Booked an executive room which certainly wasn’t that standard. Car parking is difficult, two lifts for a six floor property one of which was out of order for our entire stay. Plates and glasses left outside room doors for hours. Charged for car parking which was part of our package (refunded later) room unserviced on second day, no chocolates or biscuits as promised. Stopped complaining as didn’t want to be difficult customers!

Location is excellent. Extremely friendly and helpful staff.

Stayed in May 2024

Wasn't expecting to be woken up both mornings just after 5.30am by loud low flying aeroplanes (even with the window closed). Had hoped soundproofing would've been better for somewhere located on a flight path. Also had no mobile phone signal in my room, and the friendly staff were unfortunately unable to help me get onto the encrypted WiFi with the password provided. Could only access Internet and phone line by sitting on the seat outside the front entrance (which was actually quite pleasant, apart from the background traffic noise).

Lovely comfy bed, very clean, and impressively spacious bathroom. Pleasant staff. Nice and relaxing bar area. Hotel itself is very easy to find, with it's canalside location.

Stayed in April 2024

The fact I only had 1 bed when I had expected 2.

All was good except I did have a letter from a parking company saying I had not paid which I had at reception £14.

Stayed in March 2024

See above re breakfast.

Breakfast choices very good, if I’m going to be picky I would say that the hot food could have been hotter but I think that is partly caused by other people not replacing the covers. Location great for us as attending Twickenham Stadium.

Stayed in April 2024

No plugs beside the bed and I didn’t think the mattress was great

Nice and clean and the breakfast was lovely

Stayed in March 2024

Cannot think of anything

The room was spacious and clean. The breakfast was good with plenty of choice. The beds at the hotel are also spacious and very comfortable. Staff from the reception, bar and cleaning are friendly and efficient.

Stayed in March 2024

Only minor-coffee and tea facilities in room not good quality brands.

Room service, car parking, terrace, soundproofing.

Stayed in March 2024

I could not fault anything!

Perfectly located hotel on the Grand Union Canal. Our room had views over the lock. Very quiet, comfortable room with tea/coffee facilities and biscuits! Very clean room. We had a choice of hard or soft pillows which is really important to achieve a good night's sleep away from home!

Stayed in March 2024

Only one built in bedside table. When 4 people in a room I'd expect tables either side of both double beds. Plus sockets next to the beds too. Really surprised Holiday Inn don't have this as standard.

The staff were lovely. My daughter was very ill on our last night and they were very helpful.

Stayed in February 2024

There was only one member of staff checking people in. I had to wait longer than I'd expected for 1 booking infront of me. Not ever a issue at raddison or Hilton.

Kane checked me in, swift polite and friendly. After mentioning I may be swayed to holiday inns being my first stay at one and being a Hilton and raddison regular, he gave me a complimentary room upgrade. The executive room was lovely and spacious just how i like it.

Stayed in February 2024

Maybe a biscuit with the cuppa?!!

The check-in was easy and made easier because we could not scan the QR code in order to pay the car park fee. The receptionist was able to do this for us. The room was comfy, warm and very clean. The bed was very comfortable with a choice of pillows; hard or soft. The tea/coffee facilities were unexpected and welcoming. The bathroom was spotless.

Stayed in January 2024

Windows without nets overlook main room- so no privacy to open nets/curtains

Comfort of room

Stayed in January 2024

Rooms dont have fridge

Stayed in January 2024

Price was quite high for what I experienced. This would be my only criticism.

Clean room, comfortable bed, varied and nice buffet breakfast. Staff very friendly and helpful.

Stayed in January 2024

Breakfast not great

Plenty to do around there

Stayed in January 2024

No labelling on food for dietary requirements, e.g, vegetarian and particularly halal. Would have been very helpful.

Clean, comfortable. Smooth check in and out process, friendly staff.

Stayed in January 2024

Nothing

Great food, great location and staff

Stayed in November 2023

all was fine thanks

views and breakfast

Stayed in December 2023

Nothing

Bed room was very comfort table

Stayed in January 2024

Far from city center

Breakfast, room and bar

Stayed in December 2023

Just the breakfast could be better. We didn't see any fruits available.

I really liked the surrounding areas, the room was quite and comfortable and the simplicity to check-in and check-out. The staff was very helpful and kind.

Stayed in December 2023

Far from train stop, bus only available. Not many restaurants around

Room has everything you need, staff was friendly

Stayed in October 2023

Having to pay to park my car in their designated car park.

Facilities & location are good.

Stayed in December 2023

On the last day , staff wanted to clean the room before we could do check out , felt we were rushed to go out .

Nice location and quite

Stayed in December 2023