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  5. Reviews of The Mad Hatter Hotel

Reviews of The Mad Hatter Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3-7 Stamford St., Southwark, London, SE1 9NY, United Kingdom

#82 of 1,012 hotels in London

Guests' Choice

Review Score

Based on 2266 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    9.4

  • Facilities

    8.9

  • Staff

    9.6

  • Value for money

    8.8

  • Free WiFi

    8.9

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: January 28, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Not a business hotel. Breakfast is served at 07:00 on weekdays and 8:00 in weekends, which is a little too late.

    Top location. Breakfast was great, room was warm and big enough bed was comfy, pub downstairs is great.

    Stayed in January 2024

  • Reviewed: January 26, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was extremely helpful and efficient as we had to change our date due to a train strike! When we arrived at the hotel the guy on Reception was very friendly and informative. The room was clean and comfortable and the breakfast was good. Would definitely stay here again as also great location.

    Stayed in December 2023

  • Reviewed: January 26, 2024

    10
    Exceptional
    • Business trip
    • Couple
    • Double Room
    • Stayed 3 nights

    nothing

    We felt like home. It was very clean, room service every day with added coffee & tea, nice breakfast; professionnal and caring staff. A really good option for a stay in London city center

    Stayed in December 2023

  • Reviewed: January 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Somehow, room looked way better in photos than in reality, that's what helped to made up the mind and pay 200+ eur per night (which is, by the way, similar to a price You pay at an all-inclusive resort). BUT. The situation in London is in general crazy, prices are high compared to, let's say, when You travel around Scotland. And You gotta pay that price to stay in the center. And in general, bed was very comfortable, there were soft drinks and some beers, coffee, shower stuff, so really, no problem, just in photos looked a bit more fancy. That's all 🤍

    I want to thank the front staff first of all 🤍 Usually husband and I do not like to small talk and miss out on some opportunities, but we were greeted with such an open heart, felt very comfortable, hence, went downstairs for a pint. Happy that we didn't miss out on this opportunity. I think there are two big plusses of this place: 1) You have a bar open at the first floor of the hotel, where You are served breakfast and later can get some food, have some drinks. It is good looking English style pub, very lovely. 2) Proximity to the center of London. As we were coming as tourists, exploring the city, I really enjoyed those extra minutes we could spend sleeping rather than in metro.

    Stayed in December 2023

  • Reviewed: January 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms were looking a bit tired but clean and comfy.

    Great breakfast - continental and a hot order. Good atmosphere and quirky hotel. Would stay again.

    Stayed in January 2024

  • Reviewed: January 22, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Nothing

    Everything

    Stayed in January 2024

  • Reviewed: January 21, 2024

    8.0
    We had an enjoyable three day visit.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    We enjoyed the quirky nature of the hotel and its' bar/dining area. The location was ideal for sightseeing purposes. The bedroom was well appointed and the hotel was characterful throughout.

    Location was excellent and room very good. The breakfast was also very good.

    Stayed in January 2024

  • Reviewed: January 21, 2024

    9.0
    Excellent location near Blackfriars station, and the river walkway. Warm comfortable and quiet.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Excellent location. Near to Blackfriars station and the river walkway. Quiet (room at the back), warm and comfortable. Good shower and good size room. Courteous and helpful staff. Generous and good breakfast. Our regular hotel for overnight theatre trips to London, We booked early and had not realised rail engineering works would render Blackfriars and the route to Brighton closed on the Saturday so long walk on a fine evening then bus to Victoria.

    Stayed in January 2024

  • Reviewed: January 20, 2024

    8.0
    Excellent. Will be back.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Can't really fault in anything!

    Super staff. Lots of extras in the room. Nespresso machine, kettle, hairdryer, iron and ironing board, lovely bath robes, and many complimentary vanity kits. Food and drinks 10% off for guests.

    Stayed in January 2024

  • Reviewed: January 20, 2024

    10
    Best night sleep in London.. ever
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    Nothing. I cannot make anything up to fulfill this requirement to complete this box ticking exercise.

    This is written under my hubbys name given the account we are signed into. I travelled alone and the staff, the welcome.. wow. How lovely, none stop smiles. I was made to feel like I was welcomed. The room was lovely, an amazing clean smell from the corridor, warm and comforting room. Just perfect for me and all that I needed (actually more than enough) as a lone female guest for a short overnight stay.. and a hairdryer!. Complimentary water, tea and coffee and a proper bottle of milk in the fridge a not tiny UHT milk 12ml pot that don’t make a dent in a much needed milky coffee. Well done .. I was able to make proper coffee Having stayed in many a hotels over the the years including ‘posh’ hotels during my travels, I have to say with a hand on heart that this is the best nights sleep I have ever had in any UK hotel. The bed, the pillows, the glazing to thwart the London traffic noise. It was just perfect for me and this will be my first choice hotel again if I’m in the Southbank area. Breakfast included.. self service for cereals, coffee juices and alike and a hot menu including full English - my fave which I had and I enjoyed The staff are so lovely and thank you for looking after me. I think Dan made sure I was supplied with flat white in the bar before return home journey. I will definitely be back

    Stayed in January 2024

  • Reviewed: January 18, 2024

    10
    Mad Hatter one night stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Trip to London to see Mamma Mia. Hotel was brilliantly placed and good value for the location. Staff were very helpful and friendly.

    Stayed in January 2024

  • Reviewed: January 18, 2024

    10
    Great stay would definitely stay again when visiting London
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location was good, easy access to theatres and restaurants. All the staff we came in contact with were very pleasant and helpful

    Stayed in January 2024

  • Reviewed: January 18, 2024

    9.0
    perfect place to stay for a visit to National theatre
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    comfy beds, good coffee

    Stayed in January 2024

  • Reviewed: January 15, 2024

    8.0
    Highly recommended and would stay again
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Breakfast slow service and a cold

    Great location Staff very friendly Food in the pub exceptional pies

    Stayed in October 2023

  • Reviewed: January 15, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was fantastic and staff were all very friendly and helpful

    Stayed in January 2024

  • Reviewed: January 15, 2024

    10
    Great hotel, amazing staff
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Can't fault the hotel in any way

    The staff really couldn't do enough to make our stay as pleasant and comfortable as possible; nothing was too much trouble. The room was a good size and spotless.

    Stayed in January 2024

  • Reviewed: January 13, 2024

    8.0
    Good location
    • Business trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location, clean

    Stayed in January 2024

  • Reviewed: January 13, 2024

    10
    Lovely room, would stay again
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel is on a busy road so if you're a light sleeper you may be disturbed by the traffic, so take that into consideration. Otherwise there's to note of.

    The room was clean and cozy and the beds comfy. Had all the amenities you would need. A very good price for the breakfast that is included which is a lovely continental buffet and a wide choice of hot breakfast choices too. The Full English breakfast was a 10/10. I would recommend this place for a couple nights if you're visiting London.

    Stayed in January 2024

  • Reviewed: January 12, 2024

    9.0
    Very well located Hotel with great staff and food
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The bathroom was a little old

    The hotel is very well located, we were only couple minutes away from the main attractions and late in the evening if we missed the last train home, we were able to walk. The staff is very friendly and the breakfast is amazing

    Stayed in January 2024

  • Reviewed: January 11, 2024

    9.0
    Excellent, cosy hotel on the South Bank
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only one coffee or tea was included with the breakfast. Otherwise, all was perfect!

    Comfortable, clean, good-sized room, fridge, coffee pod machine, plenty of complimentary products, friendly staff, great breakfast.

    Stayed in January 2024

  • Reviewed: January 11, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Breakfast was excellent. Room was very comfortable Nice touch with the toiletries.

    Stayed in January 2024

  • Reviewed: January 9, 2024

    10
    Excellent hotel, great staff and good value for money, will definitely go back
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights

    We had one dinner in the restaurant which was not great but again the staff were very helpful and apologetic; everything else was great

    The staff were incredibly helpful and friendly - over and above; the room was very comfortable, perfect temperature and very well equipped - better than expected; very good value for money; eggs benedict at breakfast was fab

    Stayed in November 2023

  • Reviewed: January 9, 2024

    10
    It was my daughters birthday 🥳
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    My daughter absolutely loves it there , she goes every wedding anniversary and birthday, I’m hoping to stay there this year and can’t wait xx

    Stayed in January 2024

  • Reviewed: January 5, 2024

    8.0
    Comfortable and welcoming
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    English breakfast was luke warm

    Buffet was good

    Stayed in January 2024

  • Reviewed: January 3, 2024

    8.0
    Good location. Friendly staff.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights

    Communication with the hotel was excellent. Our enquiries were answered promptly and Luke was especially helpful. We stayed in a twin room on the 2nd floor and there is a lift. The room was of a good size. Comfortable beds, tea/coffee and a coffee machine with pods. Free water in the fridge. Hairdryer, safe, iron, ironing board included. The bathroom had good towels, bathrobes and a selection of toiletries. The included breakfast had a buffet selection and a cooked option. We ate in the evening as well and enjoyed the food. The hotel staff are polite, attentive and welcoming. The hotel is in an excellent location to discover the city. I would recommend a stay at this hotel.

    Stayed in December 2023

Showing 76 - 100

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