Yorkgate, Otley, LS21 3NU, United Kingdom
#5 of 7 hotels in Otley
Guests' ChoiceBased on 1799 hotel reviews
6.5Cleanliness
7.0
Comfort
7.1
Location
8.5
Facilities
6.8
Staff
8.1
Value for money
6.3
Free WiFi
6.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 26, 2024
Tanya
United KingdomThe hotel is very old and dated.
The booking was incorrect and was to include evening meal however this wasn't provided.
Stayed in March 2024
Reviewed: April 21, 2024
Ruby
United Kingdomnot that clean and smelt a bit funny when we walked in, everything seemed old, no signal, and tv couldn’t work with a fire stick because no wifi
hot tub and area
Stayed in April 2024
Reviewed: April 20, 2024
Graham
United KingdomThe bedroom was much smaller than I expected - especially for the price and the neighbours noisy. The breakfast lacked the variety I expected. The coffee was cold. The gym was average. There were not enough staff. No one at reception when I and frequently guests were waiting for someone to man the bar - probably more of a problem when there is a large function running in another area.
The location is very pretty and the main building is good. The outdoor jacuzzi was lovely. The staff are friendly especially in the spa.
Stayed in April 2024
Reviewed: April 19, 2024
Jessica
United KingdomBed was uncomfortable
Location
Stayed in April 2024
Reviewed: April 17, 2024
Ryan
United KingdomRooms were dated and tired
Hot tub
Stayed in April 2024
Reviewed: April 14, 2024
Jamie
United KingdomBed was like a postage stamp and very uncomfortable. Only two pillows are available on the pushed together double bed No wifi is available in the Lodge....not good when phone signal on two different networks is poor in the area. Only 4 chanels on the tv worked due to lack of signal
Great for a quick escape to the west Yorkshire or if your due to fly from Leeds Bradford airport as its near by Friendly staff Food was lovely and reasonably priced even with the 10% automatic/optional gratitude tip
Stayed in April 2024
Reviewed: April 14, 2024
Mark
United KingdomRoom cleanliness was not up to par - smelled sweaty, hairs in sink, food expensive, breakfast good but not exceptional
Beautiful buildings, warm welcome, fantastic location, staff helpful when I had to change rooms because first smelled of sweat
Stayed in April 2024
Reviewed: April 13, 2024
Susan
United KingdomDusty room with dusty bedding. Room was not overly clean.
Lovely setting close to the airport
Stayed in April 2024
Reviewed: April 11, 2024
Cath
United KingdomThe outside hot tub was out of use which wss dissapointing,
The breakfast buffet was very good.
Stayed in April 2024
Reviewed: April 8, 2024
Philip
United KingdomRooms, Spa would need a bit of TLC. In the spa area the dehumidification mustn’t woke as the windows and door frames rotted through, the walls are damp and lights and socket screws etc badly corroded. Public toilets basic, restaurant was very dark, food was basic. Very expensive for what I found.
Staff and cleanness of Chevin was first class. Location was ideal to be out of the way from city life. It would look amazing in summer. Reception and bar area looks good with the log cabin effect
Stayed in April 2024
Reviewed: April 3, 2024
Wendy
United KingdomRoom was quite cold had to ask for a heater
Stayed in January 2024
Reviewed: April 1, 2024
Darren
United KingdomVery tired rooms and needs an update. Evening meal was poorly cooked and not great quality.
Beautiful location and grounds
Stayed in April 2024
Reviewed: April 1, 2024
Anonymous
United KingdomThe food was very poor, the soup was cold, the chicken was dry and yorkshirepudding was missing and when it arrived it was cold. Not very enjoyable at all.. The bedroom was executive but the facilities i.e the bathroom was outdated, the furniture in the room could do with updating as it was all scratched. The view was nice as it looked out onto the lake
The surroundings were very nice
Stayed in March 2024
Reviewed: March 28, 2024
Sarah
United KingdomNo light on the veranda and the room was a lot smaller then the ones in the photos
The setting was beautiful
Stayed in March 2024
Reviewed: March 25, 2024
Nkolika
United KingdomWe got there late evening and I was hungry but I felt that there was not really much choice re food in the restaurant. Also the restaurant timings for serving food were fairly restrictive in terms of it did not stay open late, so felt a bit rushed to decide whether I wanted food or not. In the end I just had some fruit that we had brought with us
The cabin we stayed in was lovely. Clean, warm and welcoming, perfect for what we needed, given the purpose of our stay. The surrounding woodland areas were also beautiful, it felt like we were not in the UK, simply stunning, just a shame we only stayed one night so didn't get to experience the spa and the rest of the facilities properly.
Stayed in March 2024
Reviewed: March 10, 2024
Rose
United Kingdomthe restaurant menu is ok, though it seems like posh pub grub! some more fruit options at breakfast would be nice
location good for Leeds airport. Hotel room small but comfortable; the wall and ceiling seem like log cabin beams! Checking in - reception staff seemed very busy in a long phone conversation. The garden lounge is lovely to relax in (tho a bit cold, in early March). The hotel can do free parking for a pre-flight stay. and there's a back road route to Sentinel car park
Stayed in March 2024
Reviewed: March 1, 2024
Elaine
United KingdomI stayed in a cabin on my own and the front door had privacy glass or a sticker. I would have preferred a roller blind or something similar I felt a little exposed.
The staff were very friendly, the room was spotless. I had the best nights sleep, the bed was amazing and so comfortable.
Stayed in March 2024
Reviewed: February 29, 2024
Darryl
United KingdomThe standard of food in the restaurant, at dinner, wasn't great. The fact that dinner came with our booking was a plus, but had we been paying the menu prices for the food we would have been less than satisfied. Breakfast was tasty - although a little cold.
The room was lovely. We stated in a deluxe-double, woodland lodge with hot tub. The room was lovely and warm. A few cleanliness issues (spider webs and dust) but nothing too concerning. Hot tub and decking was lovely.
Stayed in February 2024
Reviewed: February 29, 2024
Martin
United KingdomNo complaints. Value for money.
Great location.
Stayed in February 2024
Reviewed: February 27, 2024
Angus
United KingdomRooms poor, lots of damp
The spa was excellent
Stayed in January 2024
Reviewed: February 21, 2024
Tatjana
United KingdomDespite the fact that hotel is under refurbishment plus access to some facilities was expected to be limited, I however fail to understand how the fuse system in the bathroom is overlooked. Maintenance is often available next day to fix the issue. Inconvenience caused by freezing cold bathroom radiators was fairly compensated with late check out offer for free thankfully.
I am chronically ill and disabled individual. I used to stay in the hotel on the regular basis as love the location and spa facilities. Fresh air, peace and quiet.
Stayed in November 2023
Reviewed: February 20, 2024
Nicola
United KingdomUndercooked chips. Rest of food was lovely. Staff were lovely but several customers were swearing in the garden lounge and restaurant that went unchecked by management.
The ambiance, bar and restaurant vibe.
Stayed in February 2024
Reviewed: February 19, 2024
Robert
United KingdomBath, shower, towel rail didn't work
Location of the room
Stayed in January 2024
Reviewed: February 15, 2024
Paul
United KingdomSome small issues which did get resolved and very appologetic have to give 5* for acknowledging and not excusing these Would go again
Location and remoteness of the propery
Stayed in February 2024
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