The complimentary tea and coffee in the room was rather basic. The windows were a bit dirty, which spoilt the sea view.

The buffet breakfast was exceptional, huge choice and good quality.

Stayed in May 2024

Check in took ages, don’t expect to pay this price and be made to queue for 15 mins. Any time we went through reception there was a queue. Cheeky charge for car park which belongs to the hotel. Parts of the building were a bit shabby and in need of a touch up.

Great location and lovely building.

Stayed in April 2024

Although there was plenty of choice for breakfast the food was cold which was dissapointing but this is generally what happens when it is a buffet and catering for large amounts of people. Was expensive for a two night stay but ok for a special treat.

The room was large, modern & clean- the hotel was lovely. Great location for exploring Brighton- right on the seafront and walking distance to the shops, lanes and restaurants.

Stayed in May 2024

Staff came across as rude. And basic things seems such a hassle with them.

Clean and tidy and quite a large hotel. Rooms were very well looked after.

Stayed in May 2024

Only one Lift ,the other out of service for over a day ,no signage

Stayed in May 2024

I called up the day before for the sofa bed to be made up and we were unable to check into our hotel when we arrived as the sofa bed was being made up, however, when we got there, it wasn’t done! Couldn’t get through to guest services from phone in the room. WiFi code didn’t recognise my surname despite that being the name on the booking, couldn’t get through to guest services on the phone to sort. No mini bar Spa - was A LOT smaller than advertised and did not look enjoyable, we decided not to go into the pool area

Loved location, right on the seafront. Hotel was clean and decorated well. Staff were unbelievably helpful!

Stayed in May 2024

There are no fridges in the room, but simply ask and they deliver one!

location was fabulous. Some of the single rooms are quite old so upgraded to a new and modern double.

Stayed in April 2024

Needs a refurb . Gym and pool very very old and poor

Nice room and comfortable

Stayed in May 2024

Bed was very hard, think it’s a bit expensive for the car park to say how much we paid for our room.

Great location, breakfast was really good

Stayed in April 2024

N/A

It’s a lovely building in a great location.

Stayed in April 2024

Location and good facilities

Great facilities, bar staff very friendly and great location

Stayed in May 2024

I didn't like that at arrival we we didn't had towels in the bathroom, although after I discussed at the reception, they brought. Another inconvenient was that the cold water from bathroom was not working. To pay lot of money at a good rated hotel and you can't even take a proper shower because the cold water was not working... Another think that is unconfortabe is that in the room you don't have any bottle of water but keetle and tea bags, yes. It would be nice if they can provide.

The location was very nice, close to the beach. The hotel is as per expectations regarding the furniture and the cleanliness and the breakfast was verry tasty. Fresh and quality products.

Stayed in April 2024

According to the brochure handed to us, wi-fi was only free to paying customers if one was member or became a member of their loyalty programme. Only at checkout we found out that there is in fact a password to bypass this and access the wi-fi without having to enrol in their loyalty programme. I wish this had been made clear to us on arrival.

Very nice room with a superb view. The bed was very comfy, and the the size of the TV was as big as any I have ever seen in a hotel room. Having use of the swimming pool was very enjoyable. Friendly staff, and the breakfast was excellent value for money.

Stayed in April 2024

Our room was slightly too warm and view was at the back of the hotel over other rooms.

Hotel was immaculate, all main areas clean and fresh and all staff we encountered were great. Location is perfect and breakfast delicious!

Stayed in April 2024

Bed was a little uncomfortable, mattress not quite firm enough for me.

Great location. Friendly staff. Lovely breakfast with lots of choice. Parking on site a huge bonus

Stayed in April 2024

No Drinking water in the room Not enough milk sachets in room

Location was great, Room was clean & tidy. Was missing drinkable water in room. Hot water was coming out of the cold tap. Ran for a long time before cold water came out but didnt want to drink. Breakfast was amazing!!! Nice cookie on arrival.....good job my wife asked....didnt know you get one on arrival.

Stayed in April 2024

Lovely old building

Stayed in April 2024

service

location was great. Beautiful view during my breakfast

Stayed in April 2024

I couldn’t say anything I didn’t like

Beautiful hotel, amazing location. Very lovely staff

Stayed in April 2024

The room did not meet my expectations. There could be more amenities. I stayed for 5 nights. I could have been provided some goodies like mineral still water upon my arrival (only once towards the end did I get a can). Not everything was replaced on a daily basis (I wanted minted tea and chamomile- instead of just black tea which I do not drink), toilet paper or small towels (once none of these was added). I would have liked to have a mini fridge. This would have been of help. The room and the building looks in need of upkeep to make it look less old. At certain times the hotel was crowded and there were too many people waiting for the lift, especially when whole groups do check-in. Once I had to go all the way upstairs to the fifth floor at the end of a long conference day!

Breakfast Location Help I got at the reception, especially by Suzana. She was so willing to help and nice. Really lovely.

Stayed in April 2024

The coffee/Tea facilities in the room. We constantly had to request the refreshments. Not enough milk for the coffees and not refilled each day as expected.

Great location and breakfast. The receptionist who checked us in was excellent. So warm and welcoming.

Stayed in April 2024

The only thing I would say breakfast lots of choice however cooked buffet needs to be kept at a higher temperature was barely warm. Warm plates would also help.

Fantastic Location we booked a room with a sea view & balcony

Stayed in April 2024

Think about number of hotel guests and how this may affect breakfast ie quantity of food and seating of guests.

For some reason I booked a room for a person in a wheelchair, which we didn't need. No hooks on bathroom door for towels/robes etc. No shelf in bathroom for toiletries. Breakfast on Saturday morning was overcrowded and chaotic. Location good.

Stayed in April 2024

On arrival we asked about parking and were informed the multiple storey we parked in was ok, were given a code and paid £9 in the hotel reception, when leaving the car park we were told our ticket did not apply to the car park and had to pay £28. Total £37. On arrival only one lift was working and a group of 52 members of the Sunseakers club were waiting to use the one lift with luggage in front of us. The bar was packed with a wedding party and in the morning there was a queue from the breakfast room into the corridor, another log wait. Nice hotel but full to capacity and a lot of money for the experience.

Excellent room, excellent breakfast

Stayed in April 2024