The Harbour, Folkestone, CT20 1TX, United Kingdom
#10 of 11 hotels in Folkestone
Guests' ChoiceBased on 13290 hotel reviews
6.0Cleanliness
6.5
Comfort
6.6
Location
8.5
Facilities
6.3
Staff
7.5
Value for money
7.2
Free WiFi
5.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 9, 2024
Robert
United KingdomGetting in to c , block with the card was a pain, in to the room was ok ,y do you have locks on hallways it was not good
Entertainment okay
Stayed in May 2024
Reviewed: May 7, 2024
Jordanna
United KingdomOur view for the price we paid. Also only gave us 1 pillow for 2 people. Was too tired to go to reception to complain!
Love the burstin. Nice to see newer staff friendlier and looks a lot cleaner.
Stayed in May 2024
Reviewed: May 7, 2024
Stephen
United KingdomGreat surrounding next to harbour
Stayed in May 2024
Reviewed: May 6, 2024
Sara
United KingdomHe lacked more cleanliness
He has a good view towards the view.
Stayed in May 2024
Reviewed: May 6, 2024
Sarah
United KingdomBreakfast
Very friendly staff, beds very comfty once we moved rooms
Stayed in May 2024
Reviewed: May 6, 2024
Matthew
United KingdomRoom and other areas not fully cleaned, beds not that comfortable, wouldn't recommend staying here for more then 2days
Great location, very cheap, great for a short break
Stayed in May 2024
Reviewed: May 6, 2024
Stella
FranceJust more open the windows before new guests arrived, because we have the sensation of smelling the last guest everywhere, and I need vaporize perfum all times
Good and nice for family
Stayed in May 2024
Reviewed: May 3, 2024
Mf
NetherlandsIn contrast with many previous visits dinner in the victorian restaurant was not wat it used to be!!! Rooms were not done daily, also in contrast with previous visits!!
Location
Stayed in May 2024
Reviewed: May 2, 2024
Mark
United KingdomBit dated needs updating brought up to date.
Stayed in April 2024
Reviewed: April 30, 2024
Paul
United KingdomNothing to dislike.
Good location Clean. Warm.
Stayed in March 2024
Reviewed: April 30, 2024
Mr
United KingdomBreakfast cold and more entertainment
The scenery was lovely we had a balcony
Stayed in April 2024
Reviewed: April 29, 2024
Kayley
United KingdomThe food
The staff was very friendly
Stayed in April 2024
Reviewed: April 29, 2024
Adam
United KingdomFelt a bit dated. Like an 80’s holiday hotel vibe. It was weirdly nice as it felt like you travelled back in time, but then again, it wasn’t what I was expecting.
The views overlooking the harbour were incredible. Especially when the sun came out the next morning.
Stayed in April 2024
Reviewed: April 29, 2024
Diane
United KingdomThe building is a little tired.
Location and views were lovely. We liked the harbour it had a great atmosphere with people enjoying themselves. Town was nearby which was great too.
Stayed in April 2024
Reviewed: April 29, 2024
Veronica
United KingdomVery outdated and in desperate need of a revamp.
Location was ok
Stayed in March 2024
Reviewed: April 28, 2024
Victoria
United KingdomWe stayed on the 3rd floor and the corridors to our smelt awful. Mouldy and damp. Seagulls and pigeons kept us awake on the flat roof overlooking the sea. Not sure if the hotel housed homeless people but there were some very peculiar guests.
Staff were very helpful and pleasant. Perfect location.
Stayed in April 2024
Reviewed: April 28, 2024
Angela
United KingdomLike entering a time warp
Stayed in April 2024
Reviewed: April 25, 2024
Debbie
United KingdomWhilst I booked a premium room and requested a sea view for my son, I had to again request the sea view on arrival as they had not given us that and had to change rooms. With a premium room I would have hoped it came with free WiFi, parking or use of the pool, but they were all extra costs. The hotel itself is in an amazing location and the views are exceptional, but the decor is tired and dated. Would I go again based on the location, yes but it seems such a shame that the hotel does not have the investment it so desperately needs.
The staff were nice and helpful
Stayed in April 2024
Reviewed: April 25, 2024
Beverley
United KingdomI didn't eat at the hotel, but my husband said that the breakfast was awful. We were in a premium room with a balcony and we couldn't watch any tv. Also, the balcony was dirty
My room was very clean, lovely hot water from the shower and a fabulous view. I couldn't fault the room, the bed was lovely and comfy and the bed linen was spotless. There was tea and coffee making facilities and water, an iron and ironing board, a hairdryer, an electric fan and electric heaters on the wall, which heated up really quick. Lovely swimming pool
Stayed in April 2024
Reviewed: April 23, 2024
Kalpen
United KingdomUncomfortable springy bed and noisy neighbours
Location and clean Staff make it nice and entertainment is hilarious
Stayed in April 2024
Reviewed: April 22, 2024
Mr
United KingdomAwful reception area and It’s unclear where the reception desk is, the whole entrance is very old and dated. The corridor’s (on the 6th floor )were dark (a bit creepy) and had furniture stored along one wall?? The room was clean but very basic, with odd (dangerous) tea making arrangements, basically a shelf on the wall which the kettle cord barely reached? The smallest double bed, with one pillow each. The quilt was wafer thin and the furniture threadbare. (There was a working heater) The cooked breakfast buffet was cold! (Luke warm and definitely not stored correctly) And after they had temperature probed it, it was replaced with lids.
Location & view.
Stayed in April 2024
Reviewed: April 22, 2024
Gavin
United KingdomHaving to pay for parking on top of the room price.
Proximity to the gift shops and the Harbour Arm. Very helpful staff
Stayed in April 2024
Reviewed: April 22, 2024
Richard
United KingdomEntrance and restaurant were so out of date
Grateful location
Stayed in March 2024
Reviewed: April 22, 2024
Graham
United KingdomThe rooms are very outdated but smelly the mattresses on the beds are so thin
The food is good value for money, & the breakfast had a good choice
Stayed in April 2024
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