National Exhibition Centre, Bickenhill, Bickenhill, B40 1QA, United Kingdom
#8 of 16 hotels in Bickenhill
Guests' ChoiceBased on 2514 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.5
Facilities
8.2
Staff
8.8
Value for money
8.0
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 3, 2024
Solange
United KingdomN/a
All good.
Stayed in May 2024
Reviewed: April 29, 2024
Sharna
United KingdomTv without apps
The bathroom door went all the way in to the toilet, good for when I was in the shower and the other half needed the toilet
Stayed in April 2024
Reviewed: April 29, 2024
Jones
United KingdomTwin beds were far too close. It was like a double divan with twi single divans.
Staff, food, convenient bar.
Stayed in April 2024
Reviewed: April 28, 2024
Claudia
United KingdomWe were extremely disappointed, along with many other guests to arrive for breakfast - which when booking was served until 10.30am and also stated in the lifts (Sunday morning and bank holidays) - to arrive at 10 and told by a very rude member of housekeeping that breakfast finished at 10 - when we - and several other guests said that booking and lifts stated 10.30 she shrugged her shoulders and walked away . Another member of staff then told us more politely and that we could help ourselves - 2 sausages remaining and 1 rasher of bacon .. we had paid for breakfast and were really disappointed but also the attitude of the First lady was very rude and abrupt , there were at least a dozen other guests who this affected . It’s was such a disappointing end to a lovely stay .
Staff were all very helpful and really friendly except one lady . Hotel was clean , great location for world resorts arena which we were attending for a concert.
Stayed in March 2024
Reviewed: April 27, 2024
Christopher
United KingdomParking charge
Nice and spacious, clean and comfortable
Stayed in April 2024
Reviewed: April 25, 2024
Matthew
United KingdomThe temperature control in my room was broken so it was a little cold when sitting around.
Staff friendliness Good breakfast Excellent location for conference centres.
Stayed in April 2024
Reviewed: April 23, 2024
Debbie
United KingdomKey card kept stopping working, hairdryer in room didn't work, bar ran out of drinks
Good location for our trade show.
Stayed in April 2024
Reviewed: April 22, 2024
Michael
United KingdomN/A
Location
Stayed in April 2024
Reviewed: April 22, 2024
Isabella
United KingdomStaff weren’t the friendliest, would be nice to be greeted with a smile at reception. The parking is a bit of a con, charged at £12 per 24 hours - if you were staying more than a night it would be very pricey. At breakfast, they could have done with some more fruits to have with the yoghurt and the option of granola would have been nice! The mixed berries seemed as though they had only just been defrosted with some parts still frozen.
Breakfast was great - especially for the price of the room. Sausages, bacon, egg & beans as well as lots of coffee options and pastries. Very impressed there was soya milk as a dairy alternative. Comfortable beds and all the basics needed for a standard basic room.
Stayed in April 2024
Reviewed: April 22, 2024
Melissa
United KingdomI think as a guest the parking should have been comped, £12 for parking was a bit steep. Breakfast was ok, though I had to question the orange juice being orange it was weird. Otherwise it was good and the staff are wonderful
It was easy to find, clean and basic, no frills room with clean bathroom and a tv
Stayed in April 2024
Reviewed: April 22, 2024
Gunn
United KingdomAwkward to get to as it can get confused with the holiday inn near by
Friendly staff clean room
Stayed in April 2024
Reviewed: April 21, 2024
Michal
SlovakiaBed was not the best size, but it was comfy
Relaxed atmosphere
Stayed in April 2024
Reviewed: April 21, 2024
Terry
United KingdomExcellent, especially the bacon
Stayed in April 2024
Reviewed: April 18, 2024
Katie
IrelandJust 2 small things: Air conditioning unit leaked on to carpet in room causing damp smell - no one’s fault so didn’t mention to staff. Tv would have been better on wall.
Good location for the Airport, efficient Reception staff and room clean & tidy with comfortable bed. Good breakfast.
Stayed in April 2024
Reviewed: April 18, 2024
Gary
United KingdomGood
Stayed in March 2024
Reviewed: April 17, 2024
Karen
United KingdomWe liked the quick service clear up and having plank based milk. Could have two types. It was comfortable and wells paced
Stayed in April 2024
Reviewed: April 16, 2024
Sarah
United KingdomThe daily charge for the car park.
Accepted late arrival - we had a late flight into Birmingham and didn't fancy driving home. Bar was still open. Beds and pillows were comfortable. Staff were helpful
Stayed in April 2024
Reviewed: April 15, 2024
Matt
United KingdomSmoking vapes outside
Clean nice
Stayed in April 2024
Reviewed: April 15, 2024
Mamta
United KingdomHaving to pay extra for parking - this was not mentioned at time of booking. also expensive - £12 for just overnight, while sleeping. Poor service in evening for food and drink.
Bed comfortable Room okay, noisy guests in reception who continued to party till 11.30pm!! Breakfast decent
Stayed in April 2024
Reviewed: April 14, 2024
Muuse
United KingdomI liked 1st floor then 3rd floor
I liked breakfast I liked location and I liked clean
Stayed in April 2024
Reviewed: April 14, 2024
James
United KingdomToo cold in the rooms even if you turn up the controls it seems it’s overridden by the hotel. Really cold at night 🙄😨
Convenient location Some staff good 😊 but a couple who clearly didn’t want to be there
Stayed in March 2024
Reviewed: April 14, 2024
Michelle
United KingdomPaying for car parking
Breakfast was well stocked with a good choice
Stayed in March 2024
Reviewed: April 13, 2024
Damon
United Kingdomdripping air con unit
great breakfast
Stayed in March 2024
Reviewed: April 11, 2024
Patrycja
PolandNoisy A/C
Friendly staff, nice room, great location
Stayed in April 2024
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