Up on check out when we were making sure we were not leaving anything behind we did find rubbish ( including food ) from previous guests. So cleaning between guests was at a minimum. We did point that out at the desk when we checked out.

First time in London so we did not spend much time in the room. We did not take advantage of the breakfast. Location was good, not excellent but good. Would very well consider staying here again. Staff was polite.

Stayed in December 2023

It was ok

Good

Stayed in December 2023

Very good service an nice staff.

Stayed in December 2023

the room didn't have slippers; I forgot to pack mine so felt annoyed not to find any in the room it would be nice to have toiletries as well; ended up buying cotton buds from the pharmacy across the st. due to the location of the hotel, even though we were on the 22nd floor, the fact that you hear sirens all night was disturbing finally, the room service needs improving as you can clearly see the dust on top of the mini fridge which clearly was never wiped.

the hotel in general was bigger than expected, the cafe downstairs had good coffee and sandwiches, the room we stayed in was spacious and comfortable, the good thing about the location is everything was basically open during xmas so it wasn't difficult finding something to eat. the staff made our stay comfortable; the concierge team were very friendly and helpful since we got there, also the front desk guy was very helpful and made our stay extra special since we were celebrating our anniversary "unfortunately I never got to catch his name"

Stayed in December 2023

The management of the breakfast was not on top. Coffee machine several times out of order, and the management didn't notice it; during the last hour of breakfast different products were no longer available. The toilet in the room got blocked several times in the morning; the staff was fixing the problem only in the late afternoon.

Comfortable room, very good breakfast, perfect location close to the underground station.

Stayed in December 2023

No car access from front, very cold welcome,

Family oriented, easy to explain to meeting guests, gave surprise chocolates in the end

Stayed in December 2023

Telephone didn't work Seeing as its in the heart of the Arab community with lots of Muslims....I was surprised there is no halal options

Nice Christmas feel

Stayed in December 2023

Central location & accessibility to the tube station!

Stayed in December 2023

I would have liked the shower cubicle to be a bit more spacious.

I was allocated a room on the 20 floor of the tower. The room itself was very comfortable, cleaned daily. The view from the room was fantastic. Breakfast was also super with a choice for everyone's liking.

Stayed in December 2023

staff, I requested a blanket, and the immediate response was "I think we don't have more blankets" Then I requested them to check and confirm but took a long time to confirm. Another point, I made the payment by card at the reception but forgot to take my bank card out of the machine. The staff did not notice that just finalizing the payment paper, later on, the security guy brought the card to my room but the way knocked on the door and asked investigation questions was too scary.

Room Size

Stayed in November 2023

i didn’t like room, its old and must be refurbished. windows are bad you can hear noise all the night.

Staff is great, they do anything asked very quick, breakfast was excellent, nice hotel good location

Stayed in December 2023

Pillow

The facilities on the ground floor are fantastic. Looks great when you enter and very modern. Room was a little tired looks wise but was good. Pillows and mattress not great. Very close to everything in London and great public transport right outside. I’d go back.

Stayed in December 2023

Tiny room with next to no storage.

Location and proximity to tube station.

Stayed in December 2023

Staff not attending on time

Location

Stayed in December 2023

The size of the room is big

Stayed in November 2023

The customer service and staff seem angry and bored all the time, bad behaviour, nasty answers, neither a good morning reply just to be polite.

The breakfast was delicious! Great location.

Stayed in December 2023

Refurbished lobby and rooms. View from window over city. They brought in a birthday cake which was very nice.

Stayed in December 2023

The bedsheets look old and the bathroom has old dirty stains on the wall.

The location

Stayed in December 2023

Location

Stayed in December 2023

We were in the West Wing which was old and have seen better days. For the amount we paid, I expected better. I did not opt for breakfast after I saw the review and where I saw it for myself, it was for the better as people had to queue for breakfast! No thank you. The rooms also look dated and tired. Our toilet flush also didn’t work properly. We had to wait a while before the next flush.

Very near to Edgware Road Station and easy to get anywhere in Zone 1. Convenient to get anywhere in London from. The rooms were big enough for a family of 4 and comfortable for our stay. The areas which have been refurbished are nice. The Crab Tree and Evelyn body wash and soap were nice!

Stayed in December 2023

Toilet need some renewal

Location & Staff

Stayed in December 2023

There was no seating available in the room We can’t sit on beds all the time A nice comfortable sofa or couple of chairs would have been useful Especially my parents were there , I thought very odd that there’s just bed and just one chair

Breakfast and location were excellent

Stayed in December 2023

Nothing

Every thing was great

Stayed in December 2023

Not flexible for late chk out even though stayed for 6 nites

Room size

Stayed in December 2023

Cost of food. Seems like a fare amount of maintenance required. Slow lifts. Rooms are quite tired in decor.

Proximity to transport. Service on arrival. Inviting reception area.

Stayed in December 2023