9 Botchergate, Carlisle, CA1 1QP, United Kingdom
#10 of 12 hotels in Carlisle
Guests' ChoiceBased on 5302 hotel reviews
6.7Cleanliness
7.2
Comfort
7.3
Location
8.7
Facilities
6.8
Staff
8.3
Value for money
7.5
Free WiFi
6.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 7, 2024
William
United Kingdom.could not turn radiator off
.location
Stayed in May 2024
Reviewed: May 7, 2024
Carol
United KingdomNo view from window, carpets in room stained, hand sink in room not in bathroom
Friendly staff and pleasant room, food very good
Stayed in April 2024
Reviewed: May 6, 2024
Patrick_rice_fcmi
United KingdomThe floors are creaky as hell - despite the ceilings being old-style 13ft high ones, we were kept awake all night as they creak terribly every time the occupant of the room above walks anywhere. We were also very disappointed as we paid a fair bit extra for a Superior Double Room with a lot bigger floorspace, instead of the cheaper Standard Classic. Yet the room we got was standard, or even small by any reading of it - indeed the fire evacuation plan on the wall showed it to be the smallest room on the floor - much smaller than all the others on the plan. (I took a photo of it as evidence, though I know some of the others will be the Family Rooms). I subsequently contacted the hotel on our return home, when I remembered we'd paid to go bigger, but they replied to state our room number was deemed to be a Superior Double. So be warned that they charge extra for Superior Doubles that are no bigger than any other hotel's bog-standard small rooms. Save yourself some money and stick to the Classic Rooms - there's virtually no difference. Oh and "Superior" also doesn't have any relationship to view amenity it would seem - we looked out inward, straight onto the dirty glass roof of the lobby ceiling bit - the worst view in the hotel probably 🤣😭
As always, it is in an excellent location for leisure use - right next to the pubs, bars, and train station.
Stayed in May 2024
Reviewed: May 6, 2024
Peter
United KingdomSome little things didn’t work properly. The flush for the toilet had to be jiggled to make it flush sometimes
Location was good. Beds were comfortable and staff were accommodating The shower was good and hot
Stayed in May 2024
Reviewed: May 5, 2024
Chris
United KingdomA bit smelly & fusty, & quite some way to our room from reception, going up & down numerous flights. A bit of a maze 😂
Location & free parking
Stayed in May 2024
Reviewed: May 5, 2024
Brian
United KingdomBit run down
Very good
Stayed in April 2024
Reviewed: May 5, 2024
Alfie
United KingdomRooms were a bit too warm!
Stayed in May 2024
Reviewed: May 4, 2024
Pat
United KingdomFriendly and clean
Stayed in April 2024
Reviewed: May 3, 2024
Liam
AustraliaFacilities were quite aged, but all working.
Location was great, right next to station and shops. Room was very clean and staff were lovely.
Stayed in May 2024
Reviewed: May 2, 2024
Tess
IrelandHotel could do with a make over.
Location to train excellent. Very friendly staff.
Stayed in April 2024
Reviewed: May 1, 2024
Harry
United KingdomSmall attic room No hair dryer even though we asked for one No teaspoon No mirror in room
The location The receptionists
Stayed in May 2024
Reviewed: May 1, 2024
Maclean
United KingdomShower over bath. Shower hard to regulate
Easy to find. Parking.quiet room. Comfy bed
Stayed in April 2024
Reviewed: May 1, 2024
John
United KingdomCould do with a upgrade, but that would increase the prices probably
Exactly what I expected, room and bath n shower was clean. Building is old so I expected the decor to be old fashion, but for £66 what more do you want, I definitely stay there again.
Stayed in April 2024
Reviewed: April 30, 2024
Max
United KingdomLack of sound proofing
Cheap at the last minute
Stayed in April 2024
Reviewed: April 30, 2024
Muriel
United KingdomThe noise from the bar beside hotel was very loud on Friday and Saturday night. As this was a family room it was totally unacceptable. The boom boom noise was just vibrating through the walls. Another problem was that there was nowhere to hang coats.
Hotel was in a good location and walkable to everywhere we needed to go. Breakfast was good.
Stayed in April 2024
Reviewed: April 29, 2024
Lysander
United KingdomIn need of investment, looking very tired .
Another grand old building. In a central location.
Stayed in April 2024
Reviewed: April 29, 2024
Stokes
United KingdomOutdated
Location
Stayed in April 2024
Reviewed: April 27, 2024
Lisa-marie
United KingdomDated hotel, if you prefer modern decor.
Cheap and clean, friendly staff. 2 minutes from train station.
Stayed in April 2024
Reviewed: April 27, 2024
Joanne
United KingdomFound empty packets of crisps under bed
Location was great and so was price
Stayed in March 2024
Reviewed: April 26, 2024
Glenn
United KingdomWe didn't eat st the hotel
Stayed in April 2024
Reviewed: April 26, 2024
Shelley
United KingdomCan imagine very loud at the weekend (we stayed in the week) as your right by loads of pubs and clubs and takeaways,rooms are outdated and very worn.
Big clean rooms,staff excellent,great location
Stayed in April 2024
Reviewed: April 25, 2024
Walter
United KingdomThe lifts door kept jamming
The location was right in the city centre
Stayed in April 2024
Reviewed: April 24, 2024
Richard
United Arab EmiratesIt's dated and no bar or evening meals.
Helpful staff and clean accommodation.
Stayed in April 2024
Reviewed: April 24, 2024
Jane
New ZealandPatchy wifi in room and creaky floorboards.
Close to station and very helpful staff. Good breakfast.
Stayed in April 2024
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