Reviews of Holiday Inn Express Newcastle City Centre, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Waterloo Square, St James Boulevard, Newcastle upon Tyne, NE1 4DN, United Kingdom
#19 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceReview Score
Based on 4964 hotel reviews
8.4Score breakdown
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Cleanliness
8.7
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Comfort
8.6
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Location
9.2
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Facilities
8.5
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Staff
9.3
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Value for money
8.6
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Free WiFi
8.8
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Reviewed: April 24, 2024
Walker
United Kingdom2 Reviews8.0“A very enjoyable stay. Made to feel welcome and valued guests.”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast quality could be improved.
The welcome from the reception staff. Outstanding.
Stayed in April 2024
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Reviewed: April 23, 2024
Diane
United Kingdom1 review8.0Very Good- • Business trip
- • Travelers with friends
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Cooked breakfast wasn't great. Scrambled eggs were tasteless and bacon dry. Orange juice tasted watered-down.
Very friendly staff on reception when checking in. Room clean and comfortable. Location ideal for purpose of visit.
Stayed in April 2024
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Reviewed: April 22, 2024
Robert
United Kingdom1 review7.0“Good stay”- • Leisure trip
- • Couple
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
No option for a wake up call. Not even automated
Breakfast, location, cleanliness and staff
Stayed in March 2024
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Reviewed: April 21, 2024
Ciaran
Ireland6 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Breakfast is a bit stodgy. Tasteless sausages, watery scrambled eggs.
Staff were very helpful and in good cheer
Stayed in April 2024
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Reviewed: April 19, 2024
Raymond
United Kingdom48 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
Friendly efficient staff
Clean bedrooms
Stayed in April 2024
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Reviewed: April 19, 2024
Mccoubrey
United Kingdom1 review7.0“we enjoyed our visit to Newcastle and the hotel was just right for us”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
The weather! ha ha ha (cold and wet)
Easy to find. Very welcoming and friendly staff. Breakfast a little more limited than our previous trip to Bradford Holiday Inn Express.
Stayed in April 2024
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Reviewed: April 18, 2024
Nigel
United Kingdom102 Reviews7 helpful votes9.0“Absolutely spot on”- • Business trip
- • Group
- • Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Having to get the room key redone each day but they’re putting a new system in.
Excellent breakfast, good parking next door.
Stayed in April 2024
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Reviewed: April 17, 2024
Rene
United Kingdom2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Couldn't switch the heating on. Ran out of shower gel, whilst I was in the shower. Housekeeping didn't refill when they were cleaning the room
Location, staff
Stayed in April 2024
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Reviewed: April 14, 2024
Naomi
United Kingdom4 Reviews8.0“Good hotel in central location.”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
The size of the room. I understand that city centre real estate is at a premium but this was the smallest room we’ve had in this type of hotel. We had our son with us so the sofa bed was made up when we arrived. The room was so small that there wasn’t space to get to the window to open/close the curtains without clambering over the sofa bed. The placement of it also meant there was no way we could use the dressing table and the only chair in the room (office-type) was pushed against the wall by the end of the dressing table. This meant it was a trip hazard and we all managed to stub our toes on the chair legs while trying to get around the end of the bed. Everything else was great but the room wasn’t really suitable for more than two people.
Breakfast was great, the hotel was clean and tidy, and the staff were lovely, with a quick and easy check in/out. I also liked that access to the stairs/lifts was controlled with key cards, so it felt safe - good for families when you’re near the city centre on a weekend. The location was ideal for what we wanted, as there is a multi-storey car park next door, and the city centre, Metro Radio Arena, Life Centre museum all in easy walking distance. Would recommend.
Stayed in April 2024
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Reviewed: April 12, 2024
K
United Kingdom8 Reviews9.0“Perfect for a short Newcastle stay”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Staff were really friendly, room comfortable and breakfast good value
Stayed in April 2024
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Reviewed: April 10, 2024
Scott
United Kingdom2 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Double Room
- • Stayed 5 nights
maybe better food in evening
good breakfast , room very comfortable,location 5mins from train station very easy
Stayed in April 2024
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Reviewed: April 9, 2024
Paul
United Kingdom1 review7.0“The stay was nice rooms were nice.Breakfast could have been better”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast could have been better
Breakfast could have been better
Stayed in March 2024
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Reviewed: April 8, 2024
Thomas
United Kingdom53 Reviews8 helpful votes8.0“Weekender”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Perfect stay. Thank you Micky for checking us in early
Stayed in April 2024
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Reviewed: April 7, 2024
Naomi
United Kingdom13 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Staff were really friendly!
Stayed in April 2024
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Reviewed: April 6, 2024
Margaret
United Kingdom3 Reviews2 helpful votes9.0“Hotel was in a central location, room clean and staff were very pleasant.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
To be honest there really wasn’t anything I could say was negative. Room lovely, staff great and breakfast was good.
Room was lovely and clean. Bed was very comfy so had a good sleep. Bathroom was clean and adequate with soap, shampoo and shower gel available if you had forgotten your own.
Stayed in April 2024
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Reviewed: April 5, 2024
Lee
United Kingdom11 Reviews8.0“Very good”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Queue for breakfast
Friendly staff
Stayed in April 2024
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Reviewed: April 5, 2024
Erman
United Kingdom49 Reviews4 helpful votes8.0“Location and Comfy”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
-breakfast (Holiday Inn Express York's breakfast was incredible. They've set the standards high and I expect the other chain hotels do the same)
The Location of the Hotel was really good and I had the chance to park the car very close to the hotel.
Stayed in April 2024
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Reviewed: April 4, 2024
Wasim
United Kingdom8 Reviews8.0“Good place”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 2 nights
Breakfast was too basic
Room, Location, Staff, Cleanliness
Stayed in April 2024
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Reviewed: April 4, 2024
Diana
United Kingdom18 Reviews1 helpful vote9.0“Overall good quality for price and location.”- • Leisure trip
- • Travelers with friends
- • Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Though the room was very clean when we arrived, the cleaning it was not very good during our stay, bed was made, towels changed, toilet roll replaced and rubbish emptied daily but no wiping of soap marks or hovering of the floors, a bit disappointing.
Staff were really nice and helpful. Location was great being just a few minutes walking from the train station and main attractions, restaurants and bars. Free breakfast.
Stayed in April 2024
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Reviewed: April 4, 2024
Joao
Brazil4 Reviews9.0Wonderful- • Business trip
- • Group
- • Twin Room
- • Stayed 6 nights
Location; Breakfast; Confort;
Stayed in March 2024
-
Reviewed: April 3, 2024
Phil
United Kingdom3 Reviews8.0Very Good- • Leisure trip
- • Group
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast could've been better things ran out and were not replaced very quickly
Stayed in April 2024
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Reviewed: April 3, 2024
Phillip
United Kingdom3 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Solo traveler
- • Double Room
- • Stayed 1 night
Ideal location for my visit to the city centre. Room very good at a very reasonable price.
Stayed in April 2024
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Reviewed: March 31, 2024
Sandra
United Kingdom1 review7.0“Enjoyed my stay and would use again.”- • Leisure trip
- • Solo traveler
- • Double Room
- • Stayed 1 night
I was disappointed about the lack of de-caffeinated tea in my room. I was told that this is a special request which I find absurd. Looking at the supermarket shelves there are more de-caffeinated teas available than de-caffeinated coffees. I was staying in a hotel in the north of Scotland last week. This hotel is remote and only has 9 rooms but there were two different types of de-caffeinated teas available in my room without a special request.
The location was excellent for me. Everything else was good.
Stayed in March 2024
-
Reviewed: March 30, 2024
Neil
United Kingdom4 Reviews7.0“Decent stay, split by breakfast”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Breakfasts were inedible
Friendly reception staff
Stayed in March 2024
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