Reviews of Hilton London Metropole This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
225 Edgware Road, Westminster Borough, London, W2 1JU, United Kingdom
#615 of 1,005 hotels in London
Guests' ChoiceReview Score
Based on 2583 hotel reviews
7.6Score breakdown
-
Cleanliness
7.9
-
Comfort
8.0
-
Location
8.5
-
Facilities
7.8
-
Staff
8.2
-
Value for money
7.0
-
Free WiFi
8.1
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: April 28, 2024
John
United Kingdom1 review7.0Good- • Leisure trip
- • Couple
- • Queen Room - Accessible
- • Stayed 2 nights
- • Submitted from a mobile device
Had an evening meal at the hotel, it was an excellent meal but shocked at the percentage added at the end and turned out be a very expensive evening meal
Stayed in April 2024
-
Reviewed: April 27, 2024
Mark
United Kingdom13 Reviews7.0“Disappointing gift of exclusive lounge”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Busy noisy and exclusive lounge was awful
Good position
Stayed in April 2024
-
Reviewed: April 27, 2024
Ben
Belgium11 Reviews2 helpful votes7.0Good- • Business trip
- • Solo traveler
- • Superior Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
outdated, and somewhat obsolete
nice hotel but outdated, Too expensive compared to what is offered. Needs to be brought up to modern standards again. Bar, drinks, food way to expensive for a too low quality
Stayed in April 2024
-
Reviewed: April 26, 2024
Roy
United Kingdom14 Reviews7.0Good- • Business trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Room 12 floor looking at a brick wall is not good, shower was not clean, as a fair balding man, the long black hair was not mine. The restaurant was too busy, the hotel needs an alternative breakfast area
Location
Stayed in April 2024
-
Reviewed: April 24, 2024
Amanda
United Kingdom1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The hotel just needs bit more renovating in the west wing
Mostly everything
Stayed in April 2024
-
Reviewed: April 23, 2024
Jennifer
Colombia40 Reviews1 helpful vote8.0Very Good- • Business trip
- • Group
- • Queen Room - Accessible
- • Stayed 2 nights
Great gym - actually one of the best I have ever seen and fantastic breakfast.
Stayed in April 2024
-
Reviewed: April 22, 2024
Minki
Czech Republic13 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Family Room
- • Stayed 3 nights
amenities (no lotion refilled)
location
Stayed in April 2024
-
Reviewed: April 21, 2024
Keisha
Trinidad and Tobago7 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe King Room with City View
- • Stayed 1 night
- • Submitted from a mobile device
The trip was too short
The proximity of the location to the attractions we wanted to see.
Stayed in April 2024
-
Reviewed: April 20, 2024
Catryn
Switzerland6 Reviews2 helpful votes9.0“Great base for visiting London”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Close to Paddington, buses and tube so easy to travel around London. Two double beds in family room , not a sofa bed.
Stayed in March 2024
-
Reviewed: April 19, 2024
Jayne
Australia1 review7.0“Prior to leaving the hotel, there were no issues.”- • Business trip
- • Couple
- • King Room
- • Stayed 6 nights
On Friday morning (12/4/24) we enquired at the concierge regarding the train to Gatwick airport. Unfortunately, the concierge provided incorrect information that resulted in us having to travel to Hammersmith Station and cross to Victoria Station. By the time we arrived at Victoria Station we realised that we had missed our flight; anxiety was exacerbated when it was announced that the Gatwick Express was cancelled. We were then transferred to Southern Line and by the time we arrived at the check-in, the Iberia desk was closed. After being unable to find someone for assistance, we sourced the service desk, This resulted in us having to purchase full-price (AUD700) tickets and we also lost our booking for the private-car from the airport to the hotel. We then had to take a taxi from the airport to the hotel. We would greatly appreciate your feedback and process for travel reimbursement.
Excellent gym facilities; close to M&S.
Stayed in April 2024
-
Reviewed: April 19, 2024
Obeng
United Kingdom19 Reviews2 helpful votes9.0“Short but nice stay”- • Leisure trip
- • Group
- • Queen Room
- • Stayed 1 night
There were 2 small bottles of water which wasnt complimentary, and moreover expensive
Hotel centrally located. Busy but nice atmosphere.
Stayed in March 2024
-
Reviewed: April 18, 2024
Oreilly
Ireland4 Reviews8.0“Pleasant if busy hotel”- • Solo traveler
- • Queen Room - Accessible
- • Stayed 3 nights
- • Submitted from a mobile device
Housekeeping took my things even though I was booked in for three nights. When I complained they returned them
Nice room good location
Stayed in April 2024
-
Reviewed: April 18, 2024
Karen
United Kingdom6 Reviews1 helpful vote7.0“Great location, business class facilities but very expensive”- • Business trip
- • Family with young children
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The cost of this hotel is high and it in no way can be considered luxurious, it's interior room decor and facilities is no different to many other hotels half the price, in this case you are purely paying for the Hilton name and the central location. It very very busy especially if there's a conference or event. (There are restaurants bars and a cafe on ground floor which fill to bursting when an event is on)
It is a classic business standard hotel, clean white sheets, large TV and clean bathroom decorated nicely and comfortable in a great central London location .it's a very large busy hotel and is so busy it's pretty annoymous, which can be a plus or minus depending on your preference
Stayed in March 2024
-
Reviewed: April 18, 2024
Hamad
Qatar18 Reviews8.0Very Good- • Travelers with friends
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Staff not friendly
Location
Stayed in February 2024
-
Reviewed: April 18, 2024
Jodie
United Kingdom2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe King Room with City View
- • Stayed 1 night
- • Submitted from a mobile device
The rooms
Stayed in April 2024
-
Reviewed: April 13, 2024
Verity
United Kingdom1 review7.0Good- • Leisure trip
- • Family with young children
- • Superior Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Television didnt work, asked for this to be fixed, but they just replaced the remote. Bathroom, hair from a previous guest was found around the bath overlow and around the sink. Hand wash and conditioner had run out, contacted guest services, then tried to ask the maid service, ended up with more hand lotion and shampoo(!?) Surly concierge.
Comfy beds, good breakfast, friendly and helpful staff on reception and door.
Stayed in April 2024
-
Reviewed: April 12, 2024
Anne
Canada2 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Queen Room
- • Stayed 3 nights
bacon
view, breakfast, room, location
Stayed in April 2024
-
Reviewed: April 11, 2024
Ciaran
United Kingdom6 Reviews1 helpful vote8.0“Generally we enjoyed our time at the hotel, but feel for the price of the stay the issues mentioned”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Two Queen Beds
- • Stayed 2 nights
Our payment for breakfast had not gone through and we were locked out of our room despite having already paid for the room rather than having breakfast denied until we paid at reception. I thought this was unreasonable. Also bowls and glasses were very warm at breakfast which ruined the taste of some cold food and drinks.
The hotel was very modern, clean and the rooms were beautiful. Staff friendly and helpful
Stayed in April 2024
-
Reviewed: April 11, 2024
Andrea
United Kingdom1 review7.0Good- • Leisure trip
- • Family with young children
- • Superior Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The bathroom is a bit outdated, water pressure is not the best, and the pipes are probably clogged up as water in the tub took ages to drain. Breakfast queue was really bad, while some people were on their tablets and phones at tables after breakfast. Management should discourage this behaviour, it’s very ignorant to other guests waiting.
The location is great to reach the city centre through Hyde park, or to go to museums on foot. Also the underground is at the doorstep if you prefer that. On site parking is handy. Beds are comfortable.
Stayed in April 2024
-
Reviewed: April 10, 2024
Jack
United Kingdom5 Reviews8.0“Good night sleep…convenient”- • Business trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Expensive bar area
Position and quiet
Stayed in April 2024
-
Reviewed: April 9, 2024
Ole-petter
Norway1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
I would like to mention Ben The doorman in particular, friendly and giving the extra service every customer loves!!
Stayed in April 2024
-
Reviewed: April 8, 2024
Alice
Ireland3 Reviews9.0“Amazing time great family friendly hotel”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Bit pricy
Spotless great location comfy rooms
Stayed in April 2024
-
Reviewed: April 8, 2024
Ah-lian
United Kingdom3 Reviews9.0“Comfy and convenient”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Two Queen Beds
- • Stayed 1 night
Nothing
Cleanliness of room
Stayed in April 2024
-
Reviewed: April 8, 2024
Margaret-mary
United Kingdom1 review8.0“Good location and clean hotel but small rooms.”- • Leisure trip
- • Travelers with friends
- • Superior Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Any time you buy a drink at the bar they automatically add a large service charge.
Nice clean rooms but room for two small.
Stayed in April 2024
Guests also reviewed these properties:
-
Hotel ZonneduinDomburg, Netherlands
-
Deltour Hotel Le Puy En VelayLe Puy-en-Velay, France
-
Authentic Flat in DijonDijon, France
-
Villa Boschetto B&B - ApartmentsMaruggio, Italy
-
Pousada Frau SpringIlha de Boipeba, Brazil
-
Kingston Road Beach ApartmentsToronto, Canada
-
Thanh An GuesthouseHue, Vietnam
-
Holiday Inn Express Hyderabad HITEC City, an IHG HotelHyderabad, India
