Basingstoke Road, Reading, RG2 0SL, United Kingdom
#15 of 32 hotels in Reading
Guests' ChoiceBased on 1775 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.5
Facilities
8.3
Staff
8.9
Value for money
8.1
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: October 16, 2023
Andrew
United KingdomThe room had background cool air on in the evening even when the air conditioner was turned off, this made the room a little bit cold later at night.
Room was very tidy with plenty of space. Bed was very comfortable - particularly the pillows on offer. Staff were very friendly, always acknowledging you and happy to help. On the one occasion I asked for help from the front desk they were able to point me to a shop location when they weren't able to help me directly with no fuss.
Stayed in October 2023
Reviewed: October 9, 2023
Zola
United KingdomA bit far from local train stations. Breakfast was good. Lunch vegetables could be fresh instead of using frozen.
Good facilities, friendly helpful staff, very clean. Quiet Free parking.
Stayed in October 2023
Reviewed: October 8, 2023
Erika
United KingdomRestaurant & bar way over priced compared to price of rooms! A basic meal for 3 and couple of drinks cost more than room !
Location
Stayed in October 2023
Reviewed: October 6, 2023
Leslie
United KingdomCan't think of anything
The room was very practical and everything was laid out as you would expect
Stayed in September 2023
Reviewed: October 5, 2023
Daniel
United KingdomBed wasn't the comfiest, and we paid a very high rate
Staff and breakfast were great
Stayed in October 2023
Reviewed: September 30, 2023
Kelly
United KingdomHot room
Location convenient Facilities good
Stayed in September 2023
Reviewed: September 27, 2023
Robert
United States of Americaparking. Long walks to rooms. Can’t you use the back door.
Stayed in September 2023
Reviewed: September 25, 2023
Holland
United KingdomWish there was a swimming pool & play area for kids.
The staff were friendly, the rooms were big & clean & breakfast was excellent! Would definitely recommend.
Stayed in September 2023
Reviewed: September 24, 2023
Elizabeth
United KingdomReception staff very rushed, spoke very very fast, I think they were friendly, but difficult to tell because they seemed rather abrupt. A little slower pace would make a big difference. There were no other people checking in at the same time.
Convenient, standard room, good car parking
Stayed in September 2023
Reviewed: September 24, 2023
Anne
United KingdomBreakfast was good choice .
Stayed in August 2023
Reviewed: September 23, 2023
David
United KingdomI don't like not being able to change the temperature in the room
I revisit the hotel because it has good service, decent restaurant but mostly because it is excellent value for money
Stayed in September 2023
Reviewed: September 22, 2023
Owen
United KingdomThe food - green curry - ungenerous portions or gloopy pale green sauce -
Clean and spacious, good size room, good shower, nice communal areas, staff were friendly and efficient
Stayed in September 2023
Reviewed: September 21, 2023
Robert
United States of AmericaA long walk from reception to room and a/c was feeble
Bathroom in particular was excellent.
Stayed in September 2023
Reviewed: September 19, 2023
Falah
Oman1 Not very good for people without a car 2 only ground floor and 1st floor with no lift for 1st floor
Car parking was free and more than enough Cleanliness in all areas Breakfast was v good Location wad nice and good to have a walk Room size was ok Water pressure was v good Bed was good Reception
Stayed in August 2023
Reviewed: September 16, 2023
Deepak
United Arab EmiratesAll good
Very open and clean
Stayed in September 2023
Reviewed: September 10, 2023
Jennifer
United KingdomThe breakfast was good but felt some parts of the cooked breakfast could be better
The room and staff was amazing and very welcoming
Stayed in September 2023
Reviewed: September 10, 2023
Colin
United KingdomAir con not working properly
A large clean room
Stayed in September 2023
Reviewed: September 9, 2023
Wong
United KingdomNo bath mat provided in bath tub. Slippery for children and elderly. Could do with a rail in bathroom for clothes or face cloth/towels
Friendly staff and great location
Stayed in August 2023
Reviewed: September 9, 2023
Michael
AustriaNice Breakfast
Stayed in August 2023
Reviewed: September 3, 2023
Em_99
United KingdomOutdoor seating area needed ashtrays and a bin and more regular cleaning.
Check in was quite late, night staff were great - friendly and accomoodating across all nights. Breakfast had a good selection/variety and wasn't overly busy at 8.30am. Stayed during the festival, had a space to clean shoes etc but wasn't that muddy. Big car park, a but unclear where to park when arriving at night! Easy to travel into central Reading on the bus.
Stayed in August 2023
Reviewed: September 3, 2023
Avril
IrelandWe had to teach them how to make Hot Whiskey 🔥
Stayed in September 2023
Reviewed: September 2, 2023
Aruna
United Arab Emirates.
.
Stayed in August 2023
Reviewed: September 1, 2023
Fiona
United KingdomNoise outside the room early - cleaners. Size of the bathroom, it was very small.
Breakfast was excellent. Good quality. Disappointing that I had booked and paid for breakfast but it wasn't on our booking with the hotel. Had to prove that I had with my confirmation email. Asked for softer pillows and they were delivered immediately. Good information given by the receptionist regarding how to travel into the town. Very good location being just off the M4
Stayed in August 2023
Reviewed: August 31, 2023
Kim
United KingdomStained carpet Breakfast not included and expensive
Location...near Lidl and bus stop to town Comfortable large bed and quiet
Stayed in August 2023
Reviewed: August 30, 2023
Bukola
NigeriaThe inside looks old and the bathroom is not really clean had to buy my own cleaning products. Also I didn’t like that the double rooms are at the back. It’s a long walk to go outside.
The property is good, close to places like the mail
Stayed in August 2023
San Clemente, USA
Les Baux-de-Provence, France
Sunny Beach, Bulgaria
Tamborine Mountain, Australia
Cortazzone, Italy
Castelnuovo del Garda, Italy
Hong Kong, Hong Kong
Broken Bow, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content