86-90 Park Lane, Westminster Borough, London, W1K 7TN, United Kingdom
#323 of 1,004 hotels in London
Guests' ChoiceBased on 915 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.3
Facilities
8.4
Staff
8.6
Value for money
7.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 20, 2024
Sara
KuwaitFirst the complementary milk is in the fridge whenever I use it they don’t put new I called many times and they bring me one the rest of the days I didn’t call so they didn’t put any …. I payed through apple the deposit took around a month to be refunded to the account after several calls and correspondences
The location staff were super friendly, room size is good
Stayed in March 2024
Reviewed: April 17, 2024
Salha
QatarThere was no Wibla direction for the prayer
The location and size of the room
Stayed in April 2024
Reviewed: March 21, 2024
Namalie
NetherlandsEverything was perfect
Location, elegance and breakfast
Stayed in March 2024
Reviewed: March 21, 2024
Olivia
United KingdomAs above.
I made a request for a mini fridge when I booked. This was confirmed at reception on check in. It never arrived, so I asked housekeeping who told me they would send one up. One was never sent. At check in I wasn’t advised about facilities or breakfast. So I was not sure if I was eligible for breakfast or not, so I never had it. Aside from that I had a pleasant stay.
Stayed in March 2024
Reviewed: March 7, 2024
Rodrigo
ColombiaIt's pricy for a little room but I guess that's London standard,
Staff is very kind.
Stayed in February 2024
Reviewed: March 6, 2024
Mohammed
Saudi Arabiathe room was good and the staff in the reception were good specially Emma rice was so helpful
Stayed in March 2024
Reviewed: February 1, 2024
Munairah
KuwaitPerfect location and friendly staff
Stayed in February 2024
Reviewed: January 31, 2024
Ateeq
QatarThe check in took longer than expected
After the check in, everything was great, staff were nice and services were good
Stayed in January 2024
Reviewed: January 27, 2024
Aydeed
Saudi ArabiaNothing much.....
Excellent Location (walking distance to most of the London's iconic tourist places) and train stations (Marble Arch), good service, decent facilities, a bit pricy......
Stayed in January 2024
Reviewed: January 19, 2024
Sophie
United Kingdomwe were only here for a night, checked in fairly late, ordered room serice which came within 30mins. Great food & service. Comfortable beds & lovely room.
Stayed in January 2024
Reviewed: January 13, 2024
Oliver
United KingdomCan’t think of anything
Evening meal and breakfast were very goid
Stayed in December 2023
Reviewed: December 31, 2023
Aishah
United Arab EmiratesCheck in could be faster and offering guests welcome drinks at least.
Location, service, hospitality.
Stayed in December 2023
Reviewed: December 28, 2023
Tarfa
United KingdomLocation
Stayed in December 2023
Reviewed: December 24, 2023
Abdullah
KuwaitRooms are outdated and need to be refurbished. This is not my first time staying at the hotel and nothing has been changed for a long time.I had to wait until 5:30 pm to check in because my room was not ready , fortunately I have been offered a free entry to executive lounge as a compensation.
The tea room , lobby and the restaurant.
Stayed in December 2023
Reviewed: December 23, 2023
Amna
United Arab EmiratesService
Location
Stayed in December 2023
Reviewed: December 21, 2023
Jamie
United KingdomThe view from the room was the internal courtyard with cables etc not nice
Great location Reception area is lovely and bar and restaurant amazing
Stayed in December 2023
Reviewed: December 2, 2023
Noor
MalaysiaNothing not to love, just for the price. Although, I did request for a room facing the park, but did not get it.
The room and bathroom feels luxurious, and the breakfast buffet was delicious. I wished I could have stayed longer for another helping but had to dash off to my appointment.
Stayed in November 2023
Reviewed: November 30, 2023
Kirstine
United KingdomBreakfast and bar were poor the staff were not friendly
I was lucky to have an upgraded room with views
Stayed in November 2023
Reviewed: November 27, 2023
Denise
CanadaThe housekeeping staff was not as efficient this year. I did not feel that our room was thoroughly cleaned. I noticed a few days when the rug was not vacuumed and the cleaning staff seemed to be out of our room in record time!!
Love the location of the hotel - walking distance to Oxford Street, Regent Street and Bond Street. The staff are very helpful and courteous and we enjoyed the amenities in the Executive Lounge.
Stayed in October 2023
Reviewed: November 27, 2023
Vanda
PortugalUpon booking we were informed that we would have access to a complementary breakfast however we were charged for it.
Stayed in November 2023
Reviewed: November 18, 2023
Osama
Saudi ArabiaThe room is beautiful in a classic way, not smart. The room service takes 5 pounds for food delivery!! They also should check out the food content before sending it.
the perfect location. the very welcoming staff. Megan was the best. the room is spacious, clean, and beautiful in a classic way. The view is direct to Hide Park and Winter Wonderland. They have magnificent food and drinks in the lobby with a nice piano playing in the background
Stayed in November 2023
Reviewed: November 18, 2023
Musaab
Saudi ArabiaRoom is a kind of old but clean.
The location is perfect and everything is nearby. Staff very kind. Executive lounge is great place to spend time in.
Stayed in November 2023
Reviewed: November 13, 2023
Julia
United KingdomBeautiful Fab hotel, great location, lovely bedroom & bathroom , friendly staff. BUT ! The worst breakfast we have ever had in a great hotel ! Very cheap ingredients! The sausage & bacon & toast were terrible it took a lifetime to order hot drinks. I never usually complain, but this was awful.
Stayed in November 2023
Reviewed: October 16, 2023
Cecilia
United States of AmericaCost but expected for a luxury hotel in Ldn
luxury hotel with all that a 5 starts should offer. We had a very large and comfortable room
Stayed in October 2023
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