Reviews of Holiday Inn Lancaster, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Waterside Park, Caton Road, Lancaster, LA1 3RA, United Kingdom
#12 of 12 hotels in Lancaster
Guests' ChoiceReview Score
Based on 3267 hotel reviews
7.4Score breakdown
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Cleanliness
7.9
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Comfort
7.9
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Location
8.2
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Facilities
7.7
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Staff
8.3
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Value for money
7.3
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Free WiFi
7.5
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Reviewed: May 5, 2024
Steve
Australia1 review8.0Very Good- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The floors in the restaurant and bar were sticky and needed to be cleaned.
Comfy bed. Spacious room and lovely bathroom with great shower. Nice food and friendly, attentive staff.
Stayed in May 2024
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Reviewed: May 5, 2024
Jlubomir
United Kingdom70 Reviews2 helpful votes7.0“Good for business for sure, but not very warming environment”- • Business trip
- • Group
- • Standard King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
Very clinical and lifeless
Liked the location and ease of parking
Stayed in February 2024
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Reviewed: April 30, 2024
Martin
United Kingdom11 Reviews2 helpful votes6.0Pleasant- • Leisure trip
- • Solo traveler
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
TV didn't work! Reported
Location, roomnok
Stayed in April 2024
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Reviewed: April 29, 2024
Sean
United Kingdom2 Reviews6.0Pleasant- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Restaurant staff very poor, badly trained. Rooms need attention. Noisy visitors to health club located by main bar!!
Free parking.
Stayed in April 2024
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Reviewed: April 27, 2024
Alan
United Kingdom19 Reviews2 helpful votes8.0“Fine for a stop over”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast not included
Location
Stayed in April 2024
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Reviewed: April 26, 2024
Rickard
United Kingdom1 review8.0“Very good for the whole family”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
Bedrooms were not as well sound proofed as they might be, the corridors were noisey.
Breakfast had excellent range of foods, not just standard cooked English breakfast. Cold meats, cheeses. watermelon, yogurt pancakes, apples and bananas, etc.
Stayed in March 2024
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Reviewed: April 26, 2024
Matthew
United Kingdom46 Reviews3 helpful votes8.0“Nice staff, comfortable.”- • Leisure trip
- • Couple
- • Standard King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Great room - 116. Big and comfortable. very nice young staff.
Stayed in March 2024
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Reviewed: April 15, 2024
Lynda
United Kingdom1 review1 helpful vote8.0“Ok but would not have breakfast and pay for a premium room if had known.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast - the choice of food was good but the cooked breakfast was STONE COLD and had probably been sitting on the counter for ages to be so cold. We had a room over looking the main rd which unfortunately had traffic moving alright so not such a sleep.
The hotel was very clean and the staff were very friendly.
Stayed in April 2024
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Reviewed: April 14, 2024
Vicky
United Kingdom7 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room - Mobility Accessible Tub - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Overpriced food in the restaurant. A salad with chicken at £18 then couldn't eat it as it was the stems of the lettuce and roots. Very poor standard for evening meal. Breakfast was really good plenty of choice
The room was good, plenty of space
Stayed in April 2024
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Reviewed: April 13, 2024
Lucile
United Kingdom8 Reviews8.0“Pleasant”- • Leisure trip
- • Family with young children
- • Standard King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The pool was full of hair. Would do well to make swimming cap compulsory
Health club facilities really appreciated
Stayed in April 2024
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Reviewed: April 13, 2024
Jessica
United Kingdom3 Reviews7.0“Clean, friendly, great location.”- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
One of the rooms we booked had a door adjacent to another room and they were noisy.
Friendly, clean, comfortable.
Stayed in April 2024
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Reviewed: April 11, 2024
Kenneth
United Kingdom7 Reviews6.0“Hotel chain needs to spend money on this hotel”- • Leisure trip
- • Couple
- • Premium Room
- • Stayed 1 night
- • Submitted from a mobile device
Hotel needs a deep clean and paint top to btm
Staff Room Evening meal Breakfast
Stayed in March 2024
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Reviewed: April 11, 2024
Derran
Isle of Man2 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Double Room with Sofa Bed - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast very good, lots of choice
Stayed in April 2024
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Reviewed: April 10, 2024
Judith
United Kingdom5 Reviews8.0“A very welcome break after a few tough weeks.”- • Leisure trip
- • Solo traveler
- • Double Room - Mobility Accessible Tub - Non-Smoking
- • Stayed 2 nights
The health club wasn't quite as luxurious as I remembered. The guys on the desk were very friendly but they didn't give me a towel and I had to ask for one. Also there was some kind of exercise class going on and I could hear the music from my room and I was on the second floor (!) but fortunately it calmed down after a couple of hours. I think the stay was quite expensive but all hotels are expensive at the moment and I really enjoyed my time there. I couldn't turn the radiator down which meant it was very hot.
Breakfast was excellent. It was nicer than the breakfast that I had in a fancy, hip cafe in town. The bed was very comfortable. I liked the size of the room. I like that there were plenty of places to sit without having to leave the hotel. It was also pleasant talking to other guests - it made it feel friendly, especially as I was a solo traveller. All the staff were very friendly and willing and they helped carry my bags up to the room which made a big difference to me. This was my third or fourth stay at the hotel and I would definitely go again.
Stayed in April 2024
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Reviewed: April 9, 2024
Mark
Isle of Man8 Reviews7.0“Good for a short family stay.”- • Leisure trip
- • Family with young children
- • Twin Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Tired rooms, shower panel leaks and cobwebs in room.
Swimming pool, parking and breakfast
Stayed in April 2024
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Reviewed: April 7, 2024
John
United Kingdom1 review8.0“Very nice stay, but could just improve a little!!”- • Solo traveler
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The heating stayed on all night, which I tried to turn off using the counter valve at the bottom of the radiator, but couldn't!! I still slept well, but the room could have been a bit cooler!! I also wanted a cup of tea, however, there were no little uht milk pots, as I like milk with my tea. You had everything else to make a hot drink, but said item wasn't there, which for me was a little disappointing!!
It was spacious and comfortable for the short time I was there. I slept well due to no noise or interruptions from other guest. It was a pleasant experience and stay.I would recommend this to anyone who is thinking of booking a room in your hotel!!
Stayed in April 2024
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Reviewed: April 6, 2024
Martin
United Kingdom14 Reviews8.0“Great”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was chaos but the staff did their best.
Lovely room. Good food.
Stayed in April 2024
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Reviewed: April 5, 2024
Helen
United Kingdom29 Reviews6 helpful votes7.0“Hotel didnt meet up too my expectations 9”- • Family with young children
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Just not suitable for my disiblities! Breakfast Shambles Wet floor next too lift from pool
It was all young very young staff,Breakfast was shambles stuff all over the place so disorganized. They had a pool was not well maintened just free for all boy just sat behind his desk ready behind glass window.Im Disabled so its not for me its my first visit too these Hotels not for me , My room was straight above main entrance I had the biggest room i ever been in and Glass window shape Lovely Need firmer mattresses and definetly new pillows not as if your lying on cotton wool. Good Luck too the young girl whos took over .
Stayed in April 2024
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Reviewed: April 4, 2024
Alan
United Kingdom7 Reviews3 helpful votes6.0“Needs updating.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The bed was a small double. There was debris on the floor from the previous guest. Poor continental choice for breakfast.
Location was good for us.
Stayed in April 2024
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Reviewed: April 4, 2024
Michele
United Kingdom3 Reviews7.0“Nice hotel with friendly staff. Shame about the breakfast.”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The food. Breakfast wasn't always replenished so didn't get the full choice of options. The quality was lower than you would expect for this type of hotel. The coffee machine wasn't working for 2 mornings and the tables weren't set so you'd have to scramble for cutlery from other tables.
The staff were very friendly and the facilities were good.
Stayed in April 2024
-
Reviewed: April 2, 2024
Kelly
United Kingdom2 Reviews7.0Good- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The cost cutter toilet paper was cheap. Some of the chairs in the restaurant have seen better days. And for my preference, the mattress was far too soft.
The location was excellent for what we needed. Clean and tidy and friendly staff
Stayed in April 2024
-
Reviewed: March 30, 2024
Margaret
United Kingdom37 Reviews1 helpful vote8.0“Enjoyable stay”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 1 night
.
The bedroom, evening meal and breakfast was good
Stayed in March 2024
-
Reviewed: March 29, 2024
Lindsie
United Kingdom15 Reviews4 helpful votes7.0“Surprisingly good”- • Leisure trip
- • Family with young children
- • Standard King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The only minor negatives were the tiny lift and that the tv signal was a bit dodgy
Great sized room, good view, good parking, great breakfast options, dog friendly. Really surprisingly good food from the restaurant. All surpassed our expectations.
Stayed in March 2024
-
Reviewed: March 28, 2024
A
United Kingdom24 Reviews1 helpful vote8.0“A good base for visiting local venues and city.”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 3 nights
Limited sweets on the first night.
Delicious and comprehensive breakfast. Evening meals restricted due to supply issues we were told. Bottle of wine superb if a little pricey for us.
Stayed in March 2024
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