Brook Lane, Chester, CH2 2AN, United Kingdom
#21 of 33 hotels in Chester
Guests' ChoiceBased on 2508 hotel reviews
8.3Cleanliness
8.6
Comfort
8.4
Location
8.6
Facilities
8.2
Staff
9.4
Value for money
8.5
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: December 4, 2023
Khalfan
Omanthe room quite old - need refurbishment. was only one type of breakfast - need to cater breakfast for diabetes.
the location and friendly staff
Stayed in October 2023
Reviewed: December 3, 2023
Joan
United KingdomI haven’t any negative comments
It was an old property with lots of character
Stayed in December 2023
Reviewed: December 3, 2023
Matthew
United KingdomDecor a little bit tired Unable to use the shower as water temperature was inconsistent (either freezing or scolding hot no in between) Bed mattress wasn't the best (kept sinking)
Staff were very nice & helpful Breakfast was great Location very good for Chester city centre
Stayed in December 2023
Reviewed: December 2, 2023
Jennifer
United KingdomThe decor is a tad tired.
The staff were lovely and the hotel was warm and clean.
Stayed in November 2023
Reviewed: December 1, 2023
Julianna
United KingdomPerhaps a deeper clean of the room, i.e. dust build-up on TV...this being said, the room was quite clean!
Such friendly staff, cute location, loved the food (breakfast) and omelette for dinner great! The ambience is so lovely!
Stayed in November 2023
Reviewed: November 30, 2023
Barbara
United KingdomWe liked the welcome we received from all staff. The close location to the city and all facilities surrounding areas. On site parking. Breakfasts were extensive and delicious and off the menu was no problem. Room was very spacious with plenty drawers and wardrobe, chairs and refreshments and a very comfortable bed. Warm room we had to turn off the radiator. Very nice lounge areas surrounding the bar and restaurant area.
Stayed in November 2023
Reviewed: November 26, 2023
Peter
United KingdomOne reason for choosing this Hotel was that their Dinner Menu sounded very interesting (we had checked their own website), plenty of choice, ideal after a day of walking about town. However when we arrived we were told Dinners were temporarlly available, only bar snacks. Very disappointing. Had we have known this, we might have booked somewhere in the City itself
We enjoyed our stay at this family run hotel and found all the staff, including family memembers to be extremely friendly and helpful. The room was comfortable and the breakafast was very good, matching the praises of previous guests. The hotel is in a quiet residential area about a 15 minute walk into the City centre.
Stayed in November 2023
Reviewed: November 26, 2023
Natalie
United KingdomOur room had a very unpleasant smell sewage like.
It was a very cosy accommodation. It was not very far from the town centre. The staff were friendly.
Stayed in November 2023
Reviewed: November 25, 2023
Kathleen
United KingdomRestaurant only served snack meals. We had thought we could eat in but ended up walking into Chester, when feeling a bit weary, to get a meal. Unfortunately the Christmas market had closed early that day.
Breakfast very good and catered for all.
Stayed in November 2023
Reviewed: November 24, 2023
Parker
United KingdomRoom was a bit to small
Staff were polite and friendly
Stayed in November 2023
Reviewed: November 24, 2023
David
United Kingdomnothing
room very comfortable . Breakfast excellent and staff very friendly
Stayed in November 2023
Reviewed: November 22, 2023
Carol
United KingdomThe hotel very good bonus with parking excellent staff
Stayed in November 2023
Reviewed: November 22, 2023
Anne
United KingdomLovely full breakfast in attractive dining room
Stayed in October 2023
Reviewed: November 21, 2023
Nancy
United KingdomLong wait for breakfast on the first morning but we had a free drink to compensate
Very friendly staff
Stayed in November 2023
Reviewed: November 20, 2023
Jackie
United KingdomThe shower in room 19! It was so hot we struggled to get a decent shower or put our heads under it. When trying to cool the temperature down it went from red hot to cold! No middle of the road temperature. Had to turn it off to attempt to get a manageable temperature before it got red hot again very quickly.
The location to the centre of Chester. The large car park at the rear of the property. Comfort and facilities in the room. Being allowed to check in early as our room was available at midday when we arrived.
Stayed in November 2023
Reviewed: November 20, 2023
Chris
United KingdomMoney under the pillow lol
Very peaceful hotel
Stayed in November 2023
Reviewed: November 20, 2023
Philip
United KingdomNothing
Very friendly staff, room given was small exchanged for a bigger room without any fuss. Very accommodating, lovely comfortable bed. Good breakfast, great location.
Stayed in November 2023
Reviewed: November 19, 2023
Helen
United KingdomGood
Stayed in November 2023
Reviewed: November 19, 2023
Kelly
United KingdomGreat hospitality
Stayed in November 2023
Reviewed: November 19, 2023
Ian
United KingdomBreakfast let down just average
Stayed in November 2023
Reviewed: November 17, 2023
Pegi
United Kingdomjust little things , curtain tie back hanging out of the wall, vinyl floor had a tear in,
Friendly welcome , lovely warm room ,.
Stayed in November 2023
Reviewed: November 13, 2023
Gerry
United KingdomI only stayed one night!
Very warm welcome, couldn't be more helpful. Lovely room, very clean and comfortable. The breakfast was excellent, and all the staff are so friendly and helpful. Hope to visit again in the new year, will definitely stay again.
Stayed in November 2023
Reviewed: November 13, 2023
Alexander
United KingdomNo complaints
Comfy family run hotel with helpful and friendly staff. Very good English breakfast. Would definitely stay again.
Stayed in October 2023
Reviewed: November 12, 2023
Kevin
United KingdomAt first, we thought online it looked a bit chintzy, but OK, it's a bit dated, but it's clean.
10 minutes walk from city, Quiet, friendly and clean.
Stayed in November 2023
Reviewed: November 9, 2023
Wood
United KingdomNot keen on the menu
Location plenty of seating bar restaurant comfortable bed.
Stayed in November 2023
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