Room smelled of cigarette smoke when we entered. Room was very tired looking

Good location. Good price. Staff were all friendly and helpful. Breakfast was great.

Stayed in April 2024

Single room was a little small.

Lovely place, clean, and staff were very friendly and helpful. It's ideally located for Hyde park and Kensington palace. Breakfast was really good with lots of options. Bed was comfy. TV channels worked. Shower was hot and bathroom was very clean.

Stayed in May 2024

Nothing

Wonderful hotel . Whenever i visit London i always stay in this same hotel

Stayed in March 2024

The deluxe double bed room had very little space even to walk from one side to the next. Not enough space for storage for two medium suitcases (consider having an option to keep empty suitcases). Common area coffee station needed more than once a day replenishment with the level of occupancy. Mouse pad needed for common use computers, reflective surfaces affected the function.

Excellent location for access to public transportation. Complimentary taxi provided airport to hotel owing to length of stay. Effecient cleaning service each day. Friendly staff from fromt desk to maintenance personnel.

Stayed in April 2024

The rooms were absolutely tiny. Barely enough room for two people. The linen on the bed was too short, wouldn’t stay tucked in and the bed was hard as a rock. It was impossible to take a shower without the whole bathroom getting soaked.

The price was good, the location was outstanding.

Stayed in April 2024

The rooms were absolutely tiny. Barely enough room for two people. The linen on the bed was too short, wouldn’t stay tucked in and the bed was hard as a rock. It was impossible to take a shower without the whole bathroom getting soaked.

The breakfast was great, the location was outstanding. The staff was very friendly

Stayed in April 2024

Pillows too hard, bathrooms tiny, overlooking the bin store - very noisy with construction and light flooding into room- curtains broken.

Reception area and theatre bar , excellent shower and water bottles/fridge in the rooms

Stayed in May 2024

The room was really small. The expectation for a grand hotel was not fulfilled..

The Hotel was close to the Hyde park which was really nice.

Stayed in April 2024

Not enough servers at breakfast busy time. No vegetarian equivalent for sauages and bacon. Scrambled eggs were weird ... possibly powdered egg?

Beautiful building perfectly located for Hyde Park, museums and Piccadilly and Central line.

Stayed in May 2024

Bed was a small double

Room very clean

Stayed in April 2024

The stairs were a problem for me but not a big of a problem. Only when you have to bring your luggage from your room which is a small place to the elevator. Otherwise everything else was good my stay and all.

The room was not what I saw on booking.com it was small but very comfy, also the breakfast I had was not too bad as well.The room and the cleanliness was awesome. I like the fact they clean your room daily.

Stayed in April 2024

The staff is not very friendly, the room had bad heating, they did not let us change rooms but they sent us a portable heater

The location is excellent, the hotel is very nice and the room was clean

Stayed in April 2024

Place looks good and proper but got to the hotel with lots of of luggage. 2 staff members at the front desk (2 meters away) see me struggling to keep the door open in order to get all my luggage in. No one came to help which is basic manners, not even customer service. Of course no one even offered to help getting everything to my room. This might sound like a little unimportant thing but I have stayed in MANY places, some cheaper and some much more expensive, front desk has always said hello or how are you or a smile or some kind of acknowledgment when walking past them - here I got zero. Like I was a ghost passing by. Going out or coming back. And this was throughout the whole stay so not just one person but how they all operate. Which says a lot about a place if all the staff ignores guests. Only person who was nice was the cleaning lady that was super sweet asking how I was when knocking on the door.

It was cheaper then other places and it was clean. Close to 2 tube stations.

Stayed in April 2024

Architecture was beautiful. Common areas were very pretty.

Room was very small... but adequate. Would have been nice to have one more chair. Safe was not attached to anything... so worthless... as someone could just take the safe. Found the bath tub/shower a bit strange. No shower curtain... so hard to take shower without getting water everywhere. These are nitpicks... the room and building were nice. Do wish that they had a vending machine for water/soda after the bar closed.

Stayed in April 2024

TINY room (so tiny it was hard to get past the wardrobe to get to the bed), no room for 2 suitcases midsize, furniture dated and partly broken (wardrobe door wouldnt shut), bed and pillows super lumpy

Near underground station and shops, very nice and rich breakfast, great breakfast room, nice bathroom

Stayed in February 2024

Facility had a lot of deferred maintenance. Bathroom too small with no ventilation for steam. Understaffed in the dining room for breakfast.

Location was great near Hyde Park and the Underground Station. Staff was pleasant and helpful.

Stayed in April 2024

I thought the room was quite small and expensive. I suppose that's because of the excellent location though

Very helpful staff

Stayed in April 2024

All good

Price, location and excellent staff

Stayed in April 2024

Back of property currently overlooks a building site and work starts at 6am. Rooms are very small.

Good location. Breakfast and very good and staff very friendly.

Stayed in April 2024

There is extremely loud construction next door to the property. It wasn’t a huge issue for me since I wasn’t sleeping in and the price for the hotel was great but would not stay here if you want to sleep in. Also rooms are small I was a solo traveler though so did not mind.

Really nice location and beautiful historic property. Great price.

Stayed in April 2024

Old rooms, blanket had holes in it, walls were peeling, stains on the carpets. Lower ground room and lots of noise during the day due to construction.

Good location and very nice staff, nice looking building.

Stayed in April 2024

Noticed the bathroom bin hadn't been emptied and was only given a bath towel each. The following day there were hand towels as well and the bin had been emptied - just a little miss.

Location, history of the building, beautful ceiling and theatre bar

Stayed in April 2024

Unfortunately, the breakfast is well below the standard you would expect from a place like this. Don't try the eggs, the ham is definitely not good, lots of frozen stuff. The bath did not work and we ended up in an underground reservation that was not specified. I advise you to contact the hotel before you come to find out more.

The staff are very helpful. The main entrance and the waiting room are beautiful. The dining room is also great.

Stayed in April 2024

The breakfast option was expensive

Great location

Stayed in March 2024