breakfast so can't comment Would stay again but book different room

Stayed in April 2024

Right above a subway line

Friendly staff

Stayed in April 2024

Reception staff could do to be a little better at greeting guests. The smell of paint throughout the building. Dirty stairs that needed vacuuming. The room we had needs a deep clean, the dust on the pelmets above the curtains was unacceptable.

Breakfast and breakfast room staff were excellent.

Stayed in March 2024

Although we were only there to sleep in the hotel, unfortunately I have to say that the structure is dirty. The tablecloths delivered for the shower were dirty (there were yellow stains and sometimes red stains, like blood). The towels were changed every day but were promptly stained. We asked for blankets because it was very cold and even the blankets were stained yellow and brown which made you not want to cover yourself up. In the morning for breakfast, both in the breakfast room and in the hall you were overwhelmed by an absurd stench coming from the kitchen, and you promptly stinked your hair and clothes. In fact, we had gotten into the habit of going down with clothes already worn to avoid stinking up the clean ones. The cleaning of the rooms was not done every day, and the bins were not even emptied. In short, for the price we paid for just three people, we expected a little more. The area is good but I don't know if I would choose to return to this hotel again.

The property is located just a 3/5 minute walk from Paddington Station. We didn't have any problems getting around by public transport as everything was very close. You can easily reach Hyde Park, Notting Hill and much more on foot. The staff was very welcoming and always met all our requests. As for breakfast you could choose between continental and English.

Stayed in March 2024

The one-person room I was staying in was in the basement - which itself wasn't that bad. But, since the location is very near Paddington station, one of the metro lines went probably nearly right under the hotel and the noise and rattle was loud enough that I had to turn up the volume on the TV to make any sense what they're saying. You can guess that the last metro goes way after my bedtime... I'm not usually a super light sleeper so someone who wakes up easily should probably reconsider this hotel. The staff at the front desk were a bit "tired" or something. Not too many courtesy words or the basic customer service vibe that you'd expect - but not necessarily bad either, just kind of lacking. The elderly gentleman who was there on a few nights was kind and a bit more lively than the rest of them.

I was expecting a basic continental breakfast aka. toast and jam and coffee/tea, but I was positively surprised they served full English breakfast as a regular option. Before in a similar hotel you had to pay extra for that. And their continental seemed to include not only toast but a croissant and maybe a yogurt? Juice and cereal were available on a side table. The bathroom in the room was surprisingly spacious and nice.

Stayed in March 2024

The breakfast timing could be made atleast upto 9.30 or 10 AM.Would be wonderful for getting some sleep and if I arrive late ie around 8.45 or so I was not served fruits/desserts , and I had to explicity ask for it which was not fair

great service , I was really tired from early flight and they gave me a early check in and also upgraded my room to bigger one. The english breakfast was also mouthwatering

Stayed in March 2024

Single bed tilted to one side. Pillows thin

Good reception and help by staff. Good breakfast

Stayed in March 2024

For somebody it can be a problem that every 5 minutes underground passes under the hotel what causes noise and feeling like small earthquake. If you do not have problem with sleeping, it is not such a problem. Breakfast was simple and not much to select. English breakfast or fruits. No elevator.

Destination was very good, not far away from city center, close to underground station. Personal was kind. For short stay and not too much comfort requested it is good choice.

Stayed in March 2024

no hot water in the evening.

Mostly very good!

Stayed in March 2024

Room was comfortable and had everything I needed Good breakfast

Stayed in March 2024

The breakfast experience, the food was good, the staff at the breakfast was amazing, the service at the breakfast I could only expect from a 5 star luxury hotel .

Stayed in March 2024

It was kind of strange that we had to leave the room key to reception when leaving the hotel. The room was overall clean but pretty dusty - could be better cleaned.

The location of the hotel was pretty good - underground nearby, also some souvenir shops and places to eat. They offer English breakfast and light continental breakfast and some cereal which were good. The staff was pretty kind and helpful.

Stayed in March 2024

At the price point for this hotel including full English breakfast there is nothing to complain about.

Very central location, cute and cosy and excellent value for money. The gentle rumble of the subway was an interesting distraction, never intrusive but a gentle reminder that you are in a large city. Easy access to London sights. Full English breakfast included and able to cater for gluten free.

Stayed in February 2024

No lift, so bit of a chore to get bag upstairs but more than offset by VFM

Nice little hotel, close to Paddington and great value for money

Stayed in February 2024

Was I little shabby

Great location close to paddington

Stayed in February 2024

it was in the basement, noisy with people coming down stairs with laundry I think, very early

easy check in, nice room..

Stayed in February 2024