Close to centre

Stayed in April 2024

It's in the city, so as expected can be a bit noisy. Also people walking, singing by the rooms and shouting at 2.30 am, was a bit off putting. However, hotel dealt with quickly, as noise soon stopped.

Excellent value for money. Basic but clean with comfortable bed. Located near to the coach station, so Excellent for an early start following morning. V

Stayed in March 2024

I reserved a double room, but on arrival, I was told there's non left. They did upgrade us, which was nice.

The location is great , and the receptionist was very friendly and resolved the room overbooking issue quickly.

Stayed in April 2024

Car park was a bit of a jaunt thought it was adjoined to the hotel

Breakfast was good and plenty variety location was good close to the theatre were we had booked a show and close to the town

Stayed in April 2024

Bed was not good i feel worm or bed bugs are in the bed thats why i am not feeling good

Staff i like very much very corporate staff

Stayed in April 2024

The staff were extremely rude.

Very close to the city centre.

Stayed in March 2024

I had a query with my payment and the response from brittania was slow, but they did answer my query. The whole hotel is tired and shabby. It needs upgrading. The bath panel was hanging off and the taps on the sink need replacing. The windows are secondary glazing and you can still hear considerable noise from the city during the night. There's not enough electric sockets and there are still some sockets that take the round pin plugs! But overall it keeps me coming back because of the location and cleanliness.

It's the perfect location for me. In the city and near the bus station. The rooms are very clean.

Stayed in April 2024

Shower didn't work.

N/a

Stayed in April 2024

Changing the mattress, a ventilating bathroom and a friendly shower mixer would make the property my first choice.

The room was tidy and clean, providing the same amenities as others I have had to pay more for. It was indeed value for money.

Stayed in April 2024

The person who was checked me in

Value for money

Stayed in April 2024

Easy to locate

Stayed in April 2024

Needs upgrading, and why does everyone have to show ID,

Staff were very welcoming

Stayed in April 2024

A bit of a scruffy exterior to hotel and felt rather 'hostel like' but cheap and adequate for our stopover.

Close proximity to Coventry Cathedral- caught Evensong at 4.00. Near lots of eateries. Pleasant breakfast in totally empty slightly worn dining area

Stayed in April 2024

The young gentleman on the front desk, he was on duty 5th April, was not friendly or polite. He did not apologise that my original room had no electricity. Good customer service costs nothing & would of been appreciated.

Very Clean & comfortable, good value for money.

Stayed in April 2024

Outside is very dated.

Large, clean room.

Stayed in April 2024

Information about parking in the area could be more helpful. Car park suggested on hotel website was closed. I could not reach the shower head to take it off its holder. Breakfast was good but the coffee was terrible! Cona coffee would be better than what came out of those machines.

Hotel was clean and in a good location for singing at the Cathedral for the weekend. I could open a window.

Stayed in April 2024

Room was very clean and had not long been painted and new carpet

Stayed in April 2024

However some members of staff are rude, I had an issue with my key and had to go down to reception for help and was faced with a hostile response and had my key aggressively slid to me and told “it’s fine”. The cleanliness is hit or miss, unfortunately I found brown marks on my bed, which I have included some photos of the smaller marks, and was forced to sleep on a towel the first night. The breakfast was skimpy, greasy and quite frankly bland, it is definently not worth £9, however if you book on the day you would pay £11! The restaurant staff are not bubbly but who can blame them when they are faced with a dull outdated work environment. However the bar staff were lovely! Also the facilities (bar and restaurant) are closed unless they have coach parties which is inconvenient. You can tell they are trying to modernise the place but maybe they could do with modernising their attitudes and furniture as bed was also uncomfortable. Overall a bitter sweet experience.

The hotel is in a great location, only 5 minutes away from the city centre. Room had a perfect view of the transport museum and Coventry cathederal. I was also travelling with a disabled family member and thankfully certain members of staff helped make our stay easier. Some staff members were lovely and helpful, especially the security guards who were very friendly and bubbly.

Stayed in April 2024

Check out at 10 is very early There is fitted carpet almost everywhere and I could smell dust. Fitted carpet can be quite unhygienic Outdated decoration The curtains wouldn't cover the whole window so we woke up in the morning because of the light entering the room Staff were okay

Ideal location Good price

Stayed in April 2024

This hotel would get much higher ratings from me personally and so many other guests I can see in the reviews if you fire your rude night staff and bring someone with some common sense customer care. It is not the first time I come here and always this middle aged grumpy night receptionist with French accent making my stay here miserable. I mean after so many reviews you would expect the management to sack him long time ago, but hey he must be worth to you more than increased revenue due to improved reviews. This time, when my key card stopped working after I came back to my room and went downstairs to reception he angrily told me, that it was my fault, that I kept it near my phone, which I never do, but regardless he could just quickly rescan the card. I have worked in hotels myself and I know how easy it is and how unthinkable it is to blame your guests for it. Additionally, it took him 5 minutes to try and do it and he failed!!! Then he gave my key card to another guy who did it finally. Britannia management, are you OK???

My room was spacious, clean and had a bathtub which was nice.

Stayed in April 2024

It was ok, but the mattress was not too comfy

I like the location

Stayed in March 2024

Location to main attractions

Stayed in March 2024

No meals.

Location was good. Never had breakfast. Restaurant not open.

Stayed in March 2024

I got told it was a hostel and it said nothing about that when booking. Tellies weren't working but a member of staff helped. The smell in the corridors, every adult needs id! Which I didn't realise we'd HAVE to have id apart from the names person booking

The location and the rooms were good, the price was really good! Bar area nice, staff very nice and helpful

Stayed in March 2024