Cockpen Road, Bonnyrigg, EH19 3JB, United Kingdom
#1 of 1 hotels in Bonnyrigg
Guests' ChoiceBased on 726 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
9.1
Facilities
8.4
Staff
8.5
Value for money
8.0
Free WiFi
6.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 3, 2024
Jesse
United States of AmericaThe shower was way to small.
We enjoyed our stay there. The room was interesting. The food and drinks were excellent. Hot water that didn't take forever to get there. The grounds were very well kept. The on-site falconry lesson were very awesome too.
Stayed in May 2024
Reviewed: April 24, 2024
Juliette
United KingdomOur bathroom wasn't as clean as we would have expected.
Beautiful castle, lovely sitting areas, beautiful grounds.
Stayed in April 2024
Reviewed: April 22, 2024
John
United KingdomLots of stairs due to being on a hill.
Historic castle, plenty of dining options, spa, rooms with character. Nice breakfast and good value.
Stayed in April 2024
Reviewed: April 22, 2024
James
United KingdomConfusing messages from Booking.com repeatedly telling us we were booked in The Lodge, which we were NOT. This needs sorting out.
The castle, the room, the staff, the food were all superb
Stayed in April 2024
Reviewed: April 19, 2024
Jason
United KingdomOur first nights stay in the lodge was not so good. It felt like you weren't part of the castle experience. No room service and no phone to communicate with the castle itself. I'm glad i upgraded to the castle accommodation for the remaiming 3 nights of our stay.Both of the steam rooms weren't working for our entire 4 night stay, which was very disappointing. We struggled with booking meal times as well. We weren't told about doing this beforehand on the website at all. The website needs to state that if you're staying in the lodges that your facilities are limited. Apart from these issues the stay was very good and I would thoroughly recommend staying there
The stay in the actual castle was amazing. The breakfast was top notch and the food overall was of high quality and decent portion sizes. The spa facilities were ok and the stone massage was so relaxing. The fact that you could use the spa facilities everyday of your stay for 90 minutes was a great idea. The grounds the castle is situated in are spectacular, secluded and quiet. Even though the nearest villages are only a mile away it definitely felt like you were getting away from it all
Stayed in April 2024
Reviewed: April 15, 2024
Andrew
United KingdomIt's a very old building with lots of narrow corridors. Directional signage could be improved.
Staff were friendly, dinner was tasty, interesting old building
Stayed in April 2024
Reviewed: April 12, 2024
Mark
United KingdomThe room was slightly to dark we stayed in the comwell suite even with the lights on it was hard to see
We liked it so much because obviously it was a very old castle and it was so Grande and mystique, and has so much history dating back 800 years , it was finished to the highest standards also , plus it was so quiet which was great also .
Stayed in February 2024
Reviewed: March 25, 2024
Jacqueline
United KingdomSpa area was disappointing with both steam rooms closed due to maintenance issues. No hot water for shower in room - lucky we used spa showers both days
The history and character of the hotel. We stayed in Robert the Bruce (no. 17) and loved it - four poster bed and views were lovely
Stayed in March 2024
Reviewed: February 24, 2024
Maria
United KingdomNo cold water in the bathroom sink. Waiting for my hot breakfast for about 40 minutes. Sauna closed with only steam room working.
Historic building with authentic interiors.
Stayed in February 2024
Reviewed: February 7, 2024
Pam
United States of AmericaNo Elevator could be a problem
Great location to the airport. Beautiful castle property
Stayed in February 2024
Reviewed: December 23, 2023
Jo
AustraliaDinner in the dungeon room, great atmosphere but duck was overcooked and not enough choice for the vegetarian with us.
Felt like a princess sleeping in the four post bed, it was gorgeous, beyond expectations.
Stayed in December 2023
Reviewed: December 20, 2023
Katrina
DenmarkI was a little weary of the staircase. I think it might need some fixing.
The location is fantastic, even in winter the views were stunning. The atmosphere is just great! My absolute favorite was the library - so many gems there!
Stayed in December 2023
Reviewed: December 12, 2023
Sonja
PanamaSome of the staff need a little bit more training to answer questions and to be more service-oriented
A spacious room with a wonderful view. No amenities were missing. The breakfast was great, and especially the breakfast staff was very friendly. The castle itself makes you feel like you stepped into a different time, with a wonderful library and comfortable publick rooms. It is a splendid choice for someone who wants to rewind and relax in a very special surrounding.
Stayed in December 2023
Reviewed: October 22, 2023
Lauren
United KingdomThey don’t do room service to the lodge because of health and safety. Understandable but still disappointing!
We stayed in the lodge. It’s more secluded than the castle and we were on our own which was a bonus.
Stayed in October 2023
Reviewed: October 16, 2023
Carol
United KingdomWe ate in the orangery which had quite a limited menu - only 4 mains. The fish and chips was lovely but the chicken pie and mash was disappointing. We did mention at check out and they refunded the food charges in full which I wasn't expecting but was a pleasant surprise.
Beautiful surroundings. Room was a standard castle room which was of a good standard. Could do with a little TLC but maintaining a castle is costly so not as easy as in some larger chains. The castle library, drawing room and other areas were amazing and the spa was good too, although the sauna wasn't working. Starter of Haggis Neeps and Tatties in the Orangery was wonderful!
Stayed in October 2023
Reviewed: October 16, 2023
Alois
Austriawell staff was fresh and a bit helpless some times but friendly
impressive building
Stayed in October 2023
Reviewed: October 3, 2023
Ramsey
CanadaWe had problems with the wifi. Not easy access.
The beautiful setting, castle and history. Dungeon restaurant meal superb! Love four poster bed.
Stayed in October 2023
Reviewed: September 23, 2023
Langley
United States of AmericaWiFi was only usable in the doorway of my room.
Loved the fact that is a castle and it is a proper castle with proper stairs. The History is interesting and it was a privilege to have the experience. The falconry experience is top notch. Both restaurants are beautiful and efficient even though food options was challenging for a picky eater like myself.
Stayed in September 2023
Reviewed: September 15, 2023
James
CanadaDifficult access to SPA and restrictive time. Some of the staff were great others not so great. In the four places we stated over two weeks this would have the lowest rating for friendliness. Special positive mention, for Amy, Jon, Melanie
The history, the surrounding woods and trails, and the castle itself
Stayed in September 2023
Reviewed: September 9, 2023
Pamela
United KingdomA little bit of maintenance would be appreciated
Property is historic and lovely location
Stayed in September 2023
Reviewed: September 4, 2023
Lee
United KingdomBathroom was tired and repairs needed, food in main restaurant was awful and extremely slow service which was similar to breakfast, very chaotic. Room 11 had a gap under the main door so light spilt in from the hallway so had to put pillow over it.
The castle it self and the spa was nice, breakfast was lovely.
Stayed in August 2023
Reviewed: September 1, 2023
Yvonne
United KingdomThe dinner in the Dungeon Restaurant was excellent.
Stayed in August 2023
Reviewed: August 20, 2023
Barri
United KingdomThe staff were not particularly welcoming, especially on arrival. They didn't greet us immediately and made us wait without acknowledgement. I would expect a hotel of that calibre to be more accommodating and friendly. However, the night porter was nice, and the manager who checked us out was professional. The food is overpriced for what it is.
Loved the views, scenery and our room was beautiful. We stayed in the red 4 poster bedroom located in the turrets. It was clean and comfortable.
Stayed in August 2023
Reviewed: August 13, 2023
William
United States of AmericaThere were 66 steps we had to climb to get to our room, so be prepared for that. No lift. The castle was like a maze and easy to get confused in where you were going. The food in the Orangery (one their two places to eat) was very good, and had abundant light due to full glass windows. The other eatery was The Dungeon. The staff was excellent, but really wasn't impressed with the food selection and quality. It was ok, but expected more than that, especially considering the cost of the meal. Expensive. The restaurant had a nice ambience and was very clean
The castle was elegant and well maintained. The staff was professional and very helpful. Ample parking on sight. The grounds were beautiful and very peaceful. Big, comfortable beds. Good sized room.
Stayed in August 2023
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