52-54 Norfolk Square, Westminster Borough, London, W2 1RT, United Kingdom
#783 of 1,017 hotels in London
Guests' ChoiceBased on 1934 hotel reviews
7.0Cleanliness
7.3
Comfort
7.2
Location
8.9
Facilities
6.9
Staff
8.5
Value for money
7.3
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: August 2, 2023
Mark
United KingdomNoisy location, we could hear the tube trains underneath. Breakfast room very small
Helpful staff, clean and tidy basic room
Stayed in July 2023
Reviewed: August 1, 2023
Barnes
United KingdomEn-suite wasn’t great but as good as could be expected in this standard hotel
It was perfect for what we wanted. Very good value for money, especially with the breakfast and being able to take out a packed breakfast
Stayed in July 2023
Reviewed: July 31, 2023
Gary
Australialots of stairs to get up but that is the older buildings
staff were helpful and allowed me to check in earlier rather than drag my bag around.
Stayed in July 2023
Reviewed: July 30, 2023
Are
NorwayAt a reasonable price it is what to expect. A bit run down and need for update. Thin walls you hear conversations from common areas clearly and sounds from rooms. The subway rumbles underneath but it did not bother so much.
Central and good location for a short London stay. Bed was soft and comfortable, shower worked fine, served breakfast at good price. Friendly and helpful staff in reception.
Stayed in July 2023
Reviewed: July 29, 2023
Claudine
MaltaThe only thing that I did not like was that the bed was a tad too small to fit two people on it. Thankfully it wasn't that hot as it did not include a fan or an AC.
Location of hotel is perfect. The receptionist was also very helpful and we were very well served.
Stayed in July 2023
Reviewed: July 28, 2023
Agnieszka
PolandAlthough the hotel was quite clean, refreshing the walls and replacing the old furniture would definitely give the hotel a nicer look and a better standard.
The best location ever,only 2 minutes to Paddington station. Super friendly staff at the reception and at the breakfast. 2 options for breakfast: Full English and Continental.
Stayed in July 2023
Reviewed: July 28, 2023
Marta
Luxembourgstairs
Breakfast is good but some waiting
Stayed in July 2023
Reviewed: July 28, 2023
Susie
United States of AmericaStairs tiring
Location excellent, staff exceptional -- very friendly and accommodating -- warm breakfast nicely prepared. Rooms and bath quite small and difficult stairways for the less ambulatory.
Stayed in July 2023
Reviewed: July 24, 2023
Liam
United KingdomA bit loud with the railway nearby and noise in the lobby/hallways
Great location
Stayed in July 2023
Reviewed: July 22, 2023
Claudine
MaltaBed was too small and uncomfortable
Location
Stayed in July 2023
Reviewed: July 20, 2023
Jennifer
AustraliaSmall room
Great Location
Stayed in June 2023
Reviewed: July 19, 2023
Elaine
AustraliaNo hand soap provided in bathroom and room was very warm. Could open the window but nothing to hold it open.
Location, breakfast and friendly staff.
Stayed in July 2023
Reviewed: July 18, 2023
Kristin
United States of AmericaMostly the surly man at the front desk, who was there both when we checked in at 9 and when we left at 7:30. Curt and cursory.
Given the location and age of the property, the triple room size was pretty good (there was still floor space even with our luggage). They had a hardwired hair dryer and a portable fan, both of which we used and appreciated! The street is actually not too noisy at night, although the property does rumble a little when the tube goes by. Breakfast was decent and started early enough to allow us to eat before leaving for the train.
Stayed in July 2023
Reviewed: July 17, 2023
Sarah
AustraliaThe shower tap was confusing for hot and cold water
Good location and value for money
Stayed in July 2023
Reviewed: July 16, 2023
Gregory
United KingdomThe room was very small and the shower taps difficult to get right temperature settings.
Very good location and nice breakfast. Friendly staff and good value.
Stayed in July 2023
Reviewed: July 15, 2023
Amanda
United KingdomSink in bathroom was blocked so water very slow to go down
Good bteakfast
Stayed in July 2023
Reviewed: July 11, 2023
Sarah
United KingdomThe only real negative was that the room was very hot. A fan was provided but it did little to cool the room down. There was also no power points next to the beds which I would have preferred.
The hotel was ideally placed for attending a concert at Hyde Park. We were able to walk there and back. We had 2 rooms both of which slept 5 people. They were a little cramped but we had expected that. The breakfast in the morning was delicious and plentiful. The room and bed linen were fresh and clean.
Stayed in July 2023
Reviewed: July 11, 2023
Kimberly
United States of AmericaThis is an old building, so there is no elevator. This is not really a complaint, just that climbing those stairs is quite a workout! Also, there is a nice window that opens to let in the breeze, but I had to prop it open with a book in order for the window to stay open. No big deal. The water pressure/hot water in the shower was okay one day, great the next day, and okay the last day. This might depend on how many people are using the water at the moment?
For me, the location of this hotel is perfect, as it is so close to Paddington Station and there are many shops, restaurants, and sights within walking distance. I feel very safe knowing that there is always someone at the front desk. The staff is very kind and helpful. I have stayed here three times now, and this time, the breakfast was really good. The kitchen staff were so friendly and attentive, and it seemed like there were a few more options for breakfast (i.e., a continental option with bread, fruit, and yogurt). I was also overjoyed to see that the hotel provided me with a small fan, which was very nice as the room can get a little warm during the day.
Stayed in July 2023
Reviewed: July 10, 2023
Tracy
United KingdomNo shower gel. No tea bags and only 1 milk for coffee. Because there was 80 steps leading to room and I have mobility issues I coukd 'pop' down and ask for more.
Lovely single room. Bathroom although small was refurbished. Bed comfortable
Stayed in July 2023
Reviewed: July 10, 2023
Jane
United KingdomRoom was very hot with 1 fan for 4 of us
Great location helpful staff and clean room. Breakfast was good
Stayed in July 2023
Reviewed: July 10, 2023
Sarah
United KingdomWe picked a small double room as only staying for 1 night to attend an event. If staying for longer or on holiday, I would definitely choose a bigger room and bed.
We liked the location and the price for what the room was needed for. Lots of late night eateries very close by and a 5 min walk from Paddington station. The breakfast was lovely and all the staff were polite, welcoming and friendly.
Stayed in July 2023
Reviewed: July 9, 2023
Sheri
United States of AmericaNo hand towels. Room was quite warm but the fan did help. Light over the sink didn’t work.
Desk staff friendly and helpful. Great location, good breakfast.
Stayed in July 2023
Reviewed: July 9, 2023
Peter
United KingdomSomewhat eccentric plumbing, cold tap often ran hot, hot tap sometimes cold....
Friendly staff, convenient for Paddington and Hyde park. Reasonable value for money given the location. Good to have an opening window.
Stayed in July 2023
Reviewed: July 9, 2023
Andrew
United Kingdomlocation
Stayed in July 2023
Reviewed: July 9, 2023
Jim
United KingdomNot a major problem...but after a long day in London , and at our gig in Hyde Park , the stairs were a toil , but would not put us off booking again
Breakfast was very satisfactory and served by lovely , competent staff... Location was great for everything we wanted to do on this break ...plus within our budget
Stayed in July 2023
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